Customer Reviews for Howards Hardware Hank

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Howards Hardware Hank

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Debra P.
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People were very friendly. Everything was fine!

Scott W.
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It would be helpful to make sure someone dropping off after-hours can easily park their equipment. We dropped a trailer off after-hours. The only clear parking location for the trailer required us to maneuver into a narrow area and then manually push the trailer into the spot to avoid blocking the driveway.

law S.
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The employee even stayed late for me so I could return the unit that day. Such a nice/friendly crew!

Janet Y.
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Nothing. Courtney was great to work with!!

CINDY B.
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Everything was very easy

Mark W.
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The woman who waited on me did not ask if I wanted the 15.00 insurance. After I paid for it and looked at the paper I had seen this I was not very happy to say the least.

Duane M.
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Put a jack on the tongue of the trailer.

Aissar P.
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El servicio fue bueno pero en el co trato decía que era un dólar por milla pero me cobraron $55.00 dólares de más cuando se dio $100 cuando la unidad decía $19.99 por el alquiler me sentí un poco raro pero en lo demás no me quejó

JOSE V.
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Customer did not leave a comment.

Alfonso C.
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Brandon S.
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this location was great and helpful with all my concerns.

Devin H.
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Tom R.
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Todd W.
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GUY A.
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Teresa B.
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sheba W.
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Have trucks ready when they are supposed to be ready to go. Have correct billing, I was charged for equipment I didn't even use. In addition I didn't receive the $50 credit I was told I would for having to wait over 2 hours longer for my truck.

GREGORY N.
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Creating an account online was difficult and not an easy customer friendly site. Would rather just do it in person.

Zachary C.
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ANGELICA M.
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Kris H.
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David M.
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Jeff V.
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Andrew K.
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Truck had very poor wheel alignment, which made it difficult to drive.

Garry F.
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All was good good customer service.

Murele W.
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Karen R.
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Robert M.
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Your online reservation system is junk, too many times my reservation was was somehow moved to a location that would've caused me to drive further for drop off. I had to upgrade from 15' to 20' and leave in the middle of my shift to ensure I had a truck to move with. I am extremely disappointed with this situation. The location (Arcadia, WI) agent was courteous, and they were awesome. The only problem was the online reservation system. Fix it. The point of reservations is making sure the customer has what they are reserving for the equipment, date and time requested. Not allowing the customer to believe their set to go, and find that they are without all that.

Juan V.
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Ramp was really bad horrible just to short we almost enedup at the hospital really close other than that is exelent thanks

Randy T.
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Customer did not leave a comment.

Justin A.
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Everything went great. Very small and minor detail. I did all the pre registration and online check in, it wasn't as quick as I had thought it would be. I was asked a few questions that were already answered on my check in, so what's the point of checking in? Everything else was great. The drop off was perfect.

Thomas S.
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Drove in and they looked at the truck and I was out in 10 minutes. Well prepared, gave receipt and said thanks for using U Haul. The location in Arcadia, WI was excellent, it was exactly where I needed it to be. The place could not have done a better job. I will come and use them again.

Daryl K.
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Russell L.
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Roy K.
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Randy T.
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Seth H.
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James B.
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Very helpful Thank You!

NANCY U.
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The team at the Arcadia location was awesome. Steff was terrific with a very positive attitude.

Lynnette B.
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Brandon S.
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Dan F.
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They did not have a dolly or blankets available. Truck had only 3/8 tank which resulted in us having to stop for gas 3 times, once when we picked it up, twice during the move.

Ed O.
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I had to return the rental back to the same location and the whole point of renting a uhaul truck is that you can drop it at the destination . That's a deal breaker for me for any future business with uhaul .

David B.
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Customer did not leave a comment.

DALE L.
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Diana J.
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I was upset to find the tank at 1/4 full. Do you realize how hard it is for a person not knowing the tank size and on a budget to fill it back to that level?! So it went half full and I couldn't get reimbursed and insurance was put on wasn't that suppose to be my decision?

Renelle L.
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I would never recommend uhaul to anyone due to the location didn't have it, had to get another at an even further location, was told I would be credited 2 days and 75 miles for it, paid full price upon pick up, was told I would be credited upon drop off, then was charged for 2 mores days and the miles again. Do not recommend.

TODD M.
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Robert S.
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Roy K.
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ORVILLE G.
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Hector E.
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Daniel B.
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Vadym S.
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Carol H.
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Renee W.
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Seth H.
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Sue O.
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Very unhappy that I was charge $60 for gas considering that when I picked this up it was below a quarter of a tank

Don J.
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Glorivee O.
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Keisha C.
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David L.
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Gary O.
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The price charged was more than I was lead to expect during the internet rental process. You folks have an unreasonable cost to use going forward.

DANIEL M.
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linda S.
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Nothing I can think of. Very good customer service at both sites.

LESLIE B.
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JAMIE K.
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Larry S.
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Mackenzie H.
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diana N.
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The person at the store was not familiar with printing a u haul contract. Took about an hour as she had to start over as she made mistakes. The person that usually takes care of the u haul desk either doesn't work Saturdays or doesn't come in until after 10am. We drove 4.5 hours from Racine,Wis. to Arcadia,Wis. arrived at 8:30am and expected faster service as we had to drive to Hixton,Wis. load up the truck and drive back to Racine. It would have been closer to my cabin had there been a u haul place in Black River Falls,Wis. or Hixton,Wis. Not very many choices.

Robert R.
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Customer did not leave a comment.

KYLE E.
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Tyler S.
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KATHY G.
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Read the above!

tod B.
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DAVE D.
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Get your shit together

gaylord S.
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JACK D.
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Make sure the trailer I ordered is available and that all the lights on the trailer work. Also the wheels didn't have enough air in them. Very upset

Sara M. P.
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Sue O.
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BRIAN S.
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Was rude had difficulties with pickup and drop off locations..felt disrespected.. won't use this service again

PATRICIA U.
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nothing all bases were covered no way the transaction could have been handled any better

KYLE S.
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Customer did not leave a comment.

DINA K.
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KARL B.
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It was a great place to pick up the trailer. They were very helpful and the place was great.

TAMMY H.
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Fred K.
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ROBERT H.
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Everything was nice. I would recommend this location and Uhaul to my family and friends. Thank you!!!

TARA K.
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there is no clearly marked directions for leaving the equipment after hours...had to drive around the building to locate where to drop off the truck & keys.

STEVE H.
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Customer did not leave a comment.

BRUCE S.
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SHERRY W.
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RYAN S.
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Despite our overall experience with Uhaul this rental location and its owner bent over backwards to accommodate us and help us. I was very pleased and thankful for a kind person in such a stressful situation.

ERIK N.
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It was a hassle to drive an hour for my pick-up when there were multiple UHAUL stores in La Crosse without available trailers.

MICHAEL G.
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Rahn H.
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Great people to work with, highly recommended.

ROGER D.
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PHILIP T.
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I had to drive 43 miles out of my way to pick up my truck. It was bigger than what I wanted which in turn cost me more $ in gas beyond the additional gas it took to return to where I needed the truck. They did not have the appliance dolly which meant an additional trip to yet another uhaul center to pick one up. The woman who originally waited on me here said and I quote "I don't know why the hell I am doing this I have no idea what I am doing". Fortunately someone who did know showed up about 15 minutes later.

JIM S.
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Train people on how to do a transaction. It took over a half hour to write up the contract. Then the trailer they gave me had a flat tire. Of course they didn't know that because no one came out to help hook it up. Good thing it had 3 good tires so I could get it fixed on my way. Overall, not a good experience.

Jennifer W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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