Customer Reviews for Hoover Monarch

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hoover Monarch

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Mark W. on

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Language was an issue at both locations but in both cases, another person helped who was more fluent

destiny M. on

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First of all, when I say I’m moving and the place sets it up for me and tells me I can return it anywhere in the area then the other location says they set it up as in town rental so therefore I have to return it at the location I picked it up at. Which charges me MORE gas and MORE per mile and I had to drive an additional 40 miles because of someone else’s mistake. When I finally get back to this location the man said he will have the head lady call me. Since they made the mistake. That call NEVER happened. Then I finally get a receipt 5 days later saying it’s an ADDITIONAL $96. This is about the WORST place and business. I’m highly upset and dissatisfied. I will NEVER use or recommend UHaul or this business ever again.

Clifford F. on

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Rosevelt M. on

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ALICE W. on

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John G. on

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Andrew B. on

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Olivia T. on

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William R. on

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I was overcharged for gas when I brought it back where I was told to bring it back on per contract.

DIONE B. on

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I drove exactly 12 miles and was charged for four gallons of gas. I told the employee that the tires were low and needed air. He pointed outside and told me the air pumps were out there. I’m renting a truck from this moron and he can’t even air up the tires? NEVER AGAIN! It was like a customer service nightmare! My 24 yr. old son was with me and he even wanted to just leave and go somewhere else!

kelley H. on

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erica W. on

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The people there have a nasty attitude and smart mouth

joseph C. on

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This should not be a U-Haul facility. It is a gas station/convenience store.

Linda N. on

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The truck was filthy and hard to drive. Absolutely no customer service.

Paul S. on

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Gary J. on

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I’d like to know why my reservation was “updated” from a location near me to a location 15 miles away.

Adam B. on

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Patricia M. on

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Check out the trucks and equipment that’s on and in the truck before you rent them out.

Gwendolyn H. on

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Marquaia S. on

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Paul M. on

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I left a small piece of carpet in back on purpose. Thought it might be useful for the next renter. Charged me a $40 dollar cleaning fee. What a rip-off!!! Also, moving help that I reserved in hover didn’t show. Need a refund!!

John D. on

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Judy S. on

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Gregory M. on

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MIke D. on

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Geoffrey P. on

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Mark T. on

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Truck was not clean. Debris left in back of truck. Some blankets dirty

Bill W. on

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Windshield bug spattered and dirty. No washer fluid in reservoir. Person following me said there appeared to be something wrong with brake lights and turn signals - strength/brightness varied.

Brandi M. on

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Michael H. on

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kim P. on

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Andrew G. on

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Very easy to check out, location was also gas station so filled up at pump and turned keys over to store clerk. First time user but loved how U haul rental locations are seemingly everywhere. Most convenient to use!

Tamara S. on

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JAMES C. on

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The van I used did not record the fuel correctly. When trying to fill the van half way the needle malfunctioned forcing me to fill the tank. When asking for a refund or instructions on how to return my over fill amount I was given a number 800 468 4285. The person at that number told me they were not in my city and they could not help me. I intend on filing a corporate complaint to have my over payment returned

Bruce B. on

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Marsy M. on

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The associate did not have any experience with U-Haul so it took the process longer. The Hoover Monach location is a very tight spaced area for a 20 ft truck without room to drive comfortably. I had issues with getting the keys due to miscommunication by representatives failing to mention that it closes at 5pm yet they reserved me for 6:30pm without mentioning the steps on using the 24 hour service I later found out about. This entire process was not effortless and did not make my moving easier as your slogan states.

Brittany B. on

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The guy (Andy Echols) on call for this location was AWESOME, AMAZINGLY HELPFUL, and really saved me from a horrible experience otherwise. He answered every time I called, answered my questions, was willing to help me by extending the truck, and had a great attitude. He helped me with the following problems: 1. I couldn’t find the order I placed online even with the reservation number, phone number, name, email, etc. 2. The man in the gas station didn’t speak English and was not able to help in anyway (even though he was the one that was supposed to give me my key and dolly) until we called Andy who had to call another girl and we finally got it worked out. 3. I had to go back for the dolly that was supposed to be included (also probably caused by communication barriers). Overall, I will never use the online process again. It is too much trouble and I’ve had MUCH better experiences when dealing with an actual u- haul site. I cannot say enough how much I appreciate Andy for all of his help.

Hardik P. on

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James J. on

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Shawn M. on

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Julia B. on

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Thank you so much. Very nice lady that helped me! Definitely will use them again

Brian P. on

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Richard D. on

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There was a great deal of confusion about my reservation. The person had no knowledge of it, and spoke very little English. To say it was difficult is an understatement.

terry Y. on

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Had trouble communicating with the proprietor. Very loud music was playing in the establishment and it was hard to hear and understand him.

amy S. on

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Christopher G. on

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RYAN L. on

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Vincent T. on

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Timeka D. on

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Very nice and helpful associate

Doug G. on

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Brian R. on

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Very helpful and responsive staff at the Monarch location which may be picking up and dropping off the truck a breeze! Thank you so much for your help…

Ved M. on

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Barry K. on

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Jackie A. on

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The young lady at the store was very friendly when I arrive and when I brought the truck back. Good service!!!

Claudette W. on

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Location is a Citgo gas station that lacks space

lindsey C. on

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Close this satellite location, nothing......NOTHING was correct

Jesse B. on

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Everything went well except for the fact I was charged for fuel before I even took the truck then filled the truck back to where it was before I used it and still got charged for fuel and was told that's just how it is.. what kind of crap is that?!

kim P. on

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New windshield wipers. Have windows all cleaned after each use

SHENITA M. on

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The individual who assisted with my check in was totally unaware of what needed to have been done to complete the process. I had to walk him through much of the process, and I have never been a Uhaul employee. He was also very rude and told me I need to use a credit card the next time to make the process easier (for him).

Julie M. on

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The original place we picked didn't have a truck our size, this was the one chosen close to our location. It was a neighborhood convenience store in a lower class area. The cashier couldn't understand English well. We had rented and paid for two dollies and 24 furniture pads. There was one furniture dolly in the truck- just thrown in the back No furniture pads. The cashier didn't know what furniture pads were and called the manager. I spoke to him on her phone and he said since the original truck was rented at another place, he didn't have the equipment.

ROGER M. on

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It was somewhat difficult to locate, even with GPS. If a larger sign was there it would be helpful

lynne M. on

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Thomas P. on

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Have more than one person manning the cash register smattering pickup location

kelly S. on

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I plan on calling direct but here is a summary. The location is a slum. They barely speak English. Cannot Work the Uhaul computers. Did not properly attach trailer to vehicle. Because of debris in trailer that I could not remove my motorcycle slid sideways upon loading. Abhorrent!!!!!!

Stephen B. on

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Hard to find a U-Haul store when the equipment isn't visable and kept behind a CITGO gas station

Richard D. on

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I would recommend good nag to a UHaul location that is equipped the address any issues. We had to try 3 different trailers to find one where the brake lights worked.

Tommy S L. on

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CLARENCE M. on

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Jared J. on

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kim P. on

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It would be nice to be able to view your rental order / account online. Also I called customer service and held on phone for over 30mins. No one ever answered.

SCOTT S. on

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Mark C. on

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David R. on

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WENDOLYN M. on

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It seemed a little unorganized but the staff was very friendly.

Roger D. on

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Would never use this location again. When questioned the U-Haul rep there if this was the right size truck ordered he said “call U-Haul”. I said “you are U-Haul” and he turned away. Terrible service.

James S. on

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I have rented UHaul trailers several times and I've never had to hook trailer up myself . They didn't check for damage before leaving . Also I keep hearing banging coming from trailer and hand truck was inside that I didn't rent .

Alexandria L. on

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ray R. on

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The young Lady here was very good forgot her name. But it was good!

Douglas P. on

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They were OK, but nothing like my pick-up.

Matthew L. on

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Kenneth H. on

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They should have someone available to assist customers with hookups.

Alex P. on

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ZION M. on

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Teresa E. on

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Ernie K. on

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BLAINE M. on

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U-Haul SUCKS!!! Overcharged. Eq wasn't Funtional and customer couldn't resolve the problem in a timely manner.

PERRY B. on

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Attendant at the return facility did not show any concern that the vehicle had leaking problems. he did not even get out of his chair to verify that the fuel had been filled or that the tow dolly I used had been returned. It was like he could not even get out of his chair. I have never been more disappointed in a uhaul return facility

Scot A. on

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Showed up at 11:30 to drop off the trailer. Told to come back after 2:30. No where in the contract did it state I couldn't drop off the trailer at any time during the day prior to the 'return by' time. I parked the trailer in the U-haul parking area and departed. Got an electronic receipt about an hour later

Jason C. on

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Dropped me off at a gas station. No customer service there. I paid for moving supplies. Had to make another stop. They didn’t have my order. Horrible experience. I don’t understand how you treat customers like that.

Courtney O. on

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Long wait, they charged me for over 100 miles and I went 19 i went only .5 miles to my apt then 9 miles to my storage and 8.5 back to the uhaul place

Angela M. on

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Darryl G. on

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U-Haul changed the location of my pick-up. The equipment I reserved was not there. The place had no idea where the equipment was. I was forced to rent equipment that I didn't want and had to make it work.

Laurie S. on

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Margaret P. on

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Inside of truck was dirty did not appear anyone from location had Checked the truck. Scheduling people were rude. I was told on Tuesday that I could get the truck from Hwy 31 location at 8. On Friday all that changed and U-Haul could care less

Valerie B. on

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The truck registered double the miles that I drove. I'm infuriated that I was charged almost $200 for the same trip I made last week for approx $100. This location wouldn't take the truck back, which caused me to drive additional miles. The guy that finally accepted the truck back at the main location in Vestavia was very rude and condescending. My overall experience with uhaul this past weekend was awful. This experience I had with Uhaul has made me never want to rent from your company again nor recommend your company to anyone else. Totally disappointed with service rendered this past weekend. Valerie Brown

tyler S. on

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This location is in a gas station. There is only 1 person working there and it was VERY slow. I stood in line for 30 minutes while 1 customer was being checked out. I had to go outside and inspect the truck myself and carry everything into the gas station for the clerk (dolley and pads). Clerk was not very friendly and was very slow. I watched another customer call u haul and cancel his reservation while he was there because he had been waiting so long. Need to take a look at this location, not customer friendly what so ever

Akena S. on

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TERRY B. on

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Extremely dirty place, couldn’t understand the the employee when she spoke. Wait time was almost 30 minutes.

Jeff D. on

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Laura W. on

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