Customer Reviews for Horizon Automotive Group LLC
(U-Haul Neighborhood Dealer)

164 reviews

4499 Roosevelt Hwy   College Park, GA 30349

(404) 559-1054

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(404) 559-1054

4499 Roosevelt Hwy
College Park, GA 30349

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Barry was quick to get our reservation set up and got us on our way to move our stuff. Friendly, respectful and quick service! Definitely recommend this location, it's small and doesn't look like a whole lot but the service is great! Easy check out under 8 mins and easy return with no issues. Good communication from their end. Five star service!

LUIS T. 
Rating:
4.0

Customer did not leave a comment.

Abigail M. 
Rating:
1.0

Customer did not leave a comment.

Johnny D. 
Rating:
3.0

I wish the process for dropping off a vehicle after hours would have been explained to me better. I locked the vehicle and turned the key into the lock box before I realized I needed a picture of the dash.

JUSTIN JOSEPH B. 
Rating:
3.0

Customer service was good but did not have a ramp to use on uhaul truck which made it hard to put things on and take off.

BOBBY M. 
Rating:
2.0

Location had no where to park, was having issue with lock box and nobody was onsite. Also please, check the brakes car need a lot of maintenance. Thanks!

Berkens D. 
Rating:
3.0

Customer did not leave a comment.

AMIR Z. 
Rating:
5.0

Have every location be as honest and straightforward as the Roosevelt Hwy location.

JOHNNY H. 
Rating:
2.0

There was not an appliance dolly! But I was still charged for it. Also did not request furniture dolly but was charged for it!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

shelia M. 
Rating:
5.0

Customer did not leave a comment.

MEGUELLETTA R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
1.0

I was charged for miles I did not use. On 11/21/21 I received the Uhaul truck on empty, I put a little less than a quarter of a tank of gas in and returned the truck with gas in it. I drove the truck approximately 20mls. total

MELANIE T. 
Rating:
5.0

Customer did not leave a comment.

GLENN D. 
Rating:
4.0

Customer did not leave a comment.

Cameryn J. 
Rating:
2.0

I would recommend this location only based on the convenience of the location and that's it. The truck need maintenance, there was no antifreeze in the truck when we picked it up and there was no gas in the truck either so once we picked the truck up we had to do both, but the location did reimburse us for the gas and the antifreeze but I would have preferred if those things where already in place

LATEESHA C. 
Rating:
2.0

The location is on a busy highway with nowhere to pull off. Not safe.

Shawn M. 
Rating:
4.0

The customer parking should be identified. I parked in front and off the main highway but I wasn't sure of the safety of my vehicle.

KENNEDY M. 
Rating:
1.0

There was nowhere to park a 26ft truck!

Raymond M. 
Rating:
1.0

The truck was infested with ants. I was getting bit while driving. The delivery guys at Macy's grabbed the black strap and ants covered his hands. My BRAND NEW LEATHER FURNITURE HAS ANTS ALL OVER IT. I CAN'T SPRAY IT WITH RAID. When I made my reservation it said GUARANTEED or I would get paid $50. The uhaul I reserved from was nice but didn't have a truck. They sent me to a location that added 28 miles to my trip. The first uhaul said the second could adjust the mileage. The second said he didn't know how. Also, because of the location of the second trip it added an hour to my trip. I reserved for 1:00 to make a 2:30 pickup reservation. I arrived on time to my uhaul. I didn't make it to my appointment until 3:30. This was a reschedule because the week before I missed my appointment because the uhaul systems were completely down and I had to wait over an hour for my RESERVED rental. I called customer service about both issues. The rep talked to me for awhile, said she was getting a manager to help. She was extremely nice and understanding. Somehow my call was picked up to start over with the rudest person ever. I don't typically need to use this type of service, but I just needed a QUICK furniture pickup. At this point I am totally disgusted with uhaul. I will not use it as an option in the future.

SABRENA P. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN V. 
Rating:
1.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Yakeisha H. 
Rating:
5.0

Customer did not leave a comment.

COURTLEY E. 
Rating:
4.0

The customer service was everything. He was very nice, super fast and got me in there and out to go take care of what I.needed to. He explained the drop off procedure and went out to the box to show me where to put the keys when dropping it off, how to park it and where. Thansk I appreciate you- I don't remember his name.

BONITA R. 
Rating:
5.0

Customer did not leave a comment.

Jorge D. 
Rating:
4.0

Mobile experience could be improved. I still had to go in the store to pay so it delayed pickup.

DELONTAE A. 
Rating:
5.0

Customer did not leave a comment.

THERESA G. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
2.0

Not where I signed up for pick-up. Inconvenient for me. Automated location. Forced to download app. Balogna.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

JAIME M. 
Rating:
5.0

Customer did not leave a comment.

TATYANA S. 
Rating:
5.0

NO COMMENTS. SERVICE WAS EXCELLENT.

JENNIFER H. 
Rating:
5.0

Roger and Barry were very helpful and even hooked up and unhooked trailer when I got back. Rate was reasonable, no problems at all. Will use again next time I need a trailer or truck.

WILLIAM C. 
Rating:
3.0

Customer did not leave a comment.

TERENCE T. 
Rating:
3.0

Customer did not leave a comment.

Chiquita A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
3.0

We did self-drop off due to our hectic move in situation. I could not get through to this office to verify any details after calling multiple times. I then spoke to a wonderful, kind agent after waiting for at least 20 annoying minutes. She gave me details for checking in. My husband and I watched the self drop off video several times. However when it came to the actual online process we could not get past the location services step for love or money!!!. As a last resort had to download Chrome and finally were able to complete the steps. This was after almost 2 hours sitting on the roadside at night missing dinner in the truck trying every trick in the book. This step is not clear, your system is not set up for those who do not have this on their phones. My husband is tech-savvy and we still struggled for a drop off that supposedly was to only take 15 minutes. After driving cross country, the stress of moving with an unfamiliar 26 foot truck plus an auto tow, being on the road without much sleep for 3 days, hassling with where to park at each hotel and then not being able to drop off without again struggling for 2 more hours was a night mare. I would never recommend your service to a soul. It was horrible! Some compensation is due to us to be clear. Isaiah Toran / Judi Argue 647-888-0473

Isaiah T. 
Rating:
1.0

I was told that the gas tank was on half of tank!! That was a lie and I didn't ride it none because I have covid!! But being charged $240 that not right.Its not even 20 miles used by me at all.

MONICA R. 
Rating:
5.0

Customer did not leave a comment.

ERNEST M. 
Rating:
1.0

It's convenient but the was barely any space to park the vehicle

Chinedu O. 
Rating:
3.0

The ONLINE rental and check in process OMG toooooooo much. It literally took me almost 45min to get through the completing same forms twice and the additional contact process, WOW. Glad my contacts were able to answer and respond to verify who I was. Guessing if they weren't available, I would have been without. In other words, and a small request, simplify the online pricess, Thanks

Rohn M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
2.0

Even though the clerk assisted us when he finally showed up, please have correct vehicle in location and be ready for use. Scheduled time was 10:00 AM, because everything was incorrect, vehicle was checked out until 10:53 AM. Also please place no smoking signs in vehicles. I was engulfed in cigarette smell the entire time of the rental.

Deidre P. 
Rating:
5.0

They came through I started out somewhere else and found out when I got there the gate was closed and I could not get the truck and online it said the business opened at 8:00 🕗 I called uhaul and a wonderful young lady gave me this location and I will use them as often as possible because they were on point when I needed them. I met my deadline of my mission. Thanks Uhaul at the Horizon Automotive Group location in College Park, Georgia

Lisa W. 
Rating:
2.0

They cheated me out of money. The truck was raggedy, it smelled like smoke, and it was bootleg.

TARA M. 
Rating:
4.0

Customer did not leave a comment.

KERRY R. 
Rating:
4.0

Maybe the hands off approach was due to Covid.

DOLLENE S. 
Rating:
5.0

I had a very bad morning dealing other uhaul but once they sent me here everything went well

Nilaja B. 
Rating:
5.0

great service

Kerry H. 
Rating:
5.0

Customer did not leave a comment.

Milton W. 
Rating:
3.0

Customer did not leave a comment.

NIA V. 
Rating:
5.0

Great costumer service

JACOREY H. 
Rating:
5.0

Great experience

Tasha M. 
Rating:
5.0

The customer service and response was top-notch!

DARRYL S. 
Rating:
1.0

i returned trailer on 25th not on 26th and inever requested some kind of coverage that im charged for($24). please advice and correct. Miljan Sutic 678.698.4628

MILJAN S. 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

Awesome experience, fast, easy and simple!!

Quinton N. 
Rating:
5.0

Customer did not leave a comment.

Nicole F. 
Rating:
1.0

The first thing the guy said was this the location U-Haul told us to bring it to ,car dolly. i said no this was the only one open near me.,Most of the equipment was parked outsida of the gate on the side of the road I had to find a spot where my truck and the car dolly would fit.I will never go to this location again.

JASON H. 
Rating:
5.0

Although I had to call customer service because the owner wasn't there at my scheduled pickup time he did arrive 5-10 minutes after I hung up. The area is a little sketchy if leaving your vehicle overnight...so don't! But the owner did go above and beyond by finding me a dolly for my move. He and the other guy were extremely nice and personable, they sanitized everything (pen, ID scan pad, truck, etc) and the truck drop off was easy and fast. I would definitely rent from here again!!

RONESHEIA I. 
Rating:
4.0

I requested a dolly but did not receive one. I didn't realize it until I returned it to the drop off location. I let them know I didn't receive the dolly then I was charged $7. Sent an email but no response.

Vanessa R. 
Rating:
2.0

It is dangerous returning those trucks at night especially when you are prompted to take pictures one thing after another.

ERICKA L. 
Rating:
4.0

I'm still waiting on my tefund.

Brandon U. 
Rating:
5.0

Customer did not leave a comment.

KWANYA G. 
Rating:
3.0

Parking isn't safe.

JACKIE R. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA M. 
Rating:
4.0

Customer did not leave a comment.

TARA L. 
Rating:
5.0

Very nice.

Filicia R. 
Rating:
5.0

You already doing a good job keep up the good work

KATHY T. 
Rating:
1.0

Not very Customer friendly!!!

wanda B. 
Rating:
1.0

Customer did not leave a comment.

Katerria A. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Personal service is EXCEPTIONAL! Very detailed and helpful.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

MARCIA H. 
Rating:
4.0

Customer did not leave a comment.

Reginald G. 
Rating:
5.0

Customer did not leave a comment.

Carmen M. 
Rating:
5.0

Customer did not leave a comment.

NIKESHIA F. 
Rating:
4.0

Customer did not leave a comment.

WILLIE J. 
Rating:
5.0

Customer did not leave a comment.

SAKEE H. 
Rating:
5.0

I love this lo location. The staff is Always friendly, respectful and knowledgeable. They will always work with you , never o or charge you like other companies do. There nothing you need to change at this location.

HARRIETTE J. 
Rating:
3.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

ART L. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY M. 
Rating:
5.0

Everything was perfect at this location

Glenda E. 
Rating:
2.0

We were charged for fuel when we made sure to fill the fuel back to the just above the 1/4 tank mark as it was when we picked the vehicle up. We have called but no one responded.

Marquita J. 
Rating:
5.0

I really enjoyed having a reservation there, before I got to the location. It saved me a enormous amount of time.

Sonya O. 
Rating:
5.0

Make a bigger parking lot please

Victor M. 
Rating:
1.0

The employee, insisted that I wear a mask. Or he would not rent me a truck, while he did not have on a mask. He was rude, and I would never go there again.

RANDALL M. 
Rating:
3.0

This location was not really convenient for me. There was no where for me to park my personal vehicle safely as it is very close to the four-lane highway. This is a business that sells cars and their lot was full. I had to park a little bit down the street, in a grassy area where I could safely get out of the vehicle. There were at least three others closer to me including a large Uhaul facility.. On-line check-in went smooth. Check-in at the location was good and the agent was friendly and helpful. I had requested a hand truck but none were available. I was offered an appliance hand truck but it would not have worked well for what I needed to do which was to load and unload boxes. There were ants in the truck. Likely because it was parked in a sandy area and we had a lot of rain recently. The inside was not really clean which may explain the ant infestation as well. I sprayed for ants with a multi insect aerosol and cleaned the cab as best as i could with what I had. There was still evidence of beverage spillage in the truck.

Eugene F. 
Rating:
2.0

I was overcharged for safe move which I didn't ask for and when we were in the store we went over all the charges and a safe move was not one that was on my receipt but ended up on my final bill.

Willie W. 
Rating:
5.0

Customer did not leave a comment.

Lamar S. 
Rating:
1.0

CHECK EQUIPMENT BEFORE ALLOWING CUSTOMERS TO RENT TO ENSURE THAT THEY WILL NOT HAVE THE SAME TERRIBLE EXPERIENCE

MELANDIE B. 
Rating:
5.0

professional and courteous. Very informant and help for.

Dawud S. 
Rating:
4.0

Keep doing a good job.

walter J. 
Rating:
5.0

Customer did not leave a comment.

ALLAN S. 
Rating:
3.0

The truck was old and no power steering.

Nadine B. 
Rating:
4.0

Customer did not leave a comment.

THIERNO B. 
Rating:
5.0

This owner is a rarity, he is knowledgeable and friendly. I will use this location from now on.

Gemia K. 
No reviews have been submitted for this location.

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