Customer Reviews for Huguenot Robious Mini Storage
(U-Haul Neighborhood Dealer)

251 reviews

11480 Robious Rd   Richmond, VA 23235

(804) 482-7060

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 11/25/2021: Closed
  • 11/26/2021: 12:00 pm - 5:30 pm

Services at this Location:

Contact Us

(804) 482-7060

11480 Robious Rd
Richmond, VA 23235

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 11/25/2021: Closed
  • 11/26/2021: 12:00 pm - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great Job

JANEC T. 
Rating:
5.0

Customer did not leave a comment.

Wilma L. 
Rating:
5.0

The van was clean and the office attendant was very helpful and nice.

KELSY J. 
Rating:
5.0

There wasn't much room for improvement on this experience. The check in process was smooth and quick, the person I worked with was very polite and helpful. Vehicle worked perfectly for my needs, and the return process was very simple. Very happy with the experience overall.

Neil H. 
Rating:
5.0

The service rendered thru Huguenot-Robious Storage leasing out the U-Haul truck was a delightful experience. I would use them again!!

JANICE LEWIS S. 
Rating:
4.0

Customer did not leave a comment.

Luana H. 
Rating:
5.0

Customer service top notch!

VICKIELYNN S. 
Rating:
5.0

Nothing

ROBERTBENJAMIN J. 
Rating:
5.0

Customer did not leave a comment.

DONALDROBERT R. 
Rating:
5.0

Very friendly transaction. Highly recommend!

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Staff was fantastic and friendly. Highly recommend.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Wilma L. 
Rating:
5.0

Customer did not leave a comment.

FELIXANTONIO P. 
Rating:
5.0

Well Satisfied

joi W. 
Rating:
5.0

Customer did not leave a comment.

THOMASCRIBBINS H. 
Rating:
5.0

Customer did not leave a comment.

Dawn L. 
Rating:
5.0

Vehicle needed an alignment. But overall service was awesome contrary to my expectations based on what I read online...

OYERINOLAAYINDE O. 
Rating:
5.0

Customer did not leave a comment.

DAWAYVONBRONSHIA C. 
Rating:
5.0

The staff was very friendly and everything was in order and explained clearly when I picked up the truck.

STEPHENANTHONY J. 
Rating:
4.0

I was pleased with the service and the van, however the cost was so much more than I had planned. I doubt I will ever use Uhaul again. One little trip to Va. Beach and back, van returned same day cost me just over 170 dollars. never again

michael G. 
Rating:
5.0

Customer did not leave a comment.

Barbara I. 
Rating:
5.0

Customer did not leave a comment.

Laverne J. 
Rating:
5.0

Very clean and efficient

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

THOMASMATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

Suzanne B. 
Rating:
3.0

Get smoother running trucks with better gas mileage better yet buy diesel

James P. 
Rating:
5.0

Manny was very helpful.

JAY P. 
Rating:
5.0

Make the app easier to use to pick up the vehicle.

Gary A. 
Rating:
5.0

Customer did not leave a comment.

HECTOR F. 
Rating:
4.0

Customer did not leave a comment.

Darnysha N. 
Rating:
5.0

Clearly renting a UHaul through Hugeonot Robious Mini Storage was particularly convenient and the service from the managers could only be described as EXCELLENT!

Ruth G. 
Rating:
1.0

Area too small and difficult to get truck out safely and timely

Julie P. 
Rating:
5.0

Excellent customer service and super convenient location!

JAMIE J. 
Rating:
5.0

Need more parking spaces.

Jared L. 
Rating:
5.0

Bev was great!

marsha R. 
Rating:
5.0

Best, most efficient & helpful Uhaul I've ever worked with. Have used numerous times always seamless.

Ingrid B. 
Rating:
5.0

Wonderful customer service!!

Charles D. 
Rating:
5.0

I have used this u-haul store several times. Great great great customer service.

Linda S. 
Rating:
5.0

I was satisfied.

TERESALYNN C. 
Rating:
3.0

I wasted my time doing the online check in and uploading my drivers license front and back only to have the location take my drivers license AND make a photo copy of it. Also, she took the key from the lock box and handed it to me. So much for no contact. The text I received to verify the equipment had no photos of the van so I took my own on the off chance there was a problem.

Rhonda W. 
Rating:
5.0

Customer did not leave a comment.

KELLYJ O. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Tina F. 
Rating:
5.0

Nothing

Mark V. 
Rating:
5.0

The mileage was not accurate when I went out .

Todd C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Quick and easy.

Gary K. 
Rating:
2.0

I've rented trucks on several occasions the last few years and this time was the worst. 1. The reservation was made at one location but UHaul called to tell me I had to pickup in a different location. 2. The pickup location called me at 5:00 the day before pickup to tell me he did not have enough blankets. I then had to have someone else pickup blankets from a different location. 3 when I picked up the truck the location manager removed the charges for the blankets and told me they could be added to my contract at the blanket pickup location. When my friend picked them up he was told the blanket rental charges had to be paid at that location (not added to the contract as previously stated) 4. The truck rental manager also stated that if I returned the truck after office hours I simply needed to park it on site. I asked about the online return and was told I didn't have to do that and we would take care of it. 5. My charges the next day included an after hours service fee as well as a $5 equipment rental fee ( even though nothing but the truck was rented from him). I called and discussed the erroneous charges and they were removed with an apology that they shouldn't have been included. Many errors and time wasted of my day to have errors corrected both before and after use of the truck.

SUSANNE C. 
Rating:
5.0

Customer did not leave a comment.

george B. 
Rating:
5.0

Customer did not leave a comment.

Mann B. 
Rating:
3.0

The outside of the vehicle was very dirty. Had trouble seeing the side mirrors when the sun was shining. Also there was a low tire pressure warning that should have been addressed before pickup.

mark S. 
Rating:
5.0

Excellent as always, customer service and convenience.

Jon W. 
Rating:
5.0

The experience was great. The representative was highly professional and courteous. The van was new and easy to drive.

MICHAELS G. 
Rating:
5.0

Customer did not leave a comment.

Vickie S. 
Rating:
5.0

Very friendly and pointed out all of the features that might be needed while moving. Great experience.

William B. 
Rating:
5.0

Customer did not leave a comment.

BENJAMINAARON K. 
Rating:
4.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Excellent experience all around with the folks at Huguenot Mini Storage & U-Haul. Found the vehicle I needed on their website, booked it online, and less than 5 minutes after arriving I was driving my rental off their lot. Will definitely do business here in the future.

David M. 
Rating:
5.0

Customer did not leave a comment.

Sherry S. 
Rating:
5.0

manny was awesome

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

DAVIDEARL N. 
Rating:
5.0

Quick, efficient, friendly, brand new truck. Couldn't ask for a better experience!

Dennis S. 
Rating:
5.0

Excellent customer service

Helen L. 
Rating:
4.0

Customer did not leave a comment.

Scott Z. 
Rating:
5.0

Great customer service

Luther D. 
Rating:
5.0

Customer did not leave a comment.

kEITH M. 
Rating:
5.0

The office was locked when I returned the van and I would suggest posting a sign stating "be back in ** minutes" or something to that effect. I did not have to wait long but it would have been helpful.

Nancy B. 
Rating:
5.0

The. check iin/out process was efficient. The rental van was new and clean. Will definitely use them again. Thanks.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH H. 
Rating:
4.0

Customer did not leave a comment.

HELEN W. 
Rating:
5.0

Customer did not leave a comment.

Dorothy B. 
Rating:
2.0

We reserved the truck for pick up at 12:00, so we showed up at 11:50 and it was not ready until 12:50. The truck was returned via self-return and the incorrect gas level was reported. Thus, we were charged an incorrect gas fee.

Jason O. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Very courteous. Good customer service,

Lewis K. 
Rating:
4.0

If you say we need to use the app make sure it works properly. Waiting out in the hot sun to pick up truck for over 20 minutes was not fun.

Walt Y. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Beverly and Manny went out of their way to assist with a van and then truck. Please ... give them a Raise!

Lore D. 
Rating:
3.0

When going through the order online I specifically marked no safe move insurance and when I got the bill emailed to me, there was an additional $14 for insurance. Not happy about that. Also, there is a ridiculous amount of up-selling on the website for online truck rental. So, if I spend the time to mark “no thanks” on all of the online prompts, I expect my bill to be right.

dylan H. 
Rating:
5.0

Never a problem. Very friendly staff..

Mario H. 
Rating:
4.0

Sheena in the office was wonderful! She was helpful and very friendly.

patricia B. 
Rating:
5.0

Great experience, will use this rental location again!

Michael G. 
Rating:
5.0

Truly great customer service

RENEE A. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
5.0

Great service!

Erin W. 
Rating:
5.0

I was very happy with the service. The vehicle was clean and operated well. Beverly was conscience and did a great job for me. Bob Cochran

bob C. 
Rating:
5.0

Great Staff. Great Service. Very professional

McKinley M. 
Rating:
5.0

The return process

Jamika G. 
Rating:
4.0

We felt the self check-out service took too long and missed dealing with the owners directly as in the past.

Christopher G. 
Rating:
5.0

Wonderful experience. Everyone was so helpful.

mary C. 
Rating:
5.0

Beverly? Was awesome to work with! Great customer service!

Kristin B. 
Rating:
3.0

Unfortunately, while the location and pick up process was fine. The UHAUL actually leaked and ruined a few of our bags, food, and caused minor damage to some furniture.

nick J. 
Rating:
5.0

Customer did not leave a comment.

REBEKAH W. 
Rating:
5.0

Interesting that the miles logged on the trip far exceed the same drive in a car. I can't help thinking the odometer is calibrated to add mileage. Unfortunate given the staff were lovely and very helpful and the cargo van was a breeze to drive.

Karen C. 
Rating:
4.0

Nice vehicle. Easy check in and check out

Peter Z. 
Rating:
5.0

Customer did not leave a comment.

Holly H. 
Rating:
5.0

Nothing! It was an excellent experience! Beverly is absolutely WONDERFUL!!!!!

Melanie B. 
Rating:
4.0

Customer did not leave a comment.

Michel Z. 
No reviews have been submitted for this location.

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