Back of truck had trash depris and was filthy and inside front seating area of truck was filthy and dry spilled liquids that wasn't even checked with a walk through by the owners before and or during rental of truck to me. (No inspection done) And then, when I returned the truck, the facility employee told me it was on me to inspect the inside of the truck before I drove off with it. That is not something that is my responsibility nor was it told to me at time of picking up the truck. The employee did waive the cleaning fee, but the disgusting mess was never my fault to begin with. Wil never rent from this poor location and again nor will I recommend them to anyone.
Kimberly R
Customer Reviews for Hop & Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Suleman SIt was great the whole process was smooth and fast from start to finish I will recommend everyone to come here
Shanterrica EBeautiful customer service would recommend to everyone
HAILEY SRana and Kim are awesome and nice people. They were very helpful.
Jacqueline BStaff was friendly. No issues.
Justin CKim and Rana were great! I was the first U-Haul customer ever at their location. No issues whatsoever
William G