Customer Reviews for Horseheads Rental Center LLC
(U-Haul Neighborhood Dealer)

120 reviews

210 Old Ithaca Rd   Horseheads, NY 14845

(607) 739-3194

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 739-3194

210 Old Ithaca Rd
Horseheads, NY 14845

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

donna G. 
Rating:
5.0

keep up the good work

Joshua S. 
Rating:
5.0

It was an excellent experience. Pick up using the lock box and return the same was very easy and enjoyable. Truck was in excellent condition and handled very well. My first time driving a U-Haul truck and it was very comforting knowing that I can rely on Uhaul for a positive experience

Lorraine W. 
Rating:
3.0

I asked for a furniture dolly and didn't not receive one and was charged for one

Courtney S. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
3.0

Customer did not leave a comment.

Destiny P. 
Rating:
5.0

Customer did not leave a comment.

SCOTTA C. 
Rating:
1.0

No one was on site. The website to check in crashed 8 times and would not allow me to return the trailer. The customer service hotline had a 30-minute wait. The return process was way too cumbersome and took too much of my personal time. I doubt I will use this service again.

James L. 
Rating:
5.0

The trailer was very squeaky all the time. On way home it developed a clackity-clack sound that I could not figure out what was causing it. Also, a tie down inside the trailer was broken.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

THOMASM G. 
Rating:
3.0

Customer did not leave a comment.

GERARDO L. 
Rating:
1.0

Store wasn't opened at 3:55. Spent 2 hours trying to straighten everything out. When I was able to get a hold of vehicle, my charges had jumped to $300 from $179 because they changed the return date. This was one of the worst experiences I've ever had.

John K. 
Rating:
4.0

Smelled like cigarette smoke inside the store. I was only in there for a minute though and the staff was super helpful and friendly in getting me disconnected.

William S. 
Rating:
5.0

There was a very pungent odor in the uhaul.

Tara C. 
Rating:
5.0

Was fast and easy. Simple. He helped me out alot and made the whole process go fast and went above and beyond. Best uhaul experience we had. Thank you for your help and time.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
4.0

Truck and a leak and tow ended up breaking

EMILY KATHRYN L. 
Rating:
5.0

Amazing dealership

frank M. 
Rating:
5.0

Customer did not leave a comment.

LUISF M. 
Rating:
5.0

They were very helpful.

Walter B. 
Rating:
3.0

There may not have been time to clean thoroughly, but the truck was very dirty. I also could have used a lesson on operating the cargo door, specifically locking it. The gentleman who waited on me was very nice and friendly.

Stephanie L. 
Rating:
3.0

We dropped off the truck while they were closed. All N/A.

AARONBRUCE ELLSW E. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

DANIELJOHN C. 
Rating:
3.0

The drop off process was easier than pick up

Dale L. 
Rating:
4.0

Customer did not leave a comment.

Dorothy S. 
Rating:
5.0

Customer did not leave a comment.

SHANDA W. 
Rating:
5.0

Great Uhaul location to do business with!

MICHAEL M. 
Rating:
3.0

Make sure you have all the equipment before the person starts their move. I was short moving pads. I was not about to return to the facility to get the rest. I had to use my own blankets to make up the shortage, then I was charged extra for the shortage.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

YOTAM E. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

kim M. 
Rating:
5.0

Customer did not leave a comment.

evelyn A. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Very friendly and efficient

Christopher M. 
Rating:
2.0

No personal contact even using distancing. When you do make contact over the phone, we were told they are closing and to just park the vehicle and pit key in Dropbox.

carol P. 
Rating:
3.0

Customer did not leave a comment.

Beverlyn C. 
Rating:
5.0

Customer did not leave a comment.

april S. 
Rating:
3.0

Customer did not leave a comment.

Cristopher P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Excellent customer service, fast and friendly. Will absolutely return!

evan E. 
Rating:
5.0

Customer did not leave a comment.

Jake I. 
Rating:
5.0

PERFECT!!!! My experience couldn't have been better! When I arrived, the van was running and ready! It was a brand new van with only 140 miles on it. The process was quick and easy and we were on our way. When we returned the vehicle, same thing... signed a paper and off we went. The price was fair and reasonable and I will use them again for our BIG move next month! Thank you Frank and Dave.

linda S. 
Rating:
4.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

They were quick to get me in and out very professional and kind. If your in a jam and gotta haul anything these are your guys .

Sam H. 
Rating:
5.0

The uhaul owner was very accommodating friendly and helpful. The wipers on the truck were noisy and I think needed replacing. The ride and comfort was awful. Like riding a bucking bronco.

Carol G. 
Rating:
5.0

nothing

daves M. 
Rating:
5.0

Excellent service. I didn't have a ball for my hitch and they installed one for me. Seriously, the nicest, most helpful people.

Carla B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The folks at the Horsehead U-Haul were top-notch. Can't say enough good things about them Thanks, John

john G. 
Rating:
5.0

Customer did not leave a comment.

rae ann K. 
Rating:
5.0

The pickup went smoothly with a few glitches with the online bit - this facility desperately needs an updated computer, but the friendly and helpful staff made it smooth.

Richard M. 
Rating:
5.0

The person at this location was excellent. He answered all questions and was super polite

jeffery K. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
2.0

Not everything that I ordered was available.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

ronald B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
4.0

Drop off was quick and easy

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

DAN L. 
Rating:
5.0

Customer did not leave a comment.

Terry Z. 
Rating:
2.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

My only idea not a complaint just idea. This location needs a lighted open sign above the door. The non lighted paper sign was blocked by a vehicle in the parking area and the first time I drove by the lights werent on and it looked closed from the road. If the sign was above the door you could see that they're open more easily. Otherwise the experience was seamless and excellent.

john L. 
Rating:
4.0

Customer did not leave a comment.

Bosun J. 
Rating:
5.0

Customer did not leave a comment.

Virginia L. 
Rating:
3.0

I have no received my bill ??? The tires were very bad and I got stuck on level grass. Cost extra hours to not be able to unload near the garage. I had to walk across the lawn with each load.

Hexum J. 
Rating:
5.0

Flawless pick up

Harry J. 
Rating:
5.0

Friendly customer service, quick pick up and drop off. Easy in and out parking lot. Van was in excellent shape.

Marni J. 
Rating:
5.0

We reserved a 26 foot which was not available. We drove 250 miles to pick up this truck so it would have been nice if someone would've called to say 26 was not available. We had to take a 20 foot and trailer which was very inconvenient!!

J Ray F. 
Rating:
5.0

Dave at the counter was extremely helpful and accommodating. I will be a repeat customer whenever I need to rent.

David T. 
Rating:
5.0

Customer did not leave a comment.

Willow B. 
Rating:
3.0

Customer did not leave a comment.

robert A. 
Rating:
4.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan Z. 
Rating:
5.0

Customer did not leave a comment.

Randle J. 
Rating:
3.0

The drivers side Schock or the drivers side ball joint seemed to be gone.Pretty loud going around a corner.Also pretty scary Should be looked at.

JOE S. 
Rating:
4.0

Initially scheduled online for an Ithaca, NY pickup, but was transferred to this place as the Ithaca, NY location supposedly could not get a 26' truck in time. Bit of a pain in the butt to drive 30 mins away when there is a u-haul location within 3 miles (and it is larger), but this location and the attendant were great. Efficient and courteous service.

Mathieu A. 
Rating:
5.0

Customer did not leave a comment.

Bonnie B. 
Rating:
5.0

have the correct truck size and time to pickup

David S. 
Rating:
5.0

Could have purchased a trailer for just a little more than the 820 dollars I spent on this rental! Absolutely to high when could have rented one and drove up with one for half the price! Ridiculous but friends on Facebook will here about the outrageous price gouching y'all do

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Antonio G. 
Rating:
4.0

Customer did not leave a comment.

albert P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great people great place to rent from!!!!

Charles S. 
Rating:
5.0

VERY Friendly and competent staff.

ARTHUR L. 
Rating:
4.0

Had difficulty logging in and so we didn't know if the truck was checked in because we dropped it off when the office was closed. We called the next day

Kathy S. 
Rating:
2.0

Simply Train your employees on how to use the computer to rent a customer a van

PATRICK W. 
Rating:
3.0

Customer did not leave a comment.

GABRIELLE M. 
Rating:
5.0

VERY HELPFUL ,EASY TO DO BUSINESS WITH.

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

kenneth M. 
Rating:
4.0

Was only there a few minutes to drop off. Very nice people and nice place. Easy to identify with signs and UHAUL equipment out front.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Girard H. 
Rating:
5.0

ALWAYS THERE TO HELP AND ANSWER ALL QUESTIONS. I WILL BE BACK TO DO MORE BUSINESS WITH THEM. THANKS,C.S.

chris S. 
Rating:
3.0

I had originally planned to get my U-Haul vehicle at a different site (Odessa) and was aware that perhaps the cargo van would not be available in which case U-Haul would notify me to use the Horseheads site. I never received any notification from U-Haul about the change until I arrived at Odessa.

ray M. 
Rating:
1.0

I reserved online and said no the the insurance yet the guy added it at the pick up location. Horrible customer service

Kayla E. 
Rating:
1.0

When the customer arrives, have the equipment there that he ordered, and received a confirmation number for. I was told by the associate at Horseheads U-Haul that he did not have the 15' truck which I ordered and had a confirmation number for. He further told me that his boss told him to lock the door and leave before I arrived! (Since they knew they didn't have the truck which I ordered.)

ROBERT C. 
Rating:
3.0

The showroom has a lot of go cart parts and not much UHaul merchandising - although I saw that there were a couple hand trucks and moving blankets available. The owner and worker were friendly and helpful.

Cena B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
No reviews have been submitted for this location.

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