Horrible. Truck was disgustingly filthy. Brakes were horrible. Customer service at this location was awful. They were so rude. They would stop working on my rental, to ring up customers so every time someone walked up, they would tell me to move aside and ring them up. It took me almost 30 minutes to get it and I did online check in!!!Kimberly C.
Moving Truck Rental in Hoover, AL at Hoover Encore Citgo
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hoover, AL 35216
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Cleaning the inside of the truck before allowing someone to rent it would have been nice, especially during a pandemic. The man inside this location literally just gave me the keys - didn't ask hardly any questions or even ask to see my drivers license or identification. Nobody took me out themselves to see the state of the truck. I had to document tons of preexisting damage to ensure it doesn't fall on me! Additionally I will never rent from a location that isn't solely a UHAUL distribution center. Going to a gas station was a huge inconvenience because the service they provide Uhaul renters is less important to them than their convenience store or gas station sales.Molly A.
The people in Hoover were great, but the place needs to be move to a better location because the pickup area was too small.Arthur P.
Very helpful employees.CECILY N.
It was a small dirt lot behind a gas station. We had a difficult time completing the return and there is no way to get help. The online process can be difficultTimothy D.
I was charged for 4 days only used 2. Charged for over seven hundred miles only used 6. Quit simply, you are theives. Wont ever use you again.Kevin L.
Location was okay for a some people, but maybe not for others. This is a sideline for the owners of the gas station/convenience store. The staff was very helpful and polite. The store customers add another element that is unpredictable. I wouldn't have wanted my wife to picked up a unit from this location by herself.Lann M.
Although this location was fine in general, I would not recommend for a lady, particularly at night. The trucks are on the side and rear of the building and it doesn't feel extremely safe late at night. In terms of the overall experience, I thought it was very good. This was the first time using the app and I found it to be pretty easy and convenient. I would definitely recommend.Alton S.
All employees at this loft should be trained on the proper check in process for rentals. The clerk had to call the manager for guidance.DANIELLE C.
Did a great job.EDWARD S.
Everything went very well.Pamela W.
I have sent an email due to being overcharged. The statement states $68.15 but my bank account was debited $78.35. This is fraud!Sadena R.
Don't go to this location, they are too busy to deal with uhaul rentals. If any issues come up, they will be dishonest.MARC H.
Very rude and argumentative woman! The worst I have EVER dealt with and I have rented many hauls but I will NEVER return to this location!!!!!!!!!Vicki R.
Super easy and quick drop off!Brandon Y.
This nasty gas station is the worst. I specifically chose the pick up spot at another place to avoid going here but the day of it got moved. It poorly reflects the uHaul company.Jonathan O.
Very friendly and efficient staffElizabeth W.
The people were rude and rushed me and didn't want to answer any questions I had.Kimberly P.
The cashier was very niceKesa S.
Can was dirty and food was found under the drivers seatScott S.
Getting and dropping off key was confusing. The Dropbox had no slot to leave the key, so we still had to go interact with people which we were trying to avoid due to COVID19. The vehicle was clean, but the broken sunvisor made it difficult to drive and potentially dangerous as it could fall and obstruct the driver's vision. We were able to prop it up enough to still see, but it could've been dangerous.Joi T.
No real check in. Handed in key and was told I'd get an email. W b enough if I finally got the email I saw a millage charge for 5 miles I drove directly the millage estimate was wrong. I have know way to defend you. My calculation upon turn in was within the millage limit.David P.
Stop allowing gas stations to be rental locations. The check engine light came on and we ended up being forced to waste half a day of our move at a service center.ELIJAH S.