Customer Reviews for Horseshoe Mountain Hardware Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Horseshoe Mountain Hardware Inc

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Dusty M. on

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Train your employees

Craig S. on

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Horseshoe Mountain was excellent. The truck was new and functioned great. There was no ramp on this truck and that was a major problem. Lifting furniture, washer, dryer etc without a ramp was almost impossible to load the truck. U-haul should put ramps on every truck. This was a very bad experience because there was no ramp.

dusty M. on

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The employees were nice but not very knowledgeable about the equipment and policies. And the trailer lights didn't work at all.

Jessica S. on

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The customer service was amazing and friendly. They were training a new person and they do a great job explaining everything.

Laura M. on

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An employee hitched up the trailer for me, which was very helpful because I don't have knowledge and expertise. When I stopped for gas I noticed that the chains were hanging low enough to touch the rode - to my mind, a dangerous situation. I have seen sparks from a hanging chain ignite a vehicle. There is a correct way of wrapping the chains around the tongue of the trailer to prevent the chain from striking the road. Please provide training for employees who will be hooking trailers to vehicles. Other than that, the equipment and service were great.

EDMOND G. on

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The employee had a difficult time getting your software to function properly. This experience happened with two different employees

TRENT R. on

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Terrible customer service very dishonest with customers very unprofessional and inexperienced I will never use this location for any rental need and will never use U-haul again

carl J. on

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Great service! Perhaps shortening the processing time would be helpful.

MIRIAM O. on

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They said they no longer have a service representative come out to check the equipment and the truck needed an oil change and almost 2 gallons of antifreeze! It would have also been nice to have more information on the truck because it was an older model with no cruise control and a 70 mph governor on it.

William M. on

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Katelyn P. on

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taylor H. on

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Tire was flat.

Wendy O. on

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Tyler N. on

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ABRAM H. on

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Jim W. on

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Beth J. on

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Gail G. on

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Steering was sloppy don't know if that was normal or not but it made driving difficult

Joel R. on

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When a customer reserves a truck and you say you will text them to confirm the reservation actually text them don't call them or email them they aren't expecting a call or email secondly have an hour or two window for customers to pick up reservations things don't always go as planned and you can't get to the location at a specific time thirdly when you screw up a customers reservation don't send them clear across the state to get a different truck give them the one they reserved or bring them one also learn to communicate and stop franchising it doesn't seem to work well for your company (uhaul) when the customer returns the truck at the location you told them to don't then tell them no now you have to return it elsewhere if you intend to continue franchising your franchisees need to be able to address and solve customer issues they are the face of your company and deal with customers directly

Willy R. on

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Great customer service!

Cristina C. on

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DANIEL S. on

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The gentleman at the counter helped me hook up my trailer and got things done quite quickly.

Jess B. on

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Russell M. on

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Was not swept out.

Corey R. on

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I would only recommend this location because for me it was very convenient as the closest proximity to my location that I was moving from. I waited at the rental desk for about 8-10 minutes before anyone showed up to help me. I had already made my reservation online and that was helpful or else the person helping me would have struggled through the rental process. As it was, I was out about half an hour from the time I got out of my vehicle until I made

George S. on

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WADE R. on

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clifford S. on

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Julie B. on

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Kyle S. on

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Amanda J. on

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I had to suggest the employee go look to see if the truck was there. He said he didn’t see it so it must have been rented again. I checked with 1800GoUhaul and received a return authorization number from them just to be safe. But about 5 minutes ago, my card got charged a random amount of 92.00. So I’ll be talking to someone again as soon as I’m done with this. For someone who doesn’t have a lot of cushion on their card, the extra, unnecessary almost $200 that you’ve compromised may lead to additional fees from my bank, which I’m sure you’ll refund promptly.