Customer Reviews for Huguenot Robious Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was quoted a much lower rate when booking and charged a much higher price when picking up. Blatant case of out and out lying by Uhaul.

Rating:

5.0

The service was amazing. Thank you so much!!!!

Rating:

5.0

very friendly and efficient operation

Rating:

5.0

The manager was very courteous and responsive in getting me a truck.

Rating:

2.0

On my reservation that I did online, I declined the SafeRide coverage (it was just a local move of a few items). But when the manager at the shop confirmed everything before payment, he added that coverage back on without my knowledge. I noticed this when returning the truck that evening. I disputed this with UHaul to no avail. It was only $15, but I had already declined it and shouldn't have to pay for it.

Rating:

5.0

Need to update driver wiper blade. Recommend offering a seat cushion for transit vans! The staff was excellent and went over several options to insure I had the right equipment for my task. Very pleasant experience.

Rating:

3.0

The original reservation was a one way from Harrisonburg, Va to N. Chesterfield. We could not confirm a truck at the Harrisonburg location, so we called in and asked to pick it up in Charlottesville. We were told "verbally" on the phone that we would have extra miles added to the rental to get from Charlottesville to Harrisonburg our original starting point. When we checked the truck in on Saturday afternoon through the app we were charged $61.61 for extra miles which makes a total "great experience" into a FAIL. No one likes to be lied to on the phone. The charge still shows "pending status",.. so I hope someone is honest enough to do the right thing and cancel it. We turned the truck in the same day we rented it. so I am sure we opened up that truck to another rental sooner than it would have been under normal circumstances. Please email when you decide how this will be handled. Thanks,

Rating:

5.0

Excellent service

Rating:

5.0

Always a great experience!

Rating:

5.0

Everything was great and the staff was friendly and helpful!

Rating:

5.0

Great interaction quick response and awesome customer service

Rating:

5.0

Nothing. Very smooth.

Rating:

5.0

The manager and staff are exceptionally great and the reason I enjoy using them over other options.

Rating:

1.0

Charged me extra even i have kept the miles per the terms and also the gas on correct level

Rating:

5.0

Mike was welcoming and very helpful. Great experience all around>

Rating:

5.0

Thank you for helping me line out the 26 footer for my move a day early. Made all the difference in the world.

Rating:

5.0

Everything was great. You’re employees were very friendly and helpful

Rating:

5.0

Mike was very helpful and courteous. Made sure I had the rental option that worked best for me. Thanks!

Rating:

5.0

The only problem is that it was a busy weekend so they didn’t have any Dollie’s. I was able to do fine without one. Everything else was great.

Rating:

5.0

Excellent service Clean truck. Great location

Rating:

5.0

Fantastic customer service and overall experience. I will continue to use and recommend to others. Thank you!

Rating:

5.0

They were very nice and helpful and we couldn’t be happier about this location. Great people and customer service.

Rating:

5.0

Mike is an excellent uhaul dealer. Customer friendly and knowledegable.

Rating:

5.0

Every thing was great

Rating:

5.0

I had a great experience, so I can't think of anything to improve service for the next customer.

Rating:

5.0

I would suggesting having a walk around the truck with the attendant prior to leaving. The amount of time it takes to upload and look at previous damage and making sure your not missing anything cuts into your rental time.

Rating:

4.0

The location I used was very easy to use and pickup and return the truck.

Rating:

5.0

The Gentleman who rented me the truck was wonderful . The truck was very clean and ran great however it did have an engine light on and another light i wasn’t sure what it meant but i had no issues. so that was a little scary to see at first . I mainly just thought it should be mentioned so you’re aware but it was closed when i returned the truck .

Rating:

5.0

2nd time I have used this specific location. Easy, clean, dosnt smell like cigarettes. Highly recommend

Rating:

5.0

Excellent customer service from Lori lei and Millie both assisting above and beyond

Rating:

5.0

Honestly, everything was above par

Rating:

5.0

Excellent experience!

Rating:

5.0

This location is great! The people were so nice and helpful!! I’m not sure the last time I’ve dealt with people that they were this nice ! It made moving our son, renting the U-Haul a great experience! 10/10

Rating:

1.0

Charged me $18 for gas when the gauge was clearly more than when I picked it up.

Rating:

5.0

The property manager was awesome. He was so friendly and actually made renting a truck fun. It’s always a good experience. This location is my first preference. The girls are always so helpful and thorough and friendly as well. I appreciate this team and recommend them to any customer. Thank you for always doing such a great job.

Rating:

5.0

Whole rental process was very easy. No complaints at all.

Rating:

5.0

Always a great experience at Robious Huguenot. The vehicles are always ready and clean. But just as important, the service by the personnel is top notch especially the employee that helped me on this Saturday. She was so helpful, informative, and pleasant. I only come here when I need a rental.

Rating:

2.0

I have rented several times from the U-Haul Newington location in Northern Virginia and never had a problem. This time, renting from a local franchise on Robious Road in Richmond, VA, I was told at pickup that the Regional U-Haul manager was requiring $15 accident insurance for pickup truck and cargo van rentals, which almost doubled the base-rate for the rental ($19.95 to $34.95). Questioning the last-minute mandatory charge, I was told I could go rent elsewhere by, presumably, the owner's young daughter who proceeded to tell me that this was "a locally owned, family business" and that they could rent to whomever they wanted. Getting the "Regional U-Haul manager" on the phone--or maybe it was the girl's mother or older sister--resolved the issue amicably without paying for the accident insurance, but I will think long and hard before renting from this franchise again. Oh, and the morale of the story is this: when presented with last-minute additional charges, stand your ground and refuse to be ripped off by the disrespectful, spoiled, rude, and arrogant offspring of a small business owner who obviously needs to spend less time running the family business and more time correctly raising their kids.

Rating:

5.0

Always a great rental experience!

Rating:

4.0

Our rental went great, thanks for the help on the 24/7 line getting checked in and picking up.

Rating:

1.0

Have a better attitude when dealing with customers, meaning don’t be an asshole!

Rating:

5.0

The guys were wonderful!

Rating:

5.0

Everything was so easy and made move in day a breeze! Thank you!

Rating:

5.0

The manager, Michael was very pleasant, knowledgeable of his products and made sure the process for picking up the truck was easy..

Rating:

5.0

Nothing needs to be changed my customer service rep at the location where I pick up the truck Leo Lia , Make sure my transaction went smoothly, When I picked up the truck and when I dropped it off

Rating:

5.0

Mike and his team provided top notch service. It was a very stressful day/ move and his calm and professional demeanor made my day that much better. I have used other locations and I would go out of my way to use this one again and recommend it to anyone who needs a Uhaul .

Rating:

3.0

The U-Haul app needs upgrades. It crashes/closes repeatedly when trying to upload pictures/comments or just move from screen to screen.

Rating:

1.0

Educate Mike on Customer Service

Rating:

5.0

The lady at the desk was very friendly and answered all my questions. She was very helpful

Rating:

1.0

Been a customer of this U-Haul site as a renter of space for over 15 years I arrived 1520 minutes an hour late and already re-rented the truck Remely bad that they did this indicate they call me three times. My phone was not with me. This is a very, very poor operation.

Rating:

5.0

My experience was awesome. Millie and Mike figured the best rate. The check in and check out was pretty fast. I would use them again and again. Thanks!

Rating:

4.0

Very easy and effiecient pick-up. No hastle and very quick.

Rating:

1.0

This place is a joke.

Rating:

2.0

I was not sent or charged the updated version of my rental thus was charged more than I was supposed to be charged.

Rating:

1.0

Terrible customer service when picking up the truck and when returning the truck. I was treated very rudely, and the manager was extremely aggressive. I was afraid to be stuck behind a locked gate with him in a dark driveway where we could not be seen by cars going by. Avoid this location at all costs for your truck rental.

Rating:

3.0

Personnel were not there. It was closed.

Rating:

5.0

The staff was top notch! They provide the best overall customer service that I have ever experienced when renting a U-Haul.

Rating:

5.0

What in the world is an “environmental” fee? And where does the “rental tax” go? The county? The state? I’m guessing the owner’s pocket. These junk fees tacked on at the end are total bs. Added together, they are almost as much as the rental fee. It is really false advertising and a shitty thing to do to your customers.

Rating:

5.0

Easy process to rent, friendly check in, convenient location. What more could you ask for. Great job and thank you.

Rating:

3.0

Actually, no office available. Truck left. Keys deposited in lockbox. But Mike was great by phone.