Customer Reviews for Howards Hardware Hank

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Howards Hardware Hank

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Andrew K. on

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Truck had very poor wheel alignment, which made it difficult to drive.

Garry F. on

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All was good good customer service.

Murele W. on

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Karen R. on

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Robert M. on

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Your online reservation system is junk, too many times my reservation was was somehow moved to a location that would've caused me to drive further for drop off. I had to upgrade from 15' to 20' and leave in the middle of my shift to ensure I had a truck to move with. I am extremely disappointed with this situation. The location (Arcadia, WI) agent was courteous, and they were awesome. The only problem was the online reservation system. Fix it. The point of reservations is making sure the customer has what they are reserving for the equipment, date and time requested. Not allowing the customer to believe their set to go, and find that they are without all that.

Juan V. on

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Ramp was really bad horrible just to short we almost enedup at the hospital really close other than that is exelent thanks

Randy T. on

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Justin A. on

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Everything went great. Very small and minor detail. I did all the pre registration and online check in, it wasn't as quick as I had thought it would be. I was asked a few questions that were already answered on my check in, so what's the point of checking in? Everything else was great. The drop off was perfect.

Thomas S. on

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Drove in and they looked at the truck and I was out in 10 minutes. Well prepared, gave receipt and said thanks for using U Haul. The location in Arcadia, WI was excellent, it was exactly where I needed it to be. The place could not have done a better job. I will come and use them again.

Daryl K. on

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Russell L. on

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Roy K. on

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Randy T. on

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Seth H. on

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James B. on

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Very helpful Thank You!

NANCY U. on

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The team at the Arcadia location was awesome. Steff was terrific with a very positive attitude.

Lynnette B. on

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Brandon S. on

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Dan F. on

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They did not have a dolly or blankets available. Truck had only 3/8 tank which resulted in us having to stop for gas 3 times, once when we picked it up, twice during the move.

Ed O. on

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I had to return the rental back to the same location and the whole point of renting a uhaul truck is that you can drop it at the destination . That’s a deal breaker for me for any future business with uhaul .

David B. on

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DALE L. on

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Diana J. on

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I was upset to find the tank at 1/4 full. Do you realize how hard it is for a person not knowing the tank size and on a budget to fill it back to that level?! So it went half full and I couldn't get reimbursed and insurance was put on wasn't that suppose to be my decision?

Renelle L. on

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I would never recommend uhaul to anyone due to the location didn’t have it, had to get another at an even further location, was told I would be credited 2 days and 75 miles for it, paid full price upon pick up, was told I would be credited upon drop off, then was charged for 2 mores days and the miles again. Do not recommend.

TODD M. on

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Robert S. on

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Roy K. on

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ORVILLE G. on

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Hector E. on

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Daniel B. on

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Vadym S. on

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