Customer Reviews for Hope Mills Auto Care
(U-Haul Neighborhood Dealer)

50 reviews

3920 Blackbridge Rd   Hope Mills, NC 28348

(910) 920-9401

Location Hours

  • Mon-Fri: 8:15 am - 5 pm
  • Sat: 8:15 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 920-9401

3920 Blackbridge Rd
Hope Mills, NC 28348

Services at this Location:

Location Hours

  • Mon-Fri: 8:15 am - 5 pm
  • Sat: 8:15 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Loreal C. 
Rating:
3.0

The cab smell like marijuana and the back of the truck was dirty and had a strong animal odor. However, I was pleased with the host and customer service at that location.

Johnathan M. 
Rating:
4.0

Customer did not leave a comment.

XAVIER L. 
Rating:
4.0

Customer did not leave a comment.

Gerard S. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
2.0

The parking lot is small, the app took forever.

katy C. 
Rating:
5.0

Nothing that I can see

Eddie A. 
Rating:
5.0

Customer did not leave a comment.

VERNON C. 
Rating:
4.0

Customer did not leave a comment.

jeannette F. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Alliyah C. 
Rating:
5.0

Eric was wonderful and very helpful. One thing Uhaul could possibly provide for customers is the closest weigh station in the area.

Lydia W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

They do not have a sign out on street and they sit back off the street and it's hard to find them. I called customer service who told me this location was open until 8pm, we dropped it off at 730 ish and were upset that we were giving wrong information

yvonne D. 
Rating:
3.0

Customer did not leave a comment.

ROSS H. 
Rating:
5.0

Nothing needs

james C. 
Rating:
2.0

Equipment needs to be better maintained. Tail lights on driver side were dysfunctional even though the employee who helped to hook up said it was fine. Upon turn in, employee told us no additional charges will be added then an extra day was charged. Very disappointed with this experience.

Tanee N. 
Rating:
4.0

Customer did not leave a comment.

George G. 
Rating:
4.0

Customer did not leave a comment.

Phyllis V. 
Rating:
5.0

Customer did not leave a comment.

floyd P. 
Rating:
1.0

would not recommend. Poor service

JOSEPH M. 
Rating:
5.0

Excellent drop off location. Only issue was what to do after hours but I called UHAUL and they helped me out.

Joshua B. 
Rating:
1.0

Location was closed; there wasn't adequate space to park a 26 ft uhaul. The only other equipment they had there were the small hauling trailers; which is really all the space can accommodate. Although I dropped the truck off Wednesday evening it wasn't entered into the system until today; causing me to be overcharged $40 for an additional day. Thank you

Essie B. 
Rating:
5.0

Customer did not leave a comment.

dominic B. 
Rating:
1.0

I was ripped off big time

Travis B. 
Rating:
5.0

Very informative and pleasant. Thanks Eric

Mike R. 
Rating:
5.0

Nice clean trucks! The check in process was quick..

stefanie M. 
Rating:
5.0

Customer did not leave a comment.

Cathy B. 
Rating:
5.0

Nothing at all ...

chris B. 
Rating:
3.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

brian K. 
Rating:
2.0

Customer did not leave a comment.

Korey O. 
Rating:
4.0

Customer did not leave a comment.

robert B. 
Rating:
4.0

Reserved moving pads online and also checked with Hope Mills Auto to make sure they would be available. Went to pick up the truck and they only had 6 pads. Had to drive to 4 different locations to get them. All on our "moving day". Not a happy camper!

jonn H. 
Rating:
5.0

Customer did not leave a comment.

Jerri L. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
1.0

The clerk told us we could return the trailer at the location near our residence in Virginia, but apparently that was bad info. Not only was the return not credited when the trailer was returned, my card was charged nearly $100 more than I contracted for. I won't make the mistake of using this facility again.

Lorien M. 
Rating:
5.0

The gentlemen was very polite and helpful.

Jose R. 
Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

The person helping me was extremely knowledgeable and helpful. Very friendly

malissa J. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer did not leave a comment.

Jimme' P. 
Rating:
5.0

Customer did not leave a comment.

FERDINAND F. 
Rating:
4.0

Customer did not leave a comment.

carolyn V. 
Rating:
4.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

There was a lot of dirt in the truck. Evident it was not cleaned before I left the site.

lacy M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Harvey E. 
No reviews have been submitted for this location.

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