Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mark is a wonderful person! He is very thorough and answers all questions.
Katherine Bentley
Rating:
5.0
Customer did not leave a comment.
Andrea Palmer
Rating:
5.0
Nice facility. He was super nice and helpful
Matthew Soreide
Rating:
5.0
Very helpful. Nice facility.
Melissa Soreide
Rating:
4.0
Customer did not leave a comment.
John Gorton
Rating:
5.0
Customer did not leave a comment.
Katherine Bentley
Rating:
4.0
Friendly and helpful.
John Gorton
Rating:
3.0
Customer did not leave a comment.
Leila Johnson
Rating:
5.0
Mark is always a pleasure to work with. He is thorough, conscientious and efficient.
Susan Bellows
Rating:
5.0
Customer did not leave a comment.
Katherine Bentley
Rating:
5.0
Customer did not leave a comment.
Angel Vega
Rating:
5.0
Customer did not leave a comment.
Gary Dent
Rating:
5.0
Thorough with check-in, attentive and pleasant.
Gary Dent
Rating:
3.0
Customer did not leave a comment.
Gary Dent
Rating:
5.0
Customer did not leave a comment.
John Gunia
Rating:
5.0
Customer did not leave a comment.
Leon Guevara
Rating:
5.0
Customer did not leave a comment.
Stephen Vook
Rating:
5.0
Customer did not leave a comment.
Richard Hogan
Rating:
5.0
Good experience.
Richard Hogan
Rating:
5.0
Great customer service!
Robert Pare
Rating:
5.0
Customer did not leave a comment.
howard sturman
Rating:
5.0
Fast frendly and professional service, will recommend and use in the future.
Wilferd Kurtz
Rating:
2.0
This guy took his job way too seriously. I accidentally left the padlock keys at the location I was staying 2 miles away and told him I was so sorry and would run home and get them and he treated me like I must’ve left a dead body inside. He was argumentative when I told him my email didn’t specify a drop off time, just the day. Was not friendly. Welcome to a new town not off to a good start.
Veronica Laverty
Rating:
5.0
Mark runs a tight ship is always a pleasure to do business with.
Jason Sammons
Rating:
5.0
Excellent service
David Cairns
Rating:
5.0
Had a wonderful experience, the light connector on our car was dirtier then we realized and he went above and beyond to clean it up and get it working. Will definitely be coming back to this U-Haul location again!
Chava Berry
Rating:
5.0
Customer did not leave a comment.
Theodosia Britt
Rating:
5.0
Customer did not leave a comment.
Michael Coleman
Rating:
5.0
Customer did not leave a comment.
Jason roshau
Rating:
5.0
Customer did not leave a comment.
BILLIE KY III CHASE
Rating:
5.0
Customer did not leave a comment.
Irish Henderson
Rating:
5.0
Nothing. Nice pickup/drop-off location.
VERN TUSS
Rating:
3.0
Customer did not leave a comment.
rob ralls
Rating:
5.0
Customer did not leave a comment.
Grant Beagles
Rating:
3.0
sign out the correct truck to match contact🙄🙄🙄🙄
q Rowlison
Rating:
5.0
Customer did not leave a comment.
Samuel Giordanengo
Rating:
5.0
Excellent customer service .
MARIEDAILE WAITT
Rating:
3.0
Everything and Mr. Mark was great.
Corliss Plowman
Rating:
5.0
The owner is extremely courteous and so helpful!
Jenny Rice
Rating:
3.0
Customer did not leave a comment.
Jerry Smith
Rating:
5.0
Maintain the vehicle's, safety first.
Coral Miller
Rating:
5.0
Mark was very communicative and extremely helpful!
Janae Kearl
Rating:
1.0
FIX YOUR TRUCKS TO BE ROAD WORTHY. SPENT 5 HOURS ON THE SIDE OF THE INTERSTATE, THEN HAD TO RELOAD INTO ANOTHER BROKEN TRUCK. WHEN FUELING THE PUMPS DIDN'T SHUTOFF, FUEL WAS WASTED ON THE GROUND. INSPECT YOUR TRUCKS BEFORE RENTING THEM. People pay good money for YOUR UNSAFE TRUCKS. WHERE'S THE DOT? YOU RENT OUT UNSAFE TRUCKS!!
Brian MILLER
Rating:
5.0
Mark does a really good job at Horizon Uhaul.
He really knows his equipment too.
Jason Sammons
Rating:
5.0
Customer did not leave a comment.
Cindie Togni
Rating:
5.0
Went through all equipment, vehicle’s fluid levels, attention to detail..
RUSSELL CASE
Rating:
5.0
Have all the equipment promised and not to go 100 miles out of your way to get the rest of the equipment and no one there knowledgeable about how to safely used the equipment.
John Gunia
Rating:
5.0
Customer did not leave a comment.
Cindy Carter
Rating:
5.0
Not a thing !
Jim Preston
Rating:
5.0
Customer did not leave a comment.
Malachi Taylor
Rating:
4.0
Customer did not leave a comment.
Terri Stephens
Rating:
5.0
Customer did not leave a comment.
Jon CRISTA
Rating:
4.0
Customer did not leave a comment.
Shannette Lane
Rating:
5.0
Customer did not leave a comment.
Kristine Honeycutt
Rating:
2.0
Customer did not leave a comment.
Mitchell Jones
Rating:
5.0
Customer did not leave a comment.
Gary Ostermiller
Rating:
4.0
The gentleman who helped me was very thorough with printing a how to guide and walk around of the rental.
Bailey Hagner
Rating:
5.0
Customer did not leave a comment.
Arthur McCaffrey
Rating:
5.0
Very courteous and helpful,
Arthur McCaffrey
Rating:
4.0
Customer did not leave a comment.
Bob Lunde
Rating:
3.0
My u-haul leaked
Paige Ingram
Rating:
5.0
Customer did not leave a comment.
Sue Bellows
Rating:
5.0
Customer service was very helpful and very nice and I enjoyed talking to the gentleman that was there
KATHY VENN
Rating:
5.0
Customer did not leave a comment.
Luke Hager
Rating:
5.0
Customer did not leave a comment.
Reed Carlson
Rating:
1.0
Customer did not leave a comment.
Caleb Leach
Rating:
5.0
Customer did not leave a comment.
Bill Oftedal
Rating:
5.0
Customer did not leave a comment.
Wyatt Perry
Rating:
2.0
Speed up the process. Competent help.
Mike Whitney
Rating:
5.0
Customer did not leave a comment.
Randall Rauh
Rating:
5.0
At the office in Miles City Absolutely NOTHING !!!!
Patrick Petroff
Rating:
5.0
Mark is always great!
Laura Williams
Rating:
5.0
Customer did not leave a comment.
Jacalynn Parks
Rating:
5.0
Everything was perfect. Thank you!
Dustin Gillaspie
Rating:
5.0
Customer did not leave a comment.
Kathy Morse
Rating:
5.0
The gentleman was very helpful and friendly
PAULAA WOLFBLACK
Rating:
4.0
The employee was great and very knowledgeable. He hooked everything up for us a well. Just fantastic.
Ryan Brannon
Rating:
4.0
Customer did not leave a comment.
Anthony Stark
Rating:
5.0
Customer did not leave a comment.
Mary Lou Weyer
Rating:
4.0
Make sure battery connection are tight as well as checking oils & etc. Negative terminal came off after first stop good thing I have some knowledge of vehicles
Barry LONG
Rating:
5.0
Mark Zumpf provided me with outstanding customer service.
Dave Swogger
Rating:
5.0
Customer did not leave a comment.
Amanda McGinn
Rating:
5.0
Customer did not leave a comment.
Steve Zumpf
Rating:
5.0
Everything was top of the line service
RAYMOND LEE
Rating:
5.0
Customer did not leave a comment.
DEE ASHWORTH
Rating:
5.0
nothing. The U-Haul team went above and beyond to make sure that the equipment was clean and ready to go, and took extra time to walk me through how to check oil, add washer fluid, etc. and drive safely on the road.