Customer Reviews for Howards Hardware Hank
(U-Haul Neighborhood Dealer)

160 reviews

379 S Dettloff Dr   Arcadia, WI 54612
(Hwy 93 & 95)

(608) 323-2191

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(608) 323-2191

379 S Dettloff Dr
Arcadia, WI 54612
(Hwy 93 & 95)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All good

Servais P. 
Rating:
4.0

The app did not find my order, so i could not check in the Vehicle.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
3.0

Nothing. Won't use Uhaul again.

STEVEN H. 
Rating:
4.0

We had to drive to Arcadia Wisconsin from South Minneapolis 140 miles one way to pick up our 20 foot truck. Two lane highway most of the way, it took us over five hours round trip. No 20 foot, 26 foot or 15 foot truck anywhere under 100 miles away... We missed the movers we had scheduled for the day, fortunately we were able to reschedule for the next day. Uhaul gave us nothing for the cost of driving our vehicle 280 miles no credit for the cost of gas driving the truck 140 to our location. They didn't charge us for the extra miles... they said they would give us a free day use of the truck.. Not a good experience.

jay W. 
Rating:
4.0

I didn't get any furniture pads that were part of my order. I am trying to pursue a refund or credit for those.

Anthony L. 
Rating:
5.0

Very friendly and accommodating staff.

Colm F. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Customer did not leave a comment.

Amber G. 
Rating:
5.0

Excellent customer service and instructions

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Bradley E. 
Rating:
5.0

I was given excellent emergeny service by this location after an employee did not SHOW UP to service customers at the "Shop-Ko" location in Winona, MN. At least 6 parties were waiting at 9:00 am Saturday, June 26, for trucks or trailers. THIS IS INEXCUSIBLE!! i REQUEST SOME COMPENSATION FOR MY TIME AND MILEAGE.

Cheryl M. 
Rating:
4.0

It was suppose to be mobile and I had to go inside and get someone to get the keys.

Joe G. 
Rating:
2.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK K. 
Rating:
4.0

Customer did not leave a comment.

Byron F. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

To be fair the gal that helped me didn't have a lot of experience with over with U-Haul but she was very patient and put a lot of effort in so I definitely would recommend her it just seem like information wasn't that great.

allen F. 
Rating:
5.0

No improvements needed. We were in a bind and needed the vehicle quickly. By the time I got to the store it was pulled around in front, full of fuel and all I needed to do was the paperwork, which he took care of quickly. I am very appreciative of the great service!

Bonnie J. 
Rating:
5.0

Very helpful

Seth H. 
Rating:
5.0

Na

Robert O. 
Rating:
5.0

People were very friendly. Everything was fine!

Debra P. 
Rating:
3.0

It would be helpful to make sure someone dropping off after-hours can easily park their equipment. We dropped a trailer off after-hours. The only clear parking location for the trailer required us to maneuver into a narrow area and then manually push the trailer into the spot to avoid blocking the driveway.

Scott W. 
Rating:
5.0

The employee even stayed late for me so I could return the unit that day. Such a nice/friendly crew!

law S. 
Rating:
5.0

Nothing. Courtney was great to work with!!

Janet Y. 
Rating:
5.0

Everything was very easy

CINDY B. 
Rating:
5.0

The woman who waited on me did not ask if I wanted the 15.00 insurance. After I paid for it and looked at the paper I had seen this I was not very happy to say the least.

Mark W. 
Rating:
3.0

Put a jack on the tongue of the trailer.

Duane M. 
Rating:
5.0

El servicio fue bueno pero en el co trato decía que era un dólar por milla pero me cobraron $55.00 dólares de más cuando se dio $100 cuando la unidad decía $19.99 por el alquiler me sentí un poco raro pero en lo demás no me quejó

Aissar P. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Alfonso C. 
Rating:
5.0

this location was great and helpful with all my concerns.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Devin H. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

GUY A. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
2.0

Have trucks ready when they are supposed to be ready to go. Have correct billing, I was charged for equipment I didn't even use. In addition I didn't receive the $50 credit I was told I would for having to wait over 2 hours longer for my truck.

sheba W. 
Rating:
3.0

Creating an account online was difficult and not an easy customer friendly site. Would rather just do it in person.

GREGORY N. 
Rating:
5.0

Customer did not leave a comment.

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA M. 
Rating:
5.0

Customer did not leave a comment.

Kris H. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Jeff V. 
Rating:
3.0

Truck had very poor wheel alignment, which made it difficult to drive.

Andrew K. 
Rating:
5.0

All was good good customer service.

Garry F. 
Rating:
5.0

Customer did not leave a comment.

Murele W. 
Rating:
4.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Your online reservation system is junk, too many times my reservation was was somehow moved to a location that would've caused me to drive further for drop off. I had to upgrade from 15' to 20' and leave in the middle of my shift to ensure I had a truck to move with. I am extremely disappointed with this situation. The location (Arcadia, WI) agent was courteous, and they were awesome. The only problem was the online reservation system. Fix it. The point of reservations is making sure the customer has what they are reserving for the equipment, date and time requested. Not allowing the customer to believe their set to go, and find that they are without all that.

Robert M. 
Rating:
5.0

Ramp was really bad horrible just to short we almost enedup at the hospital really close other than that is exelent thanks

Juan V. 
Rating:
5.0

Customer did not leave a comment.

Randy T. 
Rating:
4.0

Everything went great. Very small and minor detail. I did all the pre registration and online check in, it wasn't as quick as I had thought it would be. I was asked a few questions that were already answered on my check in, so what's the point of checking in? Everything else was great. The drop off was perfect.

Justin A. 
Rating:
5.0

Drove in and they looked at the truck and I was out in 10 minutes. Well prepared, gave receipt and said thanks for using U Haul. The location in Arcadia, WI was excellent, it was exactly where I needed it to be. The place could not have done a better job. I will come and use them again.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Daryl K. 
Rating:
5.0

Customer did not leave a comment.

Russell L. 
Rating:
5.0

Customer did not leave a comment.

Roy K. 
Rating:
5.0

Customer did not leave a comment.

Randy T. 
Rating:
5.0

Customer did not leave a comment.

Seth H. 
Rating:
5.0

Very helpful Thank You!

James B. 
Rating:
5.0

The team at the Arcadia location was awesome. Steff was terrific with a very positive attitude.

NANCY U. 
Rating:
5.0

Customer did not leave a comment.

Lynnette B. 
Rating:
4.0

Customer did not leave a comment.

Brandon S. 
Rating:
2.0

They did not have a dolly or blankets available. Truck had only 3/8 tank which resulted in us having to stop for gas 3 times, once when we picked it up, twice during the move.

Dan F. 
Rating:
1.0

I had to return the rental back to the same location and the whole point of renting a uhaul truck is that you can drop it at the destination . That's a deal breaker for me for any future business with uhaul .

Ed O. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

DALE L. 
Rating:
4.0

I was upset to find the tank at 1/4 full. Do you realize how hard it is for a person not knowing the tank size and on a budget to fill it back to that level?! So it went half full and I couldn't get reimbursed and insurance was put on wasn't that suppose to be my decision?

Diana J. 
Rating:
1.0

I would never recommend uhaul to anyone due to the location didn't have it, had to get another at an even further location, was told I would be credited 2 days and 75 miles for it, paid full price upon pick up, was told I would be credited upon drop off, then was charged for 2 mores days and the miles again. Do not recommend.

Renelle L. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Roy K. 
Rating:
3.0

Customer did not leave a comment.

ORVILLE G. 
Rating:
5.0

Customer did not leave a comment.

Hector E. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Vadym S. 
Rating:
4.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Renee W. 
Rating:
5.0

Customer did not leave a comment.

Seth H. 
Rating:
5.0

Very unhappy that I was charge $60 for gas considering that when I picked this up it was below a quarter of a tank

Sue O. 
Rating:
5.0

Customer did not leave a comment.

Don J. 
Rating:
3.0

Customer did not leave a comment.

Glorivee O. 
Rating:
4.0

Customer did not leave a comment.

Keisha C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

The price charged was more than I was lead to expect during the internet rental process. You folks have an unreasonable cost to use going forward.

Gary O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Nothing I can think of. Very good customer service at both sites.

linda S. 
Rating:
5.0

Customer did not leave a comment.

LESLIE B. 
Rating:
1.0

Customer did not leave a comment.

JAMIE K. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

Customer did not leave a comment.

Mackenzie H. 
Rating:
2.0

The person at the store was not familiar with printing a u haul contract. Took about an hour as she had to start over as she made mistakes. The person that usually takes care of the u haul desk either doesn't work Saturdays or doesn't come in until after 10am. We drove 4.5 hours from Racine,Wis. to Arcadia,Wis. arrived at 8:30am and expected faster service as we had to drive to Hixton,Wis. load up the truck and drive back to Racine. It would have been closer to my cabin had there been a u haul place in Black River Falls,Wis. or Hixton,Wis. Not very many choices.

diana N. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

KYLE E. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
1.0

Read the above!

KATHY G. 
Rating:
5.0

Customer did not leave a comment.

tod B. 
Rating:
1.0

Get your shit together

DAVE D. 
Rating:
3.0

Customer did not leave a comment.

gaylord S. 
No reviews have been submitted for this location.

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