Sarah was very helpful and kind
Natalie H
Customer Reviews for Hope Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for all your services Nothing to improve Thank you Sarah
FEDERICO MThe local uhaul team went above and beyond and truly made a huge impact in making a stressful move a lot more manageable and less stressful. All the help was greatly appreciated, and I will definitely be recommending the local and Hope uhaul team in the future!
CLARISSA RBig thanks for this team working on this location
ALEXEI KWe were so happy to have the ability to rent a uhaul so close to home. Staff were very friendly and helpful. I will definitely recommend them to anyone I know planning a move.
Heather BThey got me a truck last minute & the lady at Hope was so friendly & helpful! Highly recommend!
Bryan WAlthough this pickup location was good, I had reserved my pickup to be in Abbotsford BC. This pickup location was over an hour away from where we were moving from and resulted in loss of time for packing and extra gas costs to have to go and pick up and drive the uhaul back. Becuase of this mix up in the requested pickup location we are extremely disappointed in our experience.
JERMAINE LCalled for a trailer a month in advance and could not get the size I needed. On the day before my move got a call saying I would have to drive 3.5 hours to get what I needed. Traffic department was as bad. Ended up with a 4x8 not good service
STEVEN SThe person who helped me was very good to deal with. She has a neat coo tattoo.
RICHARD ZGood job
Ben JThe drop off location is a towing company. My experience there was painless. The young lady who helped me was pleasant and helpful.
ROBERT WNo one answers the phone , complained about having to clean a truck finding a tooth pick & bean and a little on the rude side
Leanne RMake it sure that the printer works well...
Roman AThe lack of communication between Uhaul, location and myself was frustrating. Was told I could drop off the uhaul on Monday however when I showed up I was told no. There was no internet for me to do Mobile drop off. Ended up walking up and down the street to find a signal.
Cathy CSee above
Ian SMy booking was changed at 8pm the night before i reserved the truck (even though i had confirmed it at 4pm) to a different pick up location (different community) as well as a different truck (without ramp) this caused a lot of stress and confusion and was very unprofessional as i made the reservation a month in advance. The Hope location was very helpful with amazing customer service - the only reason i am giving this positive review - all other parts of dealing with uhaul was terrible and unprofessional, would not recommend uhaul.
REBECCA PVery efficient return service. Great customer service.
Sandy SIt would be nice to allow after-hours drop-off, but it wasn't too much trouble to bring it in the next morning.
Jacob CEverlyn is a good and helpful service agent Thank you
Simon NOutstanding experience with Hope Towing staff and the trailer we rented. Thank you!!!
Lou ANo change needed great experience.
Joseph CVery helpful and made sure I was safe to go
Howard DExcellent easy, online reserving, Fast friendly customer service.
Gordon JOwner was very pleasant, helpful and accommodating for our pickup. Went out of way to confirm rental would be available.
Byron GThank you Hope
Lorrie Uwe booked the vehicle thursday at chilliwack (BC) location but the vehicle was not available on location till friday.we have to pick the vehicle from hope (BC) location.
Jaswant DI had to clean the truck inside, smelled like cigarettes and dog, dirty inside. I did not know the truck had to be returned to the same location it was rented from (I was broken down and needed a truck to get home in Okanagan). The person did ask if I was going to return it in Hope, but did not specify that it could not be returned elsewhere. My plans changed about returning the truck to Hope!, but had to do it due to the cost for u-haul to come get it.
Tony MDuring a crazy, hectic season( and a bad car crash I just lived through), the staff at this u-haul were great. They drove me to a bank, let me pay cash as my cc was declined. I really appreciate a the help.
shannon bVery friendly, helpful and professional service! Truck was immaculate and a joy to drive. I will definitely rent from this location again and recommend to others!
Dawn Cthe lady in the office was amazing and very helpful
Kevin YI have to say the rental price for this trailer was out of this world exorbitant price. Ripoff
Rob NNothing, perfect experience.
Felix BA couple of cold brews afterwards would be welcomed....
Kirk DI was quoted 309 I paid 630 Not nice HALF OF WHAT IT COST Disappointed 😞
bob rWe found the company to be very accommodating. Trailer pulled so nicely and held things adequately.
John RThe staff were very friendly and knowledgeable. We had to rent a car last min as we were passing hope, since our Cargo Trailer was too heavy and needed some weight taken out. This location provided us with a brand new pick up truck. It drove wonderful on the highway and the box was a great size. I was disappointed that we were unable to return the rental after or before business hours, which made it incredibly difficult to coordinate. I called several times requesting accommodation, as our moving plans drastically changed once we had a tire snap off our cargo trailer on the highway. The staff wouldn't let me return it to another U-Haul location in Hope, which was open later and their manager was willing to wait for us, since our ETA was 630PM. The other manager in Hope was willing to accommodate us after I explained what happened. We figured it out, by driving the rental to Mission, having my mom spend the night with a coworker, then she drove back to Hope the next morning(Costing us more $$). My 70 year old dad and his wife got a flat tire on their way to pick up my mother from Hope. Our 24 hour move was already incredibly stressful, as we had to do two loads, and I could not understand why the staff were not able to accommodate us in any way. I left the truck clean inside and out and took great care of it. Anyways it all worked out, My only suggestion is to incorporate an option for after hours drop off for all vehicles, as moving plans are ever-changing and all other U-Haul location have that option. Maybe coordinate with U-Haul in Flood hope, as they have a secure drop off site for customers and have longer business hours. Thank you
Ruxandra AVery friendly staff
Diane Bgood service
bruce mthey knew we were going to Alberta and they were not happy with the tires , they changed them so we didn't have to worry. excellent service
al wWonderful woman who was kind.
Kate FMake sure IG wiring harnesses are fixed regularly
Cairith TThe service was great but a little slow
Janos KMileage rates not as quoted.
William JI showed up to pick the pre-arranged truck. The truck was not ready to go and i was told the snow was too deep. This was not the case. I went to another dealer and was given a truck for the afternoon. I paid cash for the rental and received a receipt. After checking my visa account, I was charged 50.00 for a truck at Silver Creek Mini Storage that I never received. So far calls have gone un answered. Stay clear of these people!
Stephen BBetter signage to help find the office
PETER RThis location was WAY out of my way but because two other Uhaul locations messed up my reservation I had to drive 2 hours out of my way to get a trailer. While Hope was good I would NOT recommend the Uhaul in Yama (Petro Canada Fuel Station) near Chilliwack. I was lied to and because of them lost my whole weekend of moving!! NOT happy about that!
Robert RFriendly Staff Not shown how too hook up trailer only take this on and check in when done
Ken NHelp connecting the trailer to our truck would be appreciated
Raymond BThe location was good - it was head office that has piss poor service - still waiting for my call back from a manager
Shawn VDon't change anything. Great experience.
Bradford MIt was a straightforward drop-off account had already been paid
ANDREW G