Nothing all was excellent.Steve G.
Customer Reviews for Horseshoe Mountain Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged more then what I was quoted. They made a mistake and charged me double. I am going to reach out to the company about this since it is ridiculous and a scamIvan K.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.Jesse C.
I used the app to drop off. They are closed on Sunday.Sam O.
Customer did not leave a comment.SHARI A.
Customer did not leave a comment.Cindy H.
Customer did not leave a comment.KEN M.
Customer did not leave a comment.don S.
Customer did not leave a comment.JOSEPH H.
Customer did not leave a comment.Michael O.
Everyone was nice and helpfulSean W.
We had an incredible experience with them. They were more than accommodating; they stayed open for us giving us time to get there. They were compassionate to our situation and made things work for us. Over all an amazing experience.Tamara K.
Customer did not leave a comment.KARL R.
The trailer had a tire that was missing a bug chunk that we has to wait to have replaced. The photos we received of the trailer to compare condition was when it was brand new. The trailer was in poor condition and really worn. When we returned it the tongue jack quit working. Had to get the bottle jack out of the truck to get it off the ball. Then it collapsed and about smashed my sons foot. Over all i will not rent from Uhaul again.Michael J.
Customer did not leave a comment.Merrilee W.
The folks at Horseshoe Mountain were very courteous and helpful. It was a great experience thank you!Craig S.
I stood in line FOREVER waiting for an employee. Both when I was picking up and dropping off. Need more employees at the desk.LINDSEY O.
Customer did not leave a comment.MONT S.
Customer did not leave a comment.Amy M.
Customer did not leave a comment.BRYAN J.
Customer did not leave a comment.Joseph S.
I declined extra insurance online. Didnt realize they added it on at pickup. So was charged an additional $30 I didn't plan on.BEN S.
Stop texting me because you have the wrong number and I never rented a uhaulMELISSAH R.
Customer did not leave a comment.Isela L.
Customer did not leave a comment.Kerry L.
Customer did not leave a comment.WELBY S.
Customer did not leave a comment.Theresa R.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.MICHAELA C.
Customer did not leave a comment.BRYAN J.
Customer did not leave a comment.Patrick B.
Great serviceRichard P.
Customer did not leave a comment.JOHN L.
Great experienceRichard P.
Customer did not leave a comment.Sandra B.
Customer did not leave a comment.Monica H.
Customer did not leave a comment.Ronald H W.
Customer did not leave a comment.tina R.
Not much. U-Haul equipment rentals are located within a well stocked hardware store in a small town. Only a couple of clerks are knowledgeable about U_Haul rental processes, rates, etc. The items I rented were what I needed & were worth the wait.RALPH W.
Customer did not leave a comment.Neil C.
Customer did not leave a comment.CAMI D.
Customer did not leave a comment.Janette N.
Customer did not leave a comment.SHIRLEY P.
Helpful and friendly staff. Easy process from start to finish. The equipment was in excellent condition. Thanks for a great experience.James J.
Great helpken B.
Customer did not leave a comment.Tyler R.
Very personal and attentive care! Thanks!LISA S.
It was a life saver. Thsnk you!Troy S.
Customer did not leave a comment.Reagan T.
IAN who works there was very polite and helpful!!!Gina B.
Customer did not leave a comment.Natalie A.
We have rented a trailer twice and each time the service was excellent, and friendly.Austin H.
Trailer was parked in mud, inside needed sweeping before being used. Safety chains were new but ridiculous long. I will price other rental companies or find a private trailer next time. The cost for quality of trailer rented was expensive.SCOTT L.
Customer did not leave a comment.Scott B.
online it said they had things in stock that they did not actually have. I had to settle for something i did not want.chad P.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.Rex M.
It was a great experience.Tamra A.
Customer did not leave a comment.BILLIE M.
Customer did not leave a comment.jamee W.
Train your employeesDusty M.
Horseshoe Mountain was excellent. The truck was new and functioned great. There was no ramp on this truck and that was a major problem. Lifting furniture, washer, dryer etc without a ramp was almost impossible to load the truck. U-haul should put ramps on every truck. This was a very bad experience because there was no ramp.Craig S.
The employees were nice but not very knowledgeable about the equipment and policies. And the trailer lights didn't work at all.dusty M.
The customer service was amazing and friendly. They were training a new person and they do a great job explaining everything.Jessica S.
An employee hitched up the trailer for me, which was very helpful because I don't have knowledge and expertise. When I stopped for gas I noticed that the chains were hanging low enough to touch the rode - to my mind, a dangerous situation. I have seen sparks from a hanging chain ignite a vehicle. There is a correct way of wrapping the chains around the tongue of the trailer to prevent the chain from striking the road. Please provide training for employees who will be hooking trailers to vehicles. Other than that, the equipment and service were great.Laura M.
The employee had a difficult time getting your software to function properly. This experience happened with two different employeesEDMOND G.
Terrible customer service very dishonest with customers very unprofessional and inexperienced I will never use this location for any rental need and will never use U-haul againTRENT R.
Great service! Perhaps shortening the processing time would be helpful.carl J.
They said they no longer have a service representative come out to check the equipment and the truck needed an oil change and almost 2 gallons of antifreeze! It would have also been nice to have more information on the truck because it was an older model with no cruise control and a 70 mph governor on it.MIRIAM O.
Customer did not leave a comment.William M.
Customer did not leave a comment.Katelyn P.
Tire was flat.taylor H.
Customer did not leave a comment.Wendy O.
Customer did not leave a comment.Tyler N.
Customer did not leave a comment.ABRAM H.
Customer did not leave a comment.Jim W.
Customer did not leave a comment.Beth J.
Steering was sloppy don't know if that was normal or not but it made driving difficultGail G.
When a customer reserves a truck and you say you will text them to confirm the reservation actually text them don't call them or email them they aren't expecting a call or email secondly have an hour or two window for customers to pick up reservations things don't always go as planned and you can't get to the location at a specific time thirdly when you screw up a customers reservation don't send them clear across the state to get a different truck give them the one they reserved or bring them one also learn to communicate and stop franchising it doesn't seem to work well for your company (uhaul) when the customer returns the truck at the location you told them to don't then tell them no now you have to return it elsewhere if you intend to continue franchising your franchisees need to be able to address and solve customer issues they are the face of your company and deal with customers directlyJoel R.
Great customer service!Willy R.
Customer did not leave a comment.Cristina C.
The gentleman at the counter helped me hook up my trailer and got things done quite quickly.DANIEL S.
Customer did not leave a comment.Jess B.
Was not swept out.Russell M.
I would only recommend this location because for me it was very convenient as the closest proximity to my location that I was moving from. I waited at the rental desk for about 8-10 minutes before anyone showed up to help me. I had already made my reservation online and that was helpful or else the person helping me would have struggled through the rental process. As it was, I was out about half an hour from the time I got out of my vehicle until I madeCorey R.
Customer did not leave a comment.George S.
Customer did not leave a comment.WADE R.
Customer did not leave a comment.clifford S.
Customer did not leave a comment.Julie B.
Customer did not leave a comment.Kyle S.
I had to suggest the employee go look to see if the truck was there. He said he didn't see it so it must have been rented again. I checked with 1800GoUhaul and received a return authorization number from them just to be safe. But about 5 minutes ago, my card got charged a random amount of 92.00. So I'll be talking to someone again as soon as I'm done with this. For someone who doesn't have a lot of cushion on their card, the extra, unnecessary almost $200 that you've compromised may lead to additional fees from my bank, which I'm sure you'll refund promptly.Amanda J.
Service slow, tire lowkay V.
Customer did not leave a comment.Luara M.
Their computer system could use an upgrade.Craig B.
Customer did not leave a comment.Michael L.
Friendly employees and helped me connect the trailer to my truck.Alan G.
Customer did not leave a comment.Christine B.
Customer did not leave a comment.Norene B.