Customer Reviews for Humble Like New Auto
(U-Haul Neighborhood Dealer)

36 reviews

3525 FM 1960 Rd E   Humble, TX 77338

(281) 973-7149

Location Hours

  • Mon: 9:30 am - 7:30 pm
  • Tue: 3 pm - 7:30 pm
  • Wed-Sat: 9:30 am - 7:30 pm
  • Sun: 1 pm - 4 pm

Services at this Location:

Contact Us

(281) 973-7149

3525 FM 1960 Rd E
Humble, TX 77338

Services at this Location:

Location Hours

  • Mon: 9:30 am - 7:30 pm
  • Tue: 3 pm - 7:30 pm
  • Wed-Sat: 9:30 am - 7:30 pm
  • Sun: 1 pm - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Greet customers when we enter and acknowledge our presents.

Hitul G. 
Rating:
3.0

Customer did not leave a comment.

Travis D. 
Rating:
5.0

Customer did not leave a comment.

STUART C. 
Rating:
5.0

Absolutely nothing. Everything was taken care of smoothly, and promptly. My Truck was extremely clean. Drop off was also easy. Just dropped my keys and then received and Email shortly after with my total.

Jared P. 
Rating:
5.0

Customer did not leave a comment.

LORETTICA A. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Not all equipment was available but the price was fixed for what was available. The gentleman was very nice and accommodating since Uhaul online DID NOT inform us we would have to return the truck back to that spot. The online pick up website did not work and the help line gave me a call back when they could help me but I still sat on the phone for 10 minutes and never talked to anyone. Thank goodness for the store rep. Because online was NO help.

Amy H. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Perfect

Tait P. 
Rating:
5.0

Customer did not leave a comment.

Ted V. 
Rating:
1.0

Tire blew and then breaks went out. It took 7 hours for roadside assistance to get my car off the car hauler with a flat and to tow the truck the rest of the way to my destination. Then a couple of days later they called me asking where the truck and hauler was being returned.

Lisa B. 
Rating:
5.0

Super nice people, very helpful.

Petrus V. 
Rating:
5.0

The original drop off location (Humble Furniture Outlet) is no longer a UHaul distributor but is still active on the website. When I went to drop off the trailer, they advised me of that. I had to find another location on my own.

Ted V. 
Rating:
4.0

It was a plesant experance they met me in the parking lot and had me on my quickly and when I returned the trailer the same.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Ericka L. 
Rating:
5.0

Mr. Simmons was very helpful and very knowledgeable with the equipment. Made my uhaul experience very comfortable. I would definitely recommend this location to my friends and family

Mary L. 
Rating:
5.0

Nothing. Desmond was very helpful in backing up the trailer to the location that he preferred and he gave me a written receipt, since the E-mail Receipt System was not working correctly. (JTP)

James P. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO V. 
Rating:
5.0

Customer did not leave a comment.

Shonta W. 
Rating:
4.0

Gentleman was very nice and helpful would use there equipment again.

cristeen S. 
Rating:
5.0

I really consider your service as excellent. Everything was simple and fast. The truck in perfect technical condition, and the person in the front desk was very polite and professional. Five stars. Thank you.

Ramses R. 
Rating:
5.0

The guy who helped me at that location was extremely helpful

Kristina K. 
Rating:
5.0

Nothing it was all very easy

Daniel M. 
Rating:
5.0

very helpful and accomodating for our needs

RONALD B. 
Rating:
1.0

Drop off time was 7:42 AM. This location did not open until 9:30 AM. I got charged an extra day for attempting to drop off at 11:45 AM. The entrance gate was closed and nobody was present to assist me. I had to unhook my own U-Haul and put wood at the wheels so it didn't roll away. Again, I no in-person assistance or instruction with this drop off. Worst service and experience ever.

Aurelio G. 
Rating:
5.0

Customer did not leave a comment.

MARGARET M. 
Rating:
5.0

I do not remember the gentleman's name who helped me, I apologize for not being more attentive. I had a long day ahead of me. But I want to say he was AMAZING. Super fun to talk too, professional, explained things in great detail and made me feel like I definitely came to the right place. Very, very pleased with my experience.

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
3.0

After having me sign the rental agreement, I was informed the vehicle only had "9 miles till empty". I was told "there is a fuel reimbursement" as part of the agreement so I go pump gas and fill up the tank $100. Just to find out only a partial credit was going to be issued. UHAUL reps argument was " I didn't tell you to fill up the tank."

Jaime V. 
Rating:
3.0

Computer seemed to have issues. I did not get a final receipt. Staff was great.

David H. 
Rating:
5.0

I was a touch late at closing, and they stayed open to help me out.

David R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

Everything was great! No issues and very friendly

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
4.0

Everything worked well

Donald K. 
Rating:
5.0

Great service and friendly

Oscar M. 
No reviews have been submitted for this location.

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