No change needed great experience.Joseph C.
Customer Reviews for Hope Towing Ltd
(U-Haul Neighborhood Dealer)
Hope, BC V0X1L4
Services at this Location:
- Mon–Fri8:30 am–4:30 pm
- Sat–Sun10 am–4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BONNIE H.
Very helpful and made sure I was safe to goHoward D.
Excellent easy, online reserving, Fast friendly customer service.Gordon J.
Customer did not leave a comment.Jolene G.
Owner was very pleasant, helpful and accommodating for our pickup. Went out of way to confirm rental would be available.Byron G.
Thank you HopeLorrie U.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Jameson H.
Customer did not leave a comment.Ronald T.
we booked the vehicle thursday at chilliwack (BC) location but the vehicle was not available on location till friday.we have to pick the vehicle from hope (BC) location.Jaswant D.
Customer did not leave a comment.Mitchell S.
Customer did not leave a comment.Shane R.
I had to clean the truck inside, smelled like cigarettes and dog, dirty inside. I did not know the truck had to be returned to the same location it was rented from (I was broken down and needed a truck to get home in Okanagan). The person did ask if I was going to return it in Hope, but did not specify that it could not be returned elsewhere. My plans changed about returning the truck to Hope!, but had to do it due to the cost for u-haul to come get it.Tony M.
During a crazy, hectic season( and a bad car crash I just lived through), the staff at this u-haul were great. They drove me to a bank, let me pay cash as my cc was declined. I really appreciate a the help.shannon B.
Customer did not leave a comment.Austin S.
Very friendly, helpful and professional service! Truck was immaculate and a joy to drive. I will definitely rent from this location again and recommend to others!Dawn C.
the lady in the office was amazing and very helpfulKevin Y.
I have to say the rental price for this trailer was out of this world exorbitant price. RipoffRob N.
Customer did not leave a comment.Jodi R.
Nothing, perfect experience.Felix B.
Customer did not leave a comment.Steve V.
Customer did not leave a comment.andrew C.
Customer did not leave a comment.Andria C.
A couple of cold brews afterwards would be welcomed....Kirk D.
Customer did not leave a comment.patricia H.
Customer did not leave a comment.Jeffery S.
Customer did not leave a comment.Jared M.
I was quoted 309 I paid 630 Not nice HALF OF WHAT IT COST Disappointed 😞bob R.
We found the company to be very accommodating. Trailer pulled so nicely and held things adequately.John R.
The staff were very friendly and knowledgeable. We had to rent a car last min as we were passing hope, since our Cargo Trailer was too heavy and needed some weight taken out. This location provided us with a brand new pick up truck. It drove wonderful on the highway and the box was a great size. I was disappointed that we were unable to return the rental after or before business hours, which made it incredibly difficult to coordinate. I called several times requesting accommodation, as our moving plans drastically changed once we had a tire snap off our cargo trailer on the highway. The staff wouldn't let me return it to another U-Haul location in Hope, which was open later and their manager was willing to wait for us, since our ETA was 630PM. The other manager in Hope was willing to accommodate us after I explained what happened. We figured it out, by driving the rental to Mission, having my mom spend the night with a coworker, then she drove back to Hope the next morning(Costing us more $$). My 70 year old dad and his wife got a flat tire on their way to pick up my mother from Hope. Our 24 hour move was already incredibly stressful, as we had to do two loads, and I could not understand why the staff were not able to accommodate us in any way. I left the truck clean inside and out and took great care of it. Anyways it all worked out, My only suggestion is to incorporate an option for after hours drop off for all vehicles, as moving plans are ever-changing and all other U-Haul location have that option. Maybe coordinate with U-Haul in Flood hope, as they have a secure drop off site for customers and have longer business hours. Thank youRuxandra A.
Very friendly staffDiane B.
good servicebruce M.
they knew we were going to Alberta and they were not happy with the tires , they changed them so we didn't have to worry. excellent serviceal W.
Customer did not leave a comment.Alyssa N.
Wonderful woman who was kind.Kate F.
Make sure IG wiring harnesses are fixed regularlyCairith T.
Customer did not leave a comment.Rick C.
Customer did not leave a comment.Donna K.
Customer did not leave a comment.Eddy C.
Customer did not leave a comment.Albert M.
The service was great but a little slowJanos K.
Customer did not leave a comment.Caitlan H.
Mileage rates not as quoted.William J.
Customer did not leave a comment.CHRISTINE W.
I showed up to pick the pre-arranged truck. The truck was not ready to go and i was told the snow was too deep. This was not the case. I went to another dealer and was given a truck for the afternoon. I paid cash for the rental and received a receipt. After checking my visa account, I was charged 50.00 for a truck at Silver Creek Mini Storage that I never received. So far calls have gone un answered. Stay clear of these people!Stephen B.
Better signage to help find the officePETER R.
Customer did not leave a comment.Fanika B.
Customer did not leave a comment.DEAN D.
This location was WAY out of my way but because two other Uhaul locations messed up my reservation I had to drive 2 hours out of my way to get a trailer. While Hope was good I would NOT recommend the Uhaul in Yama (Petro Canada Fuel Station) near Chilliwack. I was lied to and because of them lost my whole weekend of moving!! NOT happy about that!Robert R.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.Chad B.
Customer did not leave a comment.Ross W.
Friendly Staff Not shown how too hook up trailer only take this on and check in when doneKen N.
Help connecting the trailer to our truck would be appreciatedRaymond B.
The location was good - it was head office that has piss poor service - still waiting for my call back from a managerShawn V.
Customer did not leave a comment.Justin A.
Customer did not leave a comment.Roderick C.
Don't change anything. Great experience.Bradford M.
It was a straightforward drop-off account had already been paidANDREW G.
Told us 39.95 for the 26 truck then didn't have it said we would get a discount instead charged us more then double we only drove 7 minutes from our old house to new one and it cost 90.00!! Not a happy customer !THOMAS G.
Customer did not leave a comment.Ron A.
Customer did not leave a comment.GARETH O.
This store has super friendly staff . Unfortunately this was not the location I had want to pick up equipment at. I had wanted the equipment at a Surrey BC location not a Hope BC location. In my opinion U-Haul Corporate needs to hire personnel to move equipment to where customers require or request it and if that is not an option there should be some discount given for the extra mileage and inconvenience of not being were reserved. Picking up this unit at Hope added nearly 3 hours to my moving day and this just compounded my frustration when I was told that only my truck was at Hope BC and my trailer was going to be in Port Coquitlam BC. Thankfully before I left the Hope BC Store a trailer (RV) pulled up and I could take that one. I'm disappointed in this situation as I have not had anything like this happen on any rentals before. All other rentals have had the equipment where I reserved it.Robert C.
Never again.Terry B.
No cruise control on my truckBryan M.
It was excellentEdgar W.
Drop off was super easy and efficientJames L.
Trailer just dumped in a dusty location and to hitch on your vehicle is perpendicular to and on an industrial road. Asked for assistance on the hookup and it was given but it was clear the fellow had no interest in customer service and literally grumbled the whole time. They did not do a walk around inspection even though the trailer had major dents and opening issues -had to trust the drop off location would trust me. He just impolitely took off once it was hooked on without a word...poof gone. The ladies in the office were lovely that being said. Only go there if other options not available.John M.
Customer did not leave a comment.David K.
location was good but very far away from surrey location. i booked the truck at surrey location almost one month before and i was told to pick the truck from nearest location but then one day before the moving date they told me pick the truck from hope which is far away from surrey. that was the worst part of service.lovepreet S.
People were good.Sharon B.
Trailer pickup was easy. In and out in minutes. Brought trailer back one day early and again, only minutes to do the paperwork adjustments, unhook, and was gone! Thanks!!Robert K.
Customer did not leave a comment.TREVOR M.
Customer did not leave a comment.KEVIN Y.
Very helpful as first rental was fuel tank vandalized and returned and no hassle traded out to another unitJames Z.
The pick up and drop locations were fine but the reservation process was beyond abysmal. Then I was overcharged and days of rental were taken away so was charged more than the reservation contract stated.Evan Z.
The personnel at this location were excellent.Mohan T.
Was very clean and service was excellentPatricia B.
Initially we wanted to get a 26 ft truck. We recieved a call the day before moving day when we were told that the 26 ft truck was not available and we can get a 20ft truck instead with a trailer. Didn't think the trailer would be this small but the service I got from the gentleman was stellar and smoothe.Sean W.
Customer did not leave a comment.James Z.
Great people an very good to me will use them again for sureEarl M.
Customer did not leave a comment.ann J.
The equipment had not been cleaned for COVID-19 concerns, however I was supplied with disinfectant wipes sufficient for me to clean it. Also the right front tire is not safe. The tread wear bars are now showing and if stopped in a roadside inspection it would probably fail for front tires . The left side tire is only marginally better than the right side. As far as the personnel at the facility, she was a good ambassador for UHAUL. Thanks for this opportunity to show my concerns. Yes I would recommend this facility to my friends and family.David B.
Great people at the Rental Pick Up Location at Hope Towing Ltd 1060 5th AveChristine S.
Company could have a computer programmer check into the ease of returning trucks at out of town locations.Horst W.
Hope is a bit of an out of the way place, it might be easier to rent if there was a place in Chilliwack to rent a trailer.Helmut E.
Have equipment at locations that were reserved at, plus have equipment lights and other maintenance done before customers pick up equipmentRobert P.
I dropped off the truck after hours. Called the help line and was given clear instructions on where to park and drop off keys. The only issue I had was with the phone app.ROBERT T.
Super service!Eleonora A.
excellent staffReginald L.
They were having troubles with the program so waited quite awhile getting and taking back the truck, which isnt really their faultBonnie B.
All good. Friendly staff.Brian F.
Customer did not leave a comment.Erik K.
It was very easy to find most people can see the McDonald's sign and when phoning for directions they could tell their customer to turn down the street where McDonald's isLinda B.
When a Reservation is made do not change the reservation.DEREK D.
There were no personnel available and the facility was closed even though they should have been open according to their published hours of operation.ANDREW G.
During Covid I would expect cleaning of vehicle interiors. There was mold in coffe holders and the inside of the interior stink with alchohol. Moving blankets where all soaking wet and frozen together. My wife and I had to disinfect the interiors before use. Absolutely disgusting... In these times of a PANDEMIC........ IF I HAD MORE TIME I WOULD SEEK A REFUND.Randle T.
Customer did not leave a comment.Sonja W.
Awesome customer serviceSonja W.
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