When I had received the 10ft truck, it was completely out of gas ask clerk could they put gas in it because I have a long drive to do from Hoover to Tuscaloosa to Montgomery she rudely stated no I’m not obligated to do that. I’ve spoken with U-Haul multiple occasions about this. The only thing that I received was a $17 gas credit off of my whole total of my rental, which was not adequate or something that would be compensation for me going through all different cahoots.
Nakyla O
Hoover Encore Citgo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hoover, AL 35216
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Final check to ensure all items ordered are available upon delivery.
Amin FThe clerk at the front desk of the gas station was very difficult to understand and was a bit combative initially due to my problems with understanding her.
MATTHEW WQuick and simple drop off. No problems at all.
Marshall PThese people were very rude. She yelled at me twice while there. I had to call U-Haul customer service 2 times and they fixed some of the problems. Also, she waited on other customers ahead of me even though I was first in line. The truck was nasty and had terrible odor. When I returned, the person wouldn't check in truck or give receipt. Luckily I took pictures of odometer, gas gauge, and truck condition U-Haul customer service was great but I would cancel reservations before I rented from this location again. They are awful
RANDALL S