Great customer service.
EDWARD N
Customer Reviews for Hope Mills Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn’t have the utility dolly we paid for. The app gave us major issues and will never use that type of pick up ever again. The auto place was very run down and ghetto, did not feel safe.
Michael DGreat customer service and a friendly atmosphere. Highly recommend..
MICHAEL CTechnician very helpful. Assisted riggt away.
JOSE RDirt on cab mats, box had wooden pieces ad dirt
COLLEEN LThere were ants in the truck.
ALECIA RService is. fine
MICHAEL BI drove from my pickup location, they gave me a 877 number to call for a dropoff location. The guy I talked to gave me a location. But when I got there was no one there and it was very confusing on how to drop it off. I dropped off the keys hoping that everything we did was right.
Tamara CMy drop off location was changed on me by someone at Uhaul the morning I was supposed to drop it off. The next day I went to get a receipt and they informed me I was at the wrong drop off location and I spent over an hour talking to 3 different people to get it fixed. I didn’t change my drop off location and I wasted an hour of my day or had to pay a fee of $800. Terrible experience
Nico CAbsolutely nothing
brenda bI didn’t understand why I paid $400 for a trailer dolly. I rented a truck from NC for $400 and I told the rep I was dropping the trailer off in Hammond, IN (Chicago Area) I distinctly stated that I was dropping the trailer off in another state. I checked and verified my vehicle trailer prior to getting on the road because I had no knowledge of transporting a vehicle like this before. Finally Hope Mills told me to talk to the facility in Hammond to see if I could get a discount.
Michael SGet trucks
DONALD MAssociate (Eric I believe) was efficient, helpful and friendly. He really makes it a pleasant experience
james hNot much. Eric was great! Your lucky to have him.
eric mI didn't sign anything or make a payment that didn't take an ID and then called to confirm my information after I left the building
Zera LI know some times the vehicles sit for a while, so the issue I had was the truck fail to start at one of my stops. I believe the battery was low. After a jump start from a kind person the truck started. I mention the problem I had to the person who signed the vehicle in. Thank you.
NIGEL MGovernor made it difficult to pass. Rough ride.
Nina FEverything was great until my card was double charged the day before Thanksgiving. I am truly upset and will NEVER USE THIS SERVICE AGAIN
Carolyn JShort notice, Easy, Fast, and Courtious. Thank you.
Temeka SThe only place I will rent a Truck from in the future. Great customer service.
melissa rOut of my times renting one. This was the only time I received a dirty truck..
Sharon EMr. Eric at the pick was very helpful and took care of all my needs in a positive and professional manner! In addition, the phone service was very helpful to re-schedule my pickup date.
JONATHON FA Place I Would Go Back To Without Hesitation. Eric Was A Pleasure To Work With.
Latoya BHave more than one person working
Georanil VI ordered a floor dolly, but did NOT receive it. Need to check bill to review if I was charged
Dorien SThe cab smell like marijuana and the back of the truck was dirty and had a strong animal odor. However, I was pleased with the host and customer service at that location.
Johnathan MThe parking lot is small, the app took forever.
katy CNothing that I can see
Eddie AEric was wonderful and very helpful. One thing Uhaul could possibly provide for customers is the closest weigh station in the area.
Lydia WThey do not have a sign out on street and they sit back off the street and it's hard to find them. I called customer service who told me this location was open until 8pm, we dropped it off at 730 ish and were upset that we were giving wrong information
yvonne dNothing needs
james cEquipment needs to be better maintained. Tail lights on driver side were dysfunctional even though the employee who helped to hook up said it was fine. Upon turn in, employee told us no additional charges will be added then an extra day was charged. Very disappointed with this experience.
Tanee Nwould not recommend. Poor service
JOSEPH MExcellent drop off location. Only issue was what to do after hours but I called UHAUL and they helped me out.
Joshua BLocation was closed; there wasn’t adequate space to park a 26 ft uhaul. The only other equipment they had there were the small hauling trailers; which is really all the space can accommodate. Although I dropped the truck off Wednesday evening it wasn’t entered into the system until today; causing me to be overcharged $40 for an additional day. Thank you
Essie BI was ripped off big time
Travis BVery informative and pleasant. Thanks Eric
Mike RNice clean trucks! The check in process was quick..
stefanie mNothing at all ...
chris bReserved moving pads online and also checked with Hope Mills Auto to make sure they would be available. Went to pick up the truck and they only had 6 pads. Had to drive to 4 different locations to get them. All on our "moving day". Not a happy camper!
jonn hThe clerk told us we could return the trailer at the location near our residence in Virginia, but apparently that was bad info. Not only was the return not credited when the trailer was returned, my card was charged nearly $100 more than I contracted for. I won’t make the mistake of using this facility again.
Lorien MThe gentlemen was very polite and helpful.
Jose RThe person helping me was extremely knowledgeable and helpful. Very friendly
malissa jThere was a lot of dirt in the truck. Evident it was not cleaned before I left the site.
lacy m