UHaul Pick up had no issues. Truck was in good condition and ran like a champ.
Tamara M
Hottub Tonys South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elburn, IL 60119
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Customer Reviews
- 4.0 Average Customer Rating
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Simplify the check in and out process took about 15-20 mins each time.
David BThey charged me for 8 gallons of gas when I left the odometer a little bit under where it was originally at. I was expecting to get charged for fuel but not 8 gallons.
Diane NThis location is no longer called Hot Tub Tony's, so it made it a little confusing confirming I was in the right place. Adding to the confusion, the pictures and information provided for key and truck pick up was for a different Hot Tub Tony's location. I was able to get everything but the lack of consistent information made this a frustrating pick up. I also had a ridiculously awful time using uhaul.com/share, e.g. retaking pictures for identification several times before they committed and also the lack of any info having prepared documents for approving the rental. All of this pushed my total pick up time a half hour passed my scheduled pick up time. That's time I could've spent moving.
Zachary TThe lock box for the location was fine, but the lock for our order has seized due to the rain we think. We needed to buy lubricant so we could turn the mechanism. If the box was in a more protected location it wouldn’t have been an issue. The truck was at half tank when we picked it up and the passenger headlight was out. The last two things may have slipped by because the truck was picked up on a closed day. The vehicle was clean and acceptable other than the first two points to note.
Caitlin B