Customer Reviews for Hoppers Retro Gaming
(U-Haul Neighborhood Dealer)

85 reviews

128 S Main St   Union City, PA 16438

(814) 438-7398

Location Hours

  • Mon-Tue: Closed
  • Wed-Fri: 10 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(814) 438-7398

128 S Main St
Union City, PA 16438

Services at this Location:

Location Hours

  • Mon-Tue: Closed
  • Wed-Fri: 10 am - 6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Pick up was a complete disaster and with minimal signal app was not work well, timed out three times!

John J. 
Rating:
5.0

Let customers know that the mobile check in process takes at least 30 minutes.

Allen Y. 
Rating:
5.0

We dropped the truck off after hours.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Roger T. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
3.0

No one there when I dropped off. Very convenient!

mark N. 
Rating:
5.0

Customer did not leave a comment.

brian J. 
Rating:
5.0

Customer did not leave a comment.

Shawn F. 
Rating:
1.0

We couldn't get into the truck. It was locked. But your customer service was excellent in correcting the mistake and giving us a refund while sending us to a different location.

James R. 
Rating:
5.0

Great service!

Brenda C. 
Rating:
5.0

Customer did not leave a comment.

marika P. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

janet B. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

You can't improve on excellent there's nothing at all that I could think of. Our way of thinking is to leave something better than we found it and the only thing we could do to improve it was to leave more gas than we got it.

Merrylynn M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
1.0

Trailer not hitched properly - came off and drug on road 20 miles from rental location. Luckily no damage to tow vehicle or others on road. Existing crack in hitch coupler was not fixed prior to rental - unsafe. Rental contract was incorrect - showed return to same location, though they verbally told me I was to drop it off at another location out of state. Had to make multiple calls to fix this and return trailer. Trailer itself had numerous unmarked damaged spots, graffiti, and failing seams that would likely have leaked had it rained. I was told on phone that they could provide wiring kit for connecting car to trailer, but upon arrival found that they did not sell those. Rent here only if you are ready to double-check everything yourself and take responsibility for your own safety.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Carly W. 
Rating:
1.0

Confirmed reservation with Uhaul Moving & Storage, Erie PA, was changed by them without ever speaking to me. Was sent email evening before notifying me changing location of pickup, change to a larger trailer(extra axle more toll cost), and pick up time 2hrs later adding time to an already long trip. Problem being I do not look at email often( especially after having received confirmation of my reservation). They used the email as an excuse to rent my trailer to someone else! They know you need their service and they take advantage of that. Poor way to treat your customers. People at Retro was great where I was sent by Erie place.

ronald W. 
Rating:
3.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

My only recommendation would be to have someone from Uhaul contact someone, sooner than 48 hours, to notify them they will have to pick up their vehicle from a further distance.

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Timothy P. 
Rating:
3.0

Customer did not leave a comment.

Shawn W. 
Rating:
1.0

Customer did not leave a comment.

Joel R. 
Rating:
3.0

Customer did not leave a comment.

scott R. 
Rating:
4.0

Customer did not leave a comment.

jeff C. 
Rating:
5.0

Customer did not leave a comment.

Dorothy O. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Cherish F. 
Rating:
5.0

This was our 2nd rental in 3 weeks. This location is fantastic to drop off qy.

Joseph C. 
Rating:
2.0

Customer did not leave a comment.

Karrie M. 
Rating:
3.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

stephen H. 
Rating:
5.0

Customer did not leave a comment.

kacey H. 
Rating:
4.0

Customer did not leave a comment.

DAN K. 
Rating:
5.0

Customer did not leave a comment.

Fran A. 
Rating:
5.0

Staff was very friendly.

janet B. 
Rating:
4.0

Staff was friendly and helpful but I had to hook up the equipment myself as the guy behind the counter was busy with another customer and I was unable to wait as I was alr easy out of my way picking up the equipment

jonathan F. 
Rating:
3.0

The computer system was slow and the printer was not working.

Gae Ann L. 
Rating:
5.0

Great people & very helpful.

dale F. 
Rating:
4.0

Better winter tires and supply at least 2 tiedown straps . Adding anchor points in floor

Eric G. 
Rating:
3.0

Customer did not leave a comment.

Edward S. 
Rating:
1.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
5.0

Renting the U-Haul from Hoppers in Union City, PA. Was a great and easy process. They are so nice!!!!

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
2.0

Customer did not leave a comment.

Larry K. 
Rating:
3.0

Customer did not leave a comment.

kris A. 
Rating:
5.0

Customer did not leave a comment.

dale F. 
Rating:
5.0

Customer did not leave a comment.

Dawn E. 
Rating:
5.0

The gentleman behind the counter was gracious enough to bare the elements and help load the hauler onto the truck.

DAWN E. 
Rating:
5.0

Customer did not leave a comment.

monte M. 
Rating:
5.0

Customer did not leave a comment.

ANTONI T. 
Rating:
5.0

It was easy to rent and return. Would rent from them again.

John P. 
Rating:
3.0

Customer did not leave a comment.

Alaina Q. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
3.0

Uhaul was very dirty upon pick up. No straps in uhaul and some of the boards were broken to hook up furniture. Smelly truck. Must have had a smoker in it before. Slow with the process

julie N. 
Rating:
3.0

Customer did not leave a comment.

PAMELA L. 
Rating:
1.0

Roof leaked all over my stuff. Car dolly ratchet binder straps were rusted shut. Took me 25 minutes to lubricate to get to work. Chain was rusted rubber secure straps we ride it out electrical line for trailer Dolly head short fuel mileage was horrendous

David H. 
Rating:
3.0

Customer did not leave a comment.

darlene J. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

U-Haul let me know that my first location would be replaced by a second in Erie PA. Problem: the second location was holding the next larger trailer (for the same price), a 6X12. I had requested a 5X8. I was not able to confirm on line since I was away from a PC and do not pay the price for a "smart" phone. The txt message I received did not have any contact info for the second location......rather INCONVENIENT and worrisome. I called the Erie location to confirm and that is when I found out about the different sized trailer. My requested location, initially, was able to give me the phone number of the second location. That location provided me with the Pittsburgh U-Haul traffic center. That center, though not telling me, transferred me to next U-Haul employee, Keegan in Erie. Keegan, was able to find the 5X8 in Union City and modified my reservation. Thanks to Keegan. The rest of my rental experience went with no bumps in the road.

Eric M P. 
Rating:
5.0

Customer did not leave a comment.

mike W. 
Rating:
4.0

Customer did not leave a comment.

dale F. 
Rating:
5.0

Customer did not leave a comment.

Sylvia R. 
Rating:
4.0

This location was very helpful,

Jim L. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
3.0

Returned the van exactly where and how they instructed me to return it. it was saturday after hours, we did with the key what we were told to do, and yet on Monday morning i received a message on my phone asking me where the van was that we rented. Imagine my heart when the place i rented from leaves me a message that they don't know where the vehicle i rented is??? I called the the store i rented it from and no one answered. however i called uhaul and was told that it was returned. Yet... I never received a message from the place that i rented it from, apologizing or explaining the phone call. That was just wrong.

Brenda C. 
Rating:
1.0

I was told by two customer reps on the phone that this location was our nearest after hours drop off location. There was not a secured drop box to leave the key. I spent over half an hour on the phone with Uhaul and left two messages on Hopper's answering machine. Uhaul said that I could leave the key unsecured, but that would be my responsibility. We left the truck, but not the key. I had to make a special trip to Hopper's two days later when they finally opened. I have left two messages for the regional manager to call me and it has been three days and haven't received a call yet. I spoke with Chris Gorman and several reps and was HIGHLY UNSATISFIED with the customer service! We paid good money for the convenience of Uhaul and it was far from convenient!!! WE WILL NEVER RECOMMEND UHAUL TO ANYONE EVER!! PS Still waiting for a call from a regional manager or their manager!!

RICK C. 
Rating:
4.0

Customer did not leave a comment.

ANDREA R. 
Rating:
3.0

No ramp with the truck made moving heavy objects hard

Kaylene O. 
Rating:
5.0

I would rent from there again

Solomon K. 
Rating:
4.0

Customer did not leave a comment.

GLENN S. 
Rating:
3.0

Customer did not leave a comment.

kimberly T. 
Rating:
4.0

GREAT FRIENDLY PEOPLE

BRADLEY T. 
Rating:
5.0

Customer did not leave a comment.

BUTCH B. 
Rating:
3.0

Customer did not leave a comment.

KERRY A. 
Rating:
5.0

Customer did not leave a comment.

bony-mike A. 
Rating:
5.0

We had to downsize to a smaller truck due to availability, and they didn't have the appliance dolly we were guarenteed which made the move more difficult, but the staff and location was very helpful and nice.

Linda A. 
Rating:
3.0

the lights on trailer were poorly wired i had to fix them

DAVID S. 
Rating:
2.0

Customer did not leave a comment.

ANDREW S. 
Rating:
4.0

Paper work was s..l..o..w!

JOHNATHAN G. 
Rating:
1.0

I had scheduled a reservation & arrived to find no pads, etc. I had to reschedule my moving date. Upon return to uhaul, I couldn't get my cash refund because no one on staff new how to process it. So, I had to make a 4th trip the following day to get my money. One gal there felt so badly for my inconvenience that she gave up her personal time to go and get pads, etc. for me and came in off hours to make sure it could be processed properly when I picked up the uhaul for the actual move. I also spoke to the regional manager and got no satisfaction from him. This was not my first u haul experience, but absolutely the worst one.

MARYKAY C. 
No reviews have been submitted for this location.

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