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DAROL L
Customer Reviews for Horseshoe Mountain Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional staff, friendly
ERIC TDon’t over charge me and give me back my 300$
Garn SGreat experience!
THOMAS AExcellent Service!!
Trish WPersonnel were not helpful because they had all gone home after hours..... Maybe the surgery could have a not applicable option for some items. Since they didn't apply for self service return.
SHANE HThe guys that helped me at horseshoe hardware we’re awesome and took care of all of my niece definitely would rent from them again.
Brianna TVery happy with the rental and return!
LINDA MThe only thing that I would change is the ramp is steep so it could be longer for the bigger trucks
richard rThe folks in Mount Pleasant are great!
Susan SI've always received excellent service at Horseshoe Mountain Hardware in Mt. Pleasant, UT. Today was no exception. Eric is the Best.
Bryan JEverything was great.
legrand bGreat job!
cheryl cThis site was very customer oriented helpful and curious.
JEFFERY SCall the customer the day before instead of sending an email.
Celeste CAgain, a wonderful experience with turning the trailer in. thank you so much.
Mark AThis location is fantastic! They always treat you with respect and I’m very helpful with connections and anything else you might need. It sure would be great if U-Haul would make their trailers weigh less, make them tall enough for an adult to stand up in them without hunching over, and make one was rentals more affordable (especially within the same state or county.
Randy HLoved the store so cute really going to like this town
Raynie HThey had issues accessing the site - they didn’t have the car dolly I wanted (I am requesting the $50 for not getting equipment). I was able to use an auto transport but I have not received my receipt yet (by email)… they could not print it out for me.
Jeffery MWhat a great place to have U-Haul. Excellent customer care. See less transaction. Quick, easy, and efficient!
Joshua BBe able to bring trucks or trailers to the location if we reserve ahead.
Dale PNothing all was excellent.
Steve GI was charged more then what I was quoted. They made a mistake and charged me double. I am going to reach out to the company about this since it is ridiculous and a scam
Ivan KI used the app to drop off. They are closed on Sunday.
Sam OEveryone was nice and helpful
Sean WWe had an incredible experience with them. They were more than accommodating; they stayed open for us giving us time to get there. They were compassionate to our situation and made things work for us. Over all an amazing experience.
Tamara KThe trailer had a tire that was missing a bug chunk that we has to wait to have replaced. The photos we received of the trailer to compare condition was when it was brand new. The trailer was in poor condition and really worn. When we returned it the tongue jack quit working. Had to get the bottle jack out of the truck to get it off the ball. Then it collapsed and about smashed my sons foot. Over all i will not rent from Uhaul again.
Michael JThe folks at Horseshoe Mountain were very courteous and helpful. It was a great experience thank you!
Craig SI stood in line FOREVER waiting for an employee. Both when I was picking up and dropping off. Need more employees at the desk.
LINDSEY OI declined extra insurance online. Didnt realize they added it on at pickup. So was charged an additional $30 I didn't plan on.
BEN SStop texting me because you have the wrong number and I never rented a uhaul
MELISSAH RGreat service
Richard PGreat experience
Richard PNot much. U-Haul equipment rentals are located within a well stocked hardware store in a small town. Only a couple of clerks are knowledgeable about U_Haul rental processes, rates, etc. The items I rented were what I needed & were worth the wait.
RALPH WN/A
john HHelpful and friendly staff. Easy process from start to finish. The equipment was in excellent condition. Thanks for a great experience.
James JGreat help
ken bVery personal and attentive care! Thanks!
LISA SIt was a life saver. Thsnk you!
Troy SIAN who works there was very polite and helpful!!!
Gina BWe have rented a trailer twice and each time the service was excellent, and friendly.
Austin HTrailer was parked in mud, inside needed sweeping before being used. Safety chains were new but ridiculous long. I will price other rental companies or find a private trailer next time. The cost for quality of trailer rented was expensive.
SCOTT Lonline it said they had things in stock that they did not actually have. I had to settle for something i did not want.
chad pIt was a great experience.
Tamra ATrain your employees
Dusty MHorseshoe Mountain was excellent. The truck was new and functioned great. There was no ramp on this truck and that was a major problem. Lifting furniture, washer, dryer etc without a ramp was almost impossible to load the truck. U-haul should put ramps on every truck. This was a very bad experience because there was no ramp.
Craig S