Homeless people asking for money all around the area. The location did not give me the padlock code for the truck and made me waste time, money, and fuel that ultimately costed more on my rental than was expected. I had arrived at my location to pick up furniture was unable to do so and had to go 30 minutes back and spend 45 minutes on the phone with support to allow me to be able to open the cargo bay of the truck.
Devin M
Customer Reviews for Hop In
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good
tudorel MAgent kept me waiting for a long time, even I was waiting on lane like other customers, he skipped me and kept me waiting on side.
Xue SThis is a gas station location. It took a very long time to get through the process. If I had time to go to another location, I'd have cancelled my order. When I walked into the gas station, the attendant on duty told me there were no uhauls available for rent yet there were 6 trucks outside. I showed him my online order confirmation. He contacted someone on the phone, I assume the manager and/or owner. When he hang up he told me to come back after half an hour. I didn't have the luxury of that kind of time..... Overall, it was a nightmare to get through the process but I pressed on.
Wanjiru MThe truck was dirty when I picked it up
Troy MThis was a convenince store in a bad location. There was one person there and kept several of us for uhaul waiting because he was waiting on convenience store customers.
Jeffrey P