Pam and Binx provided great service!
Qiyang L
Customer Reviews for Howell Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up was easy and overall a great experience. Pam and Binx were such a delight. Would absolutely recommend this U-Haul pick up location
Annie CPam was super helpful. Even recommended food places. Binx is super cute. Stop in for the Kitty!
Robert GGreat customer service. Went above and beyond!!!
kendra wPam and Binx are great to work with and be around
JAXSON BI had an excellent experience with Pam! She was very friendly and knowledgeable.
christine SNothing at all. Pam made the process very easy and fast. Vince is also a lovely addition!
Mary AI highly recommend this U-Haul location. The employee came out to greet me as soon as I pulled in. She was very friendly and knowledgeable. The whole check in process was quick and easy.
Jacqueline MKind of a beat up old truck, driver side door would not close properly due to a previous accident with an obviously poor repair job.
SCOTT PBinx and Pam were very helpful! Even with a reservation mix up, Pam helped me out for over an hour to get my U-Haul and even helped me adjust my mirrors before driving away. Definitely above and beyond customer service.
Natalie PI put the key i. The drop box not the numbered box before i seen the messave
Stanley LThe person I dealt with did not honor what U-Haul told me. They said I could pick the truck up early. And that they would only charge me for the 24 hours that I was going to use the truck. The woman I dealt with here was harsh pretty rude. She did help me overall but basically yelled at me because I was 2 hours early for my pickup. I could not help what time I got there as I am a over-the-road truck driver. I will never be using U-Haul again in that area.
Daryl D