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Elijah D
Customer Reviews for Humble Like New Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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LEO HNice customer service, fast in and out!!
Jason STruck had left over decree from last person to rent ie: 4 leges to a small piece of furniture and lots of dust bunnies
Matthew MClose to my house and very friendly staff.
windol mThanks
John PBad customer service, rude, had the doors locked during business hours while trying to return keys to the vehicle
julianna mThere is only one entry and one exit, but other than that, everything was great. I just got more practice at backing a trailer. You can never have too much of that. The guy that orchestrated the drop off at the location was very nice and helpful.
John BThe U-Haul didn't have a ramp. Trash was on the inside on the cabin and back of the truck.
Hiemie PDid not go in. The representative was outside with customers and quickly aided me at my need.
TAMARA II had to leave my vehicle in an unlit muddy area. The trucks were parked in the same area. In the grass and dirt. When I returned my vehicle, there were no lights whatsoever. I was having to use my cell phone, flashlight with one hand and trying to work the locks and take pictures with another. I had to prop my cell phone up in order to put the lock in the truck. My pictures were not very clear due to it being dark and no lighting. I also did not get the dolly I had rented since they switched bites on me.
PATSY THelpful staff and well maintained equipment! Just what Uhaul has always been!
Michael LWell run business good service.
ANDY GFast, friendly service. My moving buddy had lost his wallet. When I called the uhaul service the workers went above and beyond and located the wallet in the truck! Thank goodness!! You guys are awesome. Definitely will use you again for future and refer to your location
Tabitha HVery customer friendly
Frank CI didnt sign anything ,nothing was verified. I was over charged on milage. I only went 29 and I was charged for 90.The guy really dont explain anything. Horrible communication.
Therese JExcellent advice on driving from a very courteous gentleman that helped me complete the process of getting the truck on the road
David CN/s
Daron HVery friendly helpful service. Knowledge and efficient with trailer hookup and check out of equipment.
Jeff SVery good service
Angela RYou over changing to much because of what you have time it's false
REGINAL VThis location offered the best U-Haul experience I’ve ever had!!!
Stephanie TVery nice and professional.
Rusty Lits not the location i have an issue with, its the policy on no out of state licenses on vans/ pickup trucks, had me taxi all the way there with no information whatsoever that i needed an instate license to rent one
shaheer tThe Truck was out of gas at time of pick up. The check engine light was already on. None of the dollys I reserved were provided. I told the leasing agent this information before leaving the lot. I had to put gas in the truck within a few miles to avoid running out of gas. With in less than 10 miles the truck broke down, the transmission shift lever broke. U-Haul did send someone to help and U-Haul did refund my rental fee....all but the gas I had to pay for just to get on the road. I'm thankful for the refund, but the rest of the experience was poor.
Ron HThe lady Sheri at the Kingwood location that arranged to pick up was very rude and did not listen to my needs and request.. I specifically asked for a open trailer and was given a box trailer. When tried to speak to a manager she hung up in my face. She was very argumentative and rude.
Staci JDesmond who runs the place is an exceptional person. Very professional and kind. Does great you once you are there and makes you his priority. I will always recommend anyone to go see Desmond.
Phyllis CEverything was very nice i got treated with respect and makde me feel part of the family thanks for that you’all
Melton SThe owner is friendly.
Sabine BThis location was perfect for the drop off, very convenient and the staff was very helpful. They undid the trailer all by themselves and was a very pleasant and quick experience.
Umer HEverything was great!
Jorge EThanks
John LThis was a really horrible experience that made decided to go with Penske or Enterprise next time I need a truck. The place is a car dealership and during my transaction 2 people showed up to inquire about a car. I immediately became irrelevant as he rushed to finish my transaction and power walked me to the van. There, he made sure I didn't hit any cars going out and that was it. He didn't explaine anything further and he went back inside. When I got home I saw that a had a text with steps I had to do before leaving. Then it hit me, he didn't even tell me how to return the van. It was due back at 11pm. I called the place twice, no one answered. They called me back and I asked how do I return the van. The girl who called me back did not know and said she would find out and call me back. She never did and they didn't answered their phone again. I drove to the facility figured out the return process and at the end, I could not find the drop box. I went around their gate several times looking for the drop box. I finally called customer service, waited 25 minutes for them to answer the phone, only for them to tell me this facility does not have a box and they don't do overnight returns. Wait! What!? So my question was why would they give me an 11pm return by time. When I spoke to the facility the next day, he said they do have a box, and it was my responsibility to find it. I wonder if they were trying to trick me into keeping the vehicle longer so they could charge me more. It was not I'm my plan to deal with a return the next day, plus be charged for the extra mileage of going back and forth. The solution was for me to leave the van there and bring the key back the next day. Here's why I'm done with Uhaul... they blamed for the whole thing, and I got no support from customer service after the guy at the facility threatened me. Not to mention, it's a 20-30 minutes wait on the phone to talk to someone, only for them to tell you they will notate the account. So after they failed to provide proper instructions, they wanted miss work & me to stop every thing I had planned for the next day to accommodate their screw up. Those 2 idiots at the facility could not understand how this was their fault and not mine. Instead of an apology for their failure, they were very angry, yes, very angry with me for them missing out on renting that vehicle again. According yo them, it's my fault that I didn't figure out where to leave the key, and because I didn't stop my other commitments to bring them the key first thing in the morning. I've always rented from Uhaul, and I've never experienced such disgraceful service as this.
Gabrielle MN/A
Rafael VCame in early to allow me to pick up trailer on my schedule
Don Knobody was there. We had to call several numbers and wait 20 minutes to pick up our truck. It wasn't hooked up and we had to help.
BRYSON MI could not locate the key box to deposit the key.
Deanna NThe gentleman I picked the trailer up from was friendly and helpful. He had a couple of other customers waiting, but took care of my business in a timely manner and got me moving quickly. I really appreciate his attentiveness.
Rohn FI have rented several types of trailers and trucks throughout the years. This trailer has to be the worst one I have rented. It appeared clean and looked to be in good repair as no damage was visible. It generated a strong vibration transferred to the truck all the time. It did not matter if it was loaded or empty. Around town would be alright maybe. Ten hour trip was a brutal experience.
Steve SMake sure show customers where key lock box where returns go
Terlonda KThe left rearview mirror would not adjust. I was able to work with it, but it was problematic that I could not adjust it.
James MMore employees to address the issues of this location. Too Magyar things done for one single person
Israel OEverything was very smooth.
Michael BThe gentleman who helped me was kind, patient and very helpful. He was courteous and professional. I really appreciated his help. Would recommend 1000%!
BEATRICE SN/A
JONATHAN G