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HALEY P
Customer Reviews for Hottub Tonys South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I picked this drop off based on location and expectation that they would be open for in person drop off. They were closed and I had to do remote return. The website should have correct hours of operations.
Eric BThe U-Haul app said the gas tank was 1/4 full, but when I turned on the engine the alert said 13 miles until empty! The closest gas station was 12 miles away and I barely made it to get fuel. It was also frustrating since I was switched to a further pickup location and had to drive an extra 40 minutes. But then had to stop for gas while the moving helpers were waiting for me. The trucks were very tightly parked, making it difficult to squeeze out. I can’t rate this location because it was closed by 2pm. I also would have preferred to pick up in Batavia like I requested
DANIEL RUHaul Pick up had no issues. Truck was in good condition and ran like a champ.
Tamara MSimplify the check in and out process took about 15-20 mins each time.
David BThey charged me for 8 gallons of gas when I left the odometer a little bit under where it was originally at. I was expecting to get charged for fuel but not 8 gallons.
Diane NThis location is no longer called Hot Tub Tony's, so it made it a little confusing confirming I was in the right place. Adding to the confusion, the pictures and information provided for key and truck pick up was for a different Hot Tub Tony's location. I was able to get everything but the lack of consistent information made this a frustrating pick up. I also had a ridiculously awful time using uhaul.com/share, e.g. retaking pictures for identification several times before they committed and also the lack of any info having prepared documents for approving the rental. All of this pushed my total pick up time a half hour passed my scheduled pick up time. That's time I could've spent moving.
Zachary TThe lock box for the location was fine, but the lock for our order has seized due to the rain we think. We needed to buy lubricant so we could turn the mechanism. If the box was in a more protected location it wouldn’t have been an issue. The truck was at half tank when we picked it up and the passenger headlight was out. The last two things may have slipped by because the truck was picked up on a closed day. The vehicle was clean and acceptable other than the first two points to note.
Caitlin BOwner or staff member went out of their way to help me back out of wrong location, pick-up and drop off went smooth. Just be aware there are two hot tub tony addresses, be sure to get the right address.
Matthew CHot tub Tony’s is best uhaul experience I have had! Thank you
DENNIS WQuick response and great experience with Matt and Ryan. Reasonable pricing! Thank you!
Theresa CMy drop off location changed and it was further away from the original - Uhaul ended up charging me extra for mileage because of the extra distance. I do not think this is right - an unfair expense do to Uhauls drop off change.
William MEquipment was located in one place where there was no one available to help me, luckily I knew something about the business to know where their other office was located so I could go there and actually get assistance. Profoundly confusing.
Matt BThe sign in process did not work at all. Sent login to random phone number not associated to me. Had to call customer service and took a long time for them to help
Matthew CBe honest and accurate when you confirm
Greg GJam Auto in Elgin needs new locks. It took me longer to get the truck and return it than it did to move. The uhaul app sucks when there is no internet connection. Sorry I did not have the latest Apple I-phone or the latest samsung. you guys should have wi-fi internet connections at the lock boxes so your remote staff could see what's really going on.
Gloria PApp did not work properly and when I first called for help, UHaul main number was closed.
Nancy MThey were helpful explaining everything and showing where the keys were located. I would use this location again in the near future, Thank you!
Yitzhak PStore could be marked with a sign. Good experience picking up and dropping off.
Marshal NYou could improve your online department! Uhaul’s online not this location!
Anthony PDealing with Matt is always easy and pleasant when going to Hot Tub Tony's for my UHaul needs - I'll never go anywhere else!
Sandra LWell maintained. Great staff!
Kristen EI didn’t get the equipment I ordered
JOSE CTony was so nice to us! We had a wonderful experience. Picking up the vehicle was a breeze and the truck was so clean and easy to drive. Everything went very smoothly for our move! I would highly recommend Tony’s Uhaul again!!!
Kelly HVery easy transaction. Highly recommend!
Daniel BSuper easy process, and great customer service grime Tony's Hot Tubs.
Nicholas LThe truck on two occasions had intermittent dash gauge failure. They just stopped working. Dangerous because I did not know my speed.
Irvin B1 tire was flat and had to be replaced after loading. Another tire had a mail in it.
Peggy LPlace was close to our son's house. Not much inventory and no personall
Robert LGreat service.
Jerry AI was NOT haply with the uhaul perso. Who called the day before, telling me my uhaul pickup place was changed and time was 12, as I said 12 noon, he said yes (very unhappy about that but oh well) not paying attention to the text, said pickup was 12 AM, didn't notice till 11:30 as I was on my way to pick it up. The guys at the place said he isn't sure why I was told that, and there were 2 other pickups for 3 and 4 am that morning... that set our time line off ALOT.
Aubree SHad no lights on the trailer what's so ever
alexander mI had to wait almost 30 minutes for "verification". It's a long time to waste on a moving day. Couldn't reach customer service on phone because of long wait. The pickup process should be much quicker.
Mohammad RAwesome
Matthew DVery fast and friendly service
Jeff RThe tires on the truck I had were bald and the left outside tire was almost flat… Very dangerous for winter. The cabin was not cleaned very well
Gina MThe mobile app would not allow me to return the truck, and when I tried to call the wait time was more than 30 minutes.
James HTony was great to work with, very accommodating and personable. Thanks!
Marissa ZI would like to give this location a positive rating as Matt was initially very responsive and helpful. My reason for the poor rating was that I was charged for items that I did not request in my initial order. They were already on the truck, and I was charged, despite not requesting them. I was also overcharged for gas. I drove 13 miles, put in 2 gallons of gas and was still charged a fairly significant gas charge. When I called to request a credit on these items, I was told they would look into it, however, there was no resolution. I would recommend another location for your U-Haul needs.
Robert EI have no issue with the pickup location operator. He did his job well. But I do have issues with the reservation process. It was one of the most painful customer service experiences I ever have had. I needed to call multiple people to make this happen. And all too often I was directed to the horrible 630-405-7455 number and its very long wait times. U-Haul needs to work on making the reservation process more seamless.
david kGreat customer wclean location
Eric MHaving the key box on location was very convenient since there was no one in the local office when we arrived.
Carl HDrop off location was difficult to find, even with GPS. No signage at all and trucks parked in back of building.
Sarah AI agreed to use the mobile app for pickup but my pickup location was changed but not changed in my online reservation so mobile pickup was not working. Then when I called the 800 number for assistance the on-hold wait time was 35 mins. Sitting in a deserted warehouse parking lot 45 mins from my apt and no one around to ask a question. Go back and listen to my 1/2 hour panicked phone call to the Hanover Park location, trying to pick up a truck at the same time my movers were on their way to my apartment.
Mary MSame day fulfillment. Give Tony's a call.
Anthony BI would have liked to have been told that this location had no personnel and was simply a drop-off. Knowing that would have lessened the time to figure out this place really was a place to drop off the truck.
Anna HAll good
Jerry GThe pick up place was a rmote whare house and nobdy was around to help with problems and they did not answer there pnone. The real problem that i had was using U-haul's app for picking up the truck and returning the truck. the app didn't work very well at all. i will not be doing that again. it was a big waste of time for me. Thank you Rene'
Rene' GUhaul moved my reservation from the one in st charles to this one because this one was open on Sundays and even though I selected to pick up the truck via mobile, someone would be there in case there were problems. We completed the online check out process and it would not accept the alternate contact and we tried four people. By the fourth it accepted it, but then it did not give us the combination to get the keys. So we started a chat and they said we’d have to call. The wait time when calling was 60 minutes!! We finally got the keys an hour later and the truck was on empty….they didn’t even have any gas for us!! We had to let all the people who came to help us move and inconvenience them. I’ll never use uhaul again after this experience.
Nick L