I'm 75 years old. Why should I have to download another ap just to drop off the truck? I only had the truck for a few hours dropping it off the same day as I picked it up. The location was closed on Sundays. The drop off is an unsecured spot behind a Dollar General. The key box was hard to find. We dropped it off on Sunday and called U-Haul to confirm that we dropped it off. They never contacted the drop off location. I never received an email that I dropped it off. So on Tuesday my wife and I decided to call Horseshoe 2 days after we dropped it off. They hadn't even checked the locked box to pick up the key or paperwork. They then told U-Haul that it was dropped offed on Tuesday at a later time-WRONG! U-Haul then tried to charge us a late fee-WRONG! I was fortunate to speak with a U-Haul customer service rep that knew the situation. "NEVER AGAIN!"
Dennis P
Horseshoe Mountain Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Pleasant, UT 84647
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Customer Reviews
- 4.0 Average Customer Rating
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Fast and easy service
Justina CEasy drop off. Great location and the employee was very knowledgeable and helpful.
JOSEPH CThe key drop-off box is not easy to find
GORDON MThis location is very friendly and helpful
KELLY P