Customer Reviews for Hope Towing Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hope Towing Ltd

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kwang Y. on

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Customer did not leave a comment.

Jaclyn B. on

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MARYANN T. on

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allan G. on

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No hassles. Up sized to a lager truck at no additional cost. Credited for the extra fuel I returned the truck with. Frank costumer service.

Zachary A. on

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It a tow truck yard so nothing amazing

ARMAND P. on

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Frederick D. on

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Michael W. on

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Truck (20 footer) was dirty inside and out. The box floor was covered in dirt, mud and broken glass. Also, the passenger side mirror had been smacked and couldn't hold a set position. Clearly, it hadn't been even looked at by the "customer service" staff, who were more concerned with socializing than providing a decent level of service. I've logged 3000 miles in multiple Uhaul trucks this year and this experience had been the worst by far. I'll never allow Uhaul traffic Dept to talk me into using this location (Hope BC) ever again.

Amy D. on

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I reserved to pick up at Abbotsford bc location 3 weeks in advance but found out day before I had to drive to hope bc. Over an hour drive each direction waste of time and gas on moving day and put us hours behind!!! What’s with your systems and advance booking if you don’t get it!?

john R. on

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Sajjad R. on

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I booked to pick up my truck from Chilliwack but they told me that I have to pick it up from Hope instead. That made a lot of problem for my moving schedule and stressed me out. Also I ended up paying more for gas.

Joseph A. on

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Great service

Dale K. on

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tim B. on

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Travis N. on

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Keith S. on

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The truck did not have a quarter of tank of gas has it should have. It was just about on empty. There was noise coming from something but it did get us home which I'm grateful. It was clean though and comfortable for the drive.

Gord W. on

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when I received the truck the fuel level was just on the top end of 1/4 full. The uhaul rep that filled out the paperwork listed it as 1/2 full. I took a photo of the fuel and milage at time of acquisition. upon return they tried billing me an extra $50 in fuel to cover the amount under 1/2 it was retuned as I brought it back exact as when first picked up. a quick argument about the level, then I showed the picture they waived the $50 fee, but not without accusing me of lying,

Edward L. on

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Patrick J. on

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Have the truck cleaned and don’t allow smoking in vehicles, it stank to hi heavens. I work in logistics, it wouldn’t be hard when someone makes a reservation you should be able to tell them whether or not one of the pieces of equipment will be available to them within a reasonable geographic location. I had to pick up my tow dolly 90 kilometres from my pick up location. Have some empathy and understanding, when I contacted a representative all I got was take it or leave it!!!! Had I any idea I would have made other arrangements. You should know almost better than anyone, that on moving day time is precious. I will use movers next time, at least I can count on them.

Robert R. on

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Greg C. on

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Nothing, everything was fine.

Dean P. on

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Duncan D. on

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Very quick and friendly.

Lorne F. on

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richard A. on

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The fellow at the Uhaul was very helpful. He gave us tips and helped set up the trailer to our vehicle. Thanks!

Sharon F. on

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Gal at front dest well trained awesome thank you

Diane B. on

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Mohamad W. on

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Great fast service really friendly staff

Park M. on

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Great service and overall excellent experience!

John E. on

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nicholas H. on

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Dropping off was very easy and the staff were very helpful.