Customer Reviews for Howard Johnson
(U-Haul Neighborhood Dealer)

24 reviews

686 Princess St   Kingston, ON K7L1E7

(613) 417-0324

Location Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(613) 417-0324

686 Princess St
Kingston, ON K7L1E7

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I ordered two trolleys, and nothing appeal on the van which disappointed me.

Tianze W. 
Rating:
3.0

The van was delivered to me with an air leak in the right rear tire. I was advised of this by the rental agent, so all good with him. I am disappointed in U Haul to knowingly rent a vehicle, and especially one like a cargo van, with a faulty tire.

Rick S. 
Rating:
1.0

the 24/7 process was very smooth. I enjoyed it thoroughly. However, once I got into the vehicle, it was very very dirty. Not just a little dusty from previous move, but rather absolutely disgusting. Not to mention that the van reeked so bad, I couldn't stay in it with the windows closed. When I went into the store to report the dirty van, the employee suddenly got super angry and started swearing about UHaul BS, got a broom, and told me to "give me the f**** keys". I can go long about this. I just wanted to say that this was not a pleasant experience at all. My friends told me that U-Haul is usually much much cleaner than this. So, I'm going to try another store next time. Never this one. When I com

Abdulrazzak F. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
2.0

The truck was not clean. There were only 6 pads available, instead of the 12 requested and confirmed. The furniture pads were damp. The sign out process took a long time. The return process took unreasonably long - there should be a key dropoff as in other locations.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

ADAMAHMAD H. 
Rating:
3.0

The van smelled like dog (or horse?) and 5he passenger seat was covered in dog hair. We had to drive with not windows open (gag). The checkin checkout mobile process was painfully long.

Joseph C. 
Rating:
3.0

at least there was customer parking available at this spot, unlike 2459 Princess St. Kingston Ontario. their refusal to let me park my small Honda on their spacious lot added almost $50 to my rental cost. next time Budget, Penske, Ryder or anyone else.

William M. 
Rating:
3.0

We rented a trolley and blankets and they were not provided.

Isabelle F. 
Rating:
5.0

I have never used Uhaul before. The whole process of ordering and checking out was quite easy and quick.

melanie B. 
Rating:
5.0

Customer did not leave a comment.

ODED H. 
Rating:
5.0

Customer did not leave a comment.

Emmanuelle L. 
Rating:
4.0

Gentlemen working the counter was very friendly and approachable when I had problems accessing the key.

Cindy V. 
Rating:
1.0

Was screamed at to “get the fuck out” of the office when requesting policy and communication clarity. Cargo van was left with dirty covid masks and empty water bottles

Muriel B. 
Rating:
1.0

$80 for one hour and it was the smallest truck!

Adam H. 
Rating:
5.0

I was particulrly impressed with the staff upon check in and check out. Both were relaxed and easy to relate to :)

Dannielle K. 
Rating:
1.0

This UHaul location overcharged me by more than 100% (they kept my deposit) and despite three phone calls and two visits to the store, I still have not received a refund. If I could give them a zero rating, I would. Do yourself a favour and go to one of the other Kinston locations

Gregory S. 
Rating:
3.0

I ordered a dolly and they don't have any at that location. Would have liked to know that ahead of time so I could have gotten a dolly somewhere else. My move was a lot harder without it.

Valerie F. 
Rating:
2.0

see comments. will be needing a reduction due to missing items

Allen O. 
Rating:
5.0

Had used on line pick up but when we returned the truck the person working at that location was able to do all that for me. Excellent service as I am not great at doing things on line.

Susan N. 
Rating:
1.0

I think that you should change cashier.

Amir G. 
Rating:
4.0

Customer did not leave a comment.

Mellany T. 
Rating:
2.0

You need to communicate with your partner companies, in this case it was Howard Johnsons. The poor guy on the desk there was given little instruction for that part of his duties because U-haul gave them little to go by. He tried very hard to please. The website was unclear and I doubt that if we had to pick up the vehicle after hours that the process would have been smooth.

Pamela W. 
Rating:
4.0

I used this service yesterday and the service was flawed right from the beginning when the mobile self service did not work properly and did not give the required code needed to open the lock where the Uhaul key was kept. Finally the attendant had to come out and give us the key himself. The Uhaul equipment was clean and worked very well . I returned the Uhaul 4 hours later and was surprised to learn that I was charged double. The attendant was surprised also about the charges but could not fix the problem. After waiting almost an hour, I finally left with the attendant promising that they will fix the problem . I felt totally helpless on the whole because they had my credit card details and simply charged me double. However they have promised to fix the problem and will credit me in the next few days .

Taiwo O. 
No reviews have been submitted for this location.

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