Customer Reviews for Hope Towing Ltd
(U-Haul Neighborhood Dealer)

400 reviews

1060 5th Ave   Hope, BC V0X1L4

(604) 869-3698

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(604) 869-3698

1060 5th Ave
Hope, BC V0X1L4

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Help connecting the trailer to our truck would be appreciated

Raymond B. 
Rating:
4.0

The location was good - it was head office that has piss poor service - still waiting for my call back from a manager

Shawn V. 
Rating:
4.0

Customer did not leave a comment.

Justin A. 
Rating:
5.0

Customer did not leave a comment.

Roderick C. 
Rating:
4.0

Don't change anything. Great experience.

Bradford M. 
Rating:
5.0

It was a straightforward drop-off account had already been paid

ANDREW G. 
Rating:
1.0

Told us 39.95 for the 26 truck then didn't have it said we would get a discount instead charged us more then double we only drove 7 minutes from our old house to new one and it cost 90.00!! Not a happy customer !

THOMAS G. 
Rating:
3.0

Customer did not leave a comment.

Ron A. 
Rating:
4.0

Customer did not leave a comment.

GARETH O. 
Rating:
5.0

This store has super friendly staff . Unfortunately this was not the location I had want to pick up equipment at. I had wanted the equipment at a Surrey BC location not a Hope BC location. In my opinion U-Haul Corporate needs to hire personnel to move equipment to where customers require or request it and if that is not an option there should be some discount given for the extra mileage and inconvenience of not being were reserved. Picking up this unit at Hope added nearly 3 hours to my moving day and this just compounded my frustration when I was told that only my truck was at Hope BC and my trailer was going to be in Port Coquitlam BC. Thankfully before I left the Hope BC Store a trailer (RV) pulled up and I could take that one. I'm disappointed in this situation as I have not had anything like this happen on any rentals before. All other rentals have had the equipment where I reserved it.

Robert C. 
Rating:
3.0

Never again.

Terry B. 
Rating:
4.0

No cruise control on my truck

Bryan M. 
Rating:
5.0

It was excellent

Edgar W. 
Rating:
5.0

Drop off was super easy and efficient

James L. 
Rating:
1.0

Trailer just dumped in a dusty location and to hitch on your vehicle is perpendicular to and on an industrial road. Asked for assistance on the hookup and it was given but it was clear the fellow had no interest in customer service and literally grumbled the whole time. They did not do a walk around inspection even though the trailer had major dents and opening issues -had to trust the drop off location would trust me. He just impolitely took off once it was hooked on without a word...poof gone. The ladies in the office were lovely that being said. Only go there if other options not available.

John M. 
Rating:
1.0

Customer did not leave a comment.

David K. 
Rating:
4.0

location was good but very far away from surrey location. i booked the truck at surrey location almost one month before and i was told to pick the truck from nearest location but then one day before the moving date they told me pick the truck from hope which is far away from surrey. that was the worst part of service.

lovepreet S. 
Rating:
3.0

People were good.

Sharon B. 
Rating:
5.0

Trailer pickup was easy. In and out in minutes. Brought trailer back one day early and again, only minutes to do the paperwork adjustments, unhook, and was gone! Thanks!!

Robert K. 
Rating:
3.0

Customer did not leave a comment.

TREVOR M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN Y. 
Rating:
5.0

Very helpful as first rental was fuel tank vandalized and returned and no hassle traded out to another unit

James Z. 
Rating:
3.0

The pick up and drop locations were fine but the reservation process was beyond abysmal. Then I was overcharged and days of rental were taken away so was charged more than the reservation contract stated.

Evan Z. 
Rating:
5.0

The personnel at this location were excellent.

Mohan T. 
Rating:
5.0

Was very clean and service was excellent

Patricia B. 
Rating:
5.0

Initially we wanted to get a 26 ft truck. We recieved a call the day before moving day when we were told that the 26 ft truck was not available and we can get a 20ft truck instead with a trailer. Didn't think the trailer would be this small but the service I got from the gentleman was stellar and smoothe.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Great people an very good to me will use them again for sure

Earl M. 
Rating:
5.0

Customer did not leave a comment.

ann J. 
Rating:
5.0

The equipment had not been cleaned for COVID-19 concerns, however I was supplied with disinfectant wipes sufficient for me to clean it. Also the right front tire is not safe. The tread wear bars are now showing and if stopped in a roadside inspection it would probably fail for front tires . The left side tire is only marginally better than the right side. As far as the personnel at the facility, she was a good ambassador for UHAUL. Thanks for this opportunity to show my concerns. Yes I would recommend this facility to my friends and family.

David B. 
Rating:
5.0

Great people at the Rental Pick Up Location at Hope Towing Ltd 1060 5th Ave

Christine S. 
Rating:
5.0

Company could have a computer programmer check into the ease of returning trucks at out of town locations.

Horst W. 
Rating:
5.0

Hope is a bit of an out of the way place, it might be easier to rent if there was a place in Chilliwack to rent a trailer.

Helmut E. 
Rating:
3.0

Have equipment at locations that were reserved at, plus have equipment lights and other maintenance done before customers pick up equipment

Robert P. 
Rating:
3.0

I dropped off the truck after hours. Called the help line and was given clear instructions on where to park and drop off keys. The only issue I had was with the phone app.

ROBERT T. 
Rating:
5.0

Super service!

Eleonora A. 
Rating:
5.0

excellent staff

Reginald L. 
Rating:
3.0

They were having troubles with the program so waited quite awhile getting and taking back the truck, which isnt really their fault

Bonnie B. 
Rating:
4.0

All good. Friendly staff.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Erik K. 
Rating:
5.0

It was very easy to find most people can see the McDonald's sign and when phoning for directions they could tell their customer to turn down the street where McDonald's is

Linda B. 
Rating:
1.0

When a Reservation is made do not change the reservation.

DEREK D. 
Rating:
1.0

There were no personnel available and the facility was closed even though they should have been open according to their published hours of operation.

ANDREW G. 
Rating:
5.0

During Covid I would expect cleaning of vehicle interiors. There was mold in coffe holders and the inside of the interior stink with alchohol. Moving blankets where all soaking wet and frozen together. My wife and I had to disinfect the interiors before use. Absolutely disgusting... In these times of a PANDEMIC........ IF I HAD MORE TIME I WOULD SEEK A REFUND.

Randle T. 
Rating:
5.0

Customer did not leave a comment.

Sonja W. 
Rating:
5.0

Awesome customer service

Sonja W. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

I would say being late when I had an appointment to pickup the equipment does suck. I was there at 445 and I had to call them and weren't there until 5pm. It wasn't horrible otherwise just would definetely say be there when you have an apointment.

Brandyn L. 
Rating:
5.0

Everything went very well... Thanks John!

Chris P. 
Rating:
4.0

Once again Williams Lake horrible location do something with that branch twice tried to rent from them and twice they screwed me

Joshua S. 
Rating:
5.0

We were in accident on the Coquihalla. We had no choice but to rent the moving vehicle from you for less then an hour so we could get to Chilliwack to rent a car. This was not a pleasure trip had a medical appointment. So feel ripped off.

Jamie H. 
Rating:
5.0

Needed 26, it was switched to a 20, so then needed two trucks

Richard H. 
Rating:
3.0

Customer did not leave a comment.

carolyn S. 
Rating:
5.0

Customer did not leave a comment.

MANDEEP S. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

Carol W. 
Rating:
4.0

Customer did not leave a comment.

Luke V. 
Rating:
4.0

Customer did not leave a comment.

Laurel L. 
Rating:
5.0

Customer did not leave a comment.

Cody K. 
Rating:
5.0

Customer did not leave a comment.

Hope T. 
Rating:
4.0

Thanks

Tarnjit G. 
Rating:
3.0

Truck had a broken seat belt and check engine.light on!! Very dangerous

Ashley C. 
Rating:
5.0

Location accepted my drop off car hauler trailer before my set date but couldn't help me with a discount or anything for the trailer not being used

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Carmen C. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
5.0

Train staff on insurance requirements.

chris B. 
Rating:
5.0

Customer did not leave a comment.

KEN K. 
Rating:
5.0

Class operation. I was in and out in minutes.

MARK T. 
Rating:
5.0

Hope Towing was so incredibly helpful and accommodating and helped us in an emergency situation. I highly recommend them!

DESIREE L. 
Rating:
3.0

The location is fine. The entire uhaul experience however was well below expectations. I would suggest that your overbooking policy and treatment of customers to be worse than the airlines maximizing revenue/yield practices. Telling me that my 26-foot truck is no longer available 1-day before pick-up with no concessions outside of a $25 discount off a $1,000 additional cost (to get a 2nd truck) was insulting. I could go on about all the unethical practices but given my experience I'm confident no one will be reading or responding to this anyway. On the off chance someone does, I would like to end on a positive note. The experience ended well with Amy (at central res) who empathized with my situation and offered a very generous discount (even though this move still cost us $500+ more than what we were quoted). We are appreciative for that although it does not change our view on the practices you deploy and will not be recommending Uhaul to any friends or families. Again, we spent more than $500 than quoted bc we had to rent 2 trucks (and find a last minute driver - who we also had to pay).

Stephen L. 
Rating:
2.0

The windshield was cracked right in the middle of the driver's view. The windshield was dirty and full of bugs. The front had a vibration as it neared 100 Kilometres/hour, possibly unbalanced wheels. Speedometer was in miles per hour, not kilometres.

Dewey S. 
Rating:
5.0

Customer did not leave a comment.

DARREN Y. 
Rating:
4.0

Did not drop it of at Hope Towing as I had a locker rented at Silver Hope Mine Storage and dropped the rental of there the above rating goes for them

jan D. 
Rating:
5.0

Customer did not leave a comment.

Jeff Z. 
Rating:
5.0

I found this company to be friendly and professional. After I realized I needed a bigger truck they dealt with it quickly and efficiently.

Harold L. 
Rating:
4.0

Make sure the truck is clean with Covid epidemic I did not feel it was not wiped down.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

andrew K. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

edith G. 
Rating:
3.0

Customer did not leave a comment.

Edward William B. 
Rating:
4.0

Customer did not leave a comment.

kathleen M. 
Rating:
5.0

Great location, only wish they had a well marked area for drop offs as where I parked it was kind of in the way for the construction guys beside us. I was hesitant to go into their parking lot as it was labeled employees only. Person was very very nice.

Ryan B. 
Rating:
5.0

They went above and beyond to accommodate our needs!?

TED K. 
Rating:
3.0

Customer did not leave a comment.

Laurence W. 
Rating:
5.0

Customer did not leave a comment.

JOLENE C. 
Rating:
5.0

Customer did not leave a comment.

SHAWN H. 
Rating:
2.0

Customer did not leave a comment.

harvey P. 
Rating:
5.0

Fast friendly service.

Patty T. 
Rating:
5.0

Customer did not leave a comment.

Rene A. 
Rating:
3.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

Rod O. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Awesome service!

Shawn V. 
Rating:
5.0

friendly and accommodating

Todd T. 
Rating:
5.0

Customer did not leave a comment.

ROSS F. 
Rating:
1.0

Lot guy thought I was stealing a truck or something.

Donald N. 
Rating:
3.0

Light check. One of the driving lights was out.

Dave G. 
Rating:
5.0

The one wheel on the trailer appeared to be off balance and we were concerned it might fall off.

EDYTHE H. 
Rating:
2.0

Lost my reservation not fun as I had things planned

Brian S. 
No reviews have been submitted for this location.

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