Customer Reviews for Hope Mills Auto Care
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hope Mills Auto Care
yvonne D. on
They do not have a sign out on street and they sit back off the street and it's hard to find them. I called customer service who told me this location was open until 8pm, we dropped it off at 730 ish and were upset that we were giving wrong information
james C. on
Nothing needs
Tanee N. on
Equipment needs to be better maintained. Tail lights on driver side were dysfunctional even though the employee who helped to hook up said it was fine. Upon turn in, employee told us no additional charges will be added then an extra day was charged. Very disappointed with this experience.
JOSEPH M. on
would not recommend. Poor service
Joshua B. on
Excellent drop off location. Only issue was what to do after hours but I called UHAUL and they helped me out.
Essie B. on
Location was closed; there wasn’t adequate space to park a 26 ft uhaul. The only other equipment they had there were the small hauling trailers; which is really all the space can accommodate. Although I dropped the truck off Wednesday evening it wasn’t entered into the system until today; causing me to be overcharged $40 for an additional day. Thank you
Travis B. on
I was ripped off big time
Mike R. on
Very informative and pleasant. Thanks Eric
stefanie M. on
Nice clean trucks! The check in process was quick..
chris B. on
Nothing at all ...
jonn H. on
Reserved moving pads online and also checked with Hope Mills Auto to make sure they would be available. Went to pick up the truck and they only had 6 pads. Had to drive to 4 different locations to get them. All on our "moving day". Not a happy camper!
Lorien M. on
The clerk told us we could return the trailer at the location near our residence in Virginia, but apparently that was bad info. Not only was the return not credited when the trailer was returned, my card was charged nearly $100 more than I contracted for. I won’t make the mistake of using this facility again.
Jose R. on
The gentlemen was very polite and helpful.
malissa J. on
The person helping me was extremely knowledgeable and helpful. Very friendly
lacy M. on
There was a lot of dirt in the truck. Evident it was not cleaned before I left the site.