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Katrina T
Customer Reviews for Huguenot Robious Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great. You’re employees were very friendly and helpful
FRANK GMike was very helpful and courteous. Made sure I had the rental option that worked best for me. Thanks!
STEVEN CThe only problem is that it was a busy weekend so they didn’t have any Dollie’s. I was able to do fine without one. Everything else was great.
ALISON BExcellent service Clean truck. Great location
LINDA LFantastic customer service and overall experience. I will continue to use and recommend to others. Thank you!
Matthew FThey were very nice and helpful and we couldn’t be happier about this location. Great people and customer service.
HOWARD JMike is an excellent uhaul dealer. Customer friendly and knowledegable.
Douglas WEvery thing was great
DARARA BI had a great experience, so I can't think of anything to improve service for the next customer.
ALISON CI would suggesting having a walk around the truck with the attendant prior to leaving. The amount of time it takes to upload and look at previous damage and making sure your not missing anything cuts into your rental time.
MEREDITH PThe location I used was very easy to use and pickup and return the truck.
ARCHIE DThe Gentleman who rented me the truck was wonderful . The truck was very clean and ran great however it did have an engine light on and another light i wasn’t sure what it meant but i had no issues. so that was a little scary to see at first . I mainly just thought it should be mentioned so you’re aware but it was closed when i returned the truck .
JEAN G2nd time I have used this specific location. Easy, clean, dosnt smell like cigarettes. Highly recommend
ISABELITA SExcellent customer service from Lori lei and Millie both assisting above and beyond
SHARON WHonestly, everything was above par
KEITHEN DExcellent experience!
BONNIE YThis location is great! The people were so nice and helpful!! I’m not sure the last time I’ve dealt with people that they were this nice ! It made moving our son, renting the U-Haul a great experience! 10/10
DOUGLAS RCharged me $18 for gas when the gauge was clearly more than when I picked it up.
JOSEPH DThe property manager was awesome. He was so friendly and actually made renting a truck fun. It’s always a good experience. This location is my first preference. The girls are always so helpful and thorough and friendly as well. I appreciate this team and recommend them to any customer. Thank you for always doing such a great job.
SHARI RWhole rental process was very easy. No complaints at all.
RONALD AAlways a great experience at Robious Huguenot. The vehicles are always ready and clean. But just as important, the service by the personnel is top notch especially the employee that helped me on this Saturday. She was so helpful, informative, and pleasant. I only come here when I need a rental.
CRYSTAL DI have rented several times from the U-Haul Newington location in Northern Virginia and never had a problem. This time, renting from a local franchise on Robious Road in Richmond, VA, I was told at pickup that the Regional U-Haul manager was requiring $15 accident insurance for pickup truck and cargo van rentals, which almost doubled the base-rate for the rental ($19.95 to $34.95). Questioning the last-minute mandatory charge, I was told I could go rent elsewhere by, presumably, the owner's young daughter who proceeded to tell me that this was "a locally owned, family business" and that they could rent to whomever they wanted. Getting the "Regional U-Haul manager" on the phone--or maybe it was the girl's mother or older sister--resolved the issue amicably without paying for the accident insurance, but I will think long and hard before renting from this franchise again. Oh, and the morale of the story is this: when presented with last-minute additional charges, stand your ground and refuse to be ripped off by the disrespectful, spoiled, rude, and arrogant offspring of a small business owner who obviously needs to spend less time running the family business and more time correctly raising their kids.
Robert CAlways a great rental experience!
Robert KOur rental went great, thanks for the help on the 24/7 line getting checked in and picking up.
Josh OHave a better attitude when dealing with customers, meaning don’t be an asshole!
ALLEN UThe guys were wonderful!
VONDA LEverything was so easy and made move in day a breeze! Thank you!
Nicole KThe manager, Michael was very pleasant, knowledgeable of his products and made sure the process for picking up the truck was easy..
SHELA MNothing needs to be changed my customer service rep at the location where I pick up the truck Leo Lia , Make sure my transaction went smoothly, When I picked up the truck and when I dropped it off
SHELA MMike and his team provided top notch service. It was a very stressful day/ move and his calm and professional demeanor made my day that much better. I have used other locations and I would go out of my way to use this one again and recommend it to anyone who needs a Uhaul .
LISA HThe U-Haul app needs upgrades. It crashes/closes repeatedly when trying to upload pictures/comments or just move from screen to screen.
Kate WEducate Mike on Customer Service
THOMAS LThe lady at the desk was very friendly and answered all my questions. She was very helpful
Roger TBeen a customer of this U-Haul site as a renter of space for over 15 years I arrived 1520 minutes an hour late and already re-rented the truck Remely bad that they did this indicate they call me three times. My phone was not with me. This is a very, very poor operation.
STEVEN MMy experience was awesome. Millie and Mike figured the best rate. The check in and check out was pretty fast. I would use them again and again. Thanks!
DEBORAH AVery easy and effiecient pick-up. No hastle and very quick.
Cody DThis place is a joke.
MATTHEW MI was not sent or charged the updated version of my rental thus was charged more than I was supposed to be charged.
RACHEL STerrible customer service when picking up the truck and when returning the truck. I was treated very rudely, and the manager was extremely aggressive. I was afraid to be stuck behind a locked gate with him in a dark driveway where we could not be seen by cars going by. Avoid this location at all costs for your truck rental.
Peter QPersonnel were not there. It was closed.
EMELL OThe staff was top notch! They provide the best overall customer service that I have ever experienced when renting a U-Haul.
JAMES WWhat in the world is an “environmental” fee? And where does the “rental tax” go? The county? The state? I’m guessing the owner’s pocket. These junk fees tacked on at the end are total bs. Added together, they are almost as much as the rental fee. It is really false advertising and a shitty thing to do to your customers.
JENNIFER HEasy process to rent, friendly check in, convenient location. What more could you ask for. Great job and thank you.
James MActually, no office available. Truck left. Keys deposited in lockbox. But Mike was great by phone.
DEBORAH WAll good
HAROLD DThe location was great. That part was not the problem.
Rachel CEntire experience was clear. Communications (reminders, phone calls) were a welcome surprise. Truck was clean. I didn't catch the employee 's name who helped with pick up and return but they were fantastic.
LORI ANothing.
THOMAS EWhen we arrived to drop off my truck 20 min, the lone worker in the office was utterly useless. Did not seem at all interested in helping as he relayed that he was closing and that I could drop the keys in the box. When I asked where the box is located he told me in a rude tone, "follow my finger", as he pointed outside. When I asked where the truck was going, he didn't even look up at me and pointed down and isle and said all the way in the back. Customer service these days has been abysmal, and U-Haul has apparently decided that the customers at the least important factor in their business. You will soon find that the opposite is true. I'll be leaving my reviews on Google as well.
RICKY LProfessional staff
nancy DIt was nice to go to a store where having reserved a van online actually made the transaction in the office take very little time. The staff was friendly and professional and should the need to rent a truck arise again, I would not hesitate to use this location.
Michael MVery friendly and helpful customer service. App is easy to use.
Matthew FEven though the entire U-Haul computer reservation service was down nationwide on the morning of pickup, Michael Edward and his assistant did everything possible to make the rental go as quickly as possible despite the difficulty of a manual transaction. This was not the first time I have used the Huguenot Robious mini storage where Michael has helped me with the rental of storage units and trucks. I have recommended their facility several times.
Deborah WGreat experience
Curtis HThis location is by far and away the best in the area. The employees are always so friendly and I've never had an issue picking up any rental. The same can't be said for other local locations. 10/10
Brekken R