Customer did not leave a comment.Shirley C.
Customer Reviews for Huntingdon Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Keri N.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Carolann V.
The Cargo van had rocks and aluminum foil in the cargo area, required 20min of cleaning (photos were taken into the system during checkin). After mobile checkin, during key collection it took the clerk 45 min to hand keys because the system was not registering as system checked me in. Took away my time from my booking.RUPINDER D.
It was really hard to get in and out of the 15' truck to drive it. I'm a 5' tall 77 yr old woman and it was a real effort to pull myself into the cab. Worse than that was the distance I had to "jump" to get out of the cab. Otherwise it was comfortable to drive.Gwen S.
Customer did not leave a comment.Calvin H.
The truck was old but the driving was nice.Claude F.
Customer did not leave a comment.cheryl C.
Customer did not leave a comment.Gurtren R.
Booked and paid for a dolly but none was supplied, equipment wasn't sanitized .Jean A.
Vehicle was dirty inside cab with liquid sticky liquid spill. Deck was unswept with items from previous user still inside.KERRI B.
Easy to rent. Always a truck or van available. Staff was helpful. Gave us a place to park our vehicle. Easy to drive. Business attitude of staff. They knew what they were doing. Business is away from the busy city center. Loved this.Jean W.
Service was awesome! But no parking and location was too far out of way.Anita C.
This location will not let you park anywhere on the property while you're using your U-Haul I don't think this is right there should be a spot for you to park while you're renting a truck!DARRIN S.
Customer did not leave a comment.maninder S.
Have the unit available in the city I am using it. I had to Pay extra because I had to travel 30 miles to get to where I needed to use the vehicle.Jeffrey R.
Customer did not leave a comment.GERALD N.
Not giving information properly and poor service cashierHarbhinder S.
Customer did not leave a comment.Erick B.
The first truck they gave me the back was full of drywall bits, dust, broken glass and dirt. Put me in second truck and it was clean in the back but left front turn signal didn't work. And I only went there because 30 minutes before pickup time at regularly scheduled pickup place got changed and I wasn't even notified until the regular pickup place called uhaul and informed them I was not told my pickup got changedRichard C.
Customer did not leave a comment.Daljit S.
Customer did not leave a comment.Stephen K.
Customer did not leave a comment.Scott P.
Nowhere to park personal vehicle. Received a phone call telling me when I was 5 minutes away. Slow for check in and out as they were busy with gas and store customersKrisha J.
Nothing they are great at customer serviceMargo H.
More signage inside the trucks about no smoking.SUKHWANT G.
Customer did not leave a comment.Isabelle M.
Customer did not leave a comment.Angela P.
Needs more staff than the one person there trying to run rentals and the till at the same time. Truck is always dirty. Engine oil on both times i rented it.JOSEPH M.
Customer did not leave a comment.Shawn C.
location was good. but the phone customer service representatives were the worst ever I have ever experienced. seriously trash u haul needs to hire competent employees who know how to do their job and not sit on a computer dicking the customer around.James G.
Have your computer up and running so I didn't have to pay $160 cash to the truck for the day.Gary V.
Customer did not leave a comment.Robert R.
Great people to deal with. Lots of room for the trucks and the gas pumps make it easy to top up the tank to the level it was when you got the truckRichard M.
Customer did not leave a comment.Zwan P.
The location was not a drop off it was to be a picEDWARD O.
Friendly staff and quick serviceRoss N.
truck was filthy inside, there was garbage still inside cargo box and truck needs serious front end work, shakes real bad on highway, scary.GREG B.
Customer did not leave a comment.victor N.
The first unit I was assigned was not drivable as engine light and low oil light on. The Ford was a far superior unit but expensive on fuel. It got the job done. The location is good but the policies of Uhaul leave lots to be desired. Using miles in Canadaâ€¦ a huge Nono!!Dave M.
Your truck was handed to me with dog hair / unsanatised and couldn't communicate! Are U haul f***ing serious???Peter J.
Customer did not leave a comment.Navrattanbir S.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.cyhnthia B.
Nothing needed to improve. Well done! The friendly service is what was impressive. That is so important!Dan T.
Units were clean. First truck had oil light on. Second truck had very poor wheel alignment or maybe a tire issue as very rough ride at moderate speed.Max L.
The service fellow was the issue and lack there of I even tried to say something to his manager and he didn't care I think it was his father. They just don't seem to care I asked him a question about dropping it off at a different location and he told me for mileage purposes I have to deliver it back to him even though there was a closer place sounds like he just tried to make my money overall disappointed with everything PS your vehicles need wheel alignments, I almost ended up in a ditch with the truck and you might want to check your brakes toKareen H.
Customer did not leave a comment.Sara G.
This location has served well for us many times however, recently the customer service has declined and our last truck was seriously under maintained. Will use again with insurance.Keith S.
Customer did not leave a comment.DWIGHT B.
Location changes is not convenient and far.Yahya A.
MAHIMA was an amazing worker and did everything fast and professionally! I've had other U-Hauls wherein they take forever and trucks r dirty! This Uhaul I got was clean and again MAHIMA gave great customer service! I highly recommend this location!JEREMY M.
Customer did not leave a comment.Mandeep B.
Friendly staff, good service, and clean vehicle.SARABJIT K.
Friendly good service willing to work with customer to make it happen with changes not being a problemHasse M.
This locations owner is extremely rude, he makes the Uhaul customers wait while he takes the gas station customers meanwhile the employees actually help you out and are very nice.Ramandeep G.
No help whatsoever at all Had to carry all the blankets in myself from back lot. I made 2 trips and was lucky to have the door opened for me. What has happened to customer service?Mark V.
The attendant should have walked out with me to go over the truck. Cab was dirty as well as the box. I was not told I needed to sweep it out but the mess was already in the back. The attendant was arogant to me, Also I was told that I could pick up the truck in Surrey where I lived but had to pick up in Abbotsford 30 mintuets away adding an hour to my start time to pack up my house. I was given some $ relief on the gas consumption. I also rented a larger dolly to move my fridge and was told they didn't have any and gave me a tiny little dolly that was pretty useless. The truck only had a quarter of a tank of gas so I put in $100 worth of gas in it as I had no idea how much fuel it would burn. I thought it would be full and I would be charged on what I used. Never have I ever had this problem before using UHaulRUSSELL L.
Truck was low on oil, causing the low oil warning light on the dash to display, half-way through our 750 mile move. We had to add $30 worth of oil to bring it up to an acceptable level and make it home safely. Truck was missing a driver side front mud flap, causing mud to fly up on the drivers side. Rear of truck had a comb and other small debris in it, indicating that it was not well cleaned before the rental. Attendant did not help with the sale of boxes or other material, so we purchased at another location.Sean M.
Customer did not leave a comment.Carol H.
Truck was filthy inside, hadn't been wiped or sanitized in months. When trying to return, agent wanted to charge the $25 cleaning fee....this was not acceptable as I had pictures from the pickup showing before I even drove the vehicle. There were old french fries on the floor.....gross. Rude return agent, poor parking as the gravel trucks trying to fuel up blocked my accessibility to even park the vehicle. Not up to acceptable standards!Russell C.
Customer did not leave a comment.eileen C.
Customer did not leave a comment.jim E.
Customer did not leave a comment.Sukhjinder S.
All good. Very helpful young man assisted me.MILES C.
Perfect, we needed a Uhaul for a long distance move, the truck was ready when we arrived, clean and well maintained. Very happy with the whole experience.Nacnce D.
Customer did not leave a comment.MINA K.
Fuel tank was at half. We were requested to return at same level. This is pretty difficult to do. Cab was pretty dirty with some of gzrbage from previous renterKaj R.
My initial rental was not available and no one informed me , when I arrived they had nothing for me. Luckily they were able to find one at huntingdon but lost time.MARTIN W.
Customer did not leave a comment.Carmen K.
Nothing. Everything went well.Joey K.
Provide customer parking. Location is far from an easy place to get to. Truck not maintained properly.Richard W.
The problem right from the start was misinformation and complete lack of communication between locations. Each person I spoke with had different information. First I was told I could only rent the dollies for 5 days. Then I called back the next day and was told I could extend no problem. Then I was told I was renting and picking up from the Matqui Place location. Upon arriving we were told to go to the Huntington location. Then I received an email to pick up from the Hazelwood location. The day after we pick up the Dolly's I received an email saying our reservation was cancelled. Very poor.Teresa D.
Used this location multiple times always available, easy access.leeha D.
Customer did not leave a comment.Wayne H.
Thank you for your appreciated help and service. I will return for future rentals.TRAVERS W.
Customer did not leave a comment.Evan Q.
Customer did not leave a comment.AMANDEEP S.
Customer did not leave a comment.Eleonor F.
Customer did not leave a comment.Jim C.
Customer did not leave a comment.Karen L.
Truck had 2 inches of snow on the windshield and was parked too close to the next truck and I had to crawl through the passenger door. Upon starting the truck I soon realized that it was not running n all of its cylinders. As I was on a timeline and this was the only truck available on that size, I drove it off the yard. I was never sure if it would make it for the next mile. I won't be back and am considering not using UHaul ever again.ross M.
1. Truck had an oil can inside behind the seat that was spilled on the floor. 2. Not happy with UHaul regarding the fuel charge. Feel like I was ripped off.Dale T.
Customer did not leave a comment.vishavdeep S.
The only issue I had was no parking at the facility which was a big inconvenience for us.Terry P.
Customer did not leave a comment.Simranjit S.
Location has probably the best vehicle selection in all of Abbotsford. Vehicle was dirty, including fries on the floor, left over face mask and other misc items. This Uhaul location is a gas station, yet the vehicle has less that a quarter tank of gas, not an issue for me as my home and move location was close, but this could be very frustrating for someone getting ready to move and picking up an almost empty vehicle. Staff was friendly.Amit G.
Quick and efficient, recommend they have another computer for rentals so If, Like me, I reserved online signed in - I don't have to wait for those before me that have to do the entire process start to finish - thats annoying.Christina G.
Our uhaul had broken glass on the floor of the cab (we were told the passenger side window had just been repaired) and old takeout food behind the driver seat that had gone moldy. It was not clean when we picked it up.Michael D.
1. The cab was filthy but the box was clean. 2. We had reserved on line. There was no one there when we went to get the keys but we needed to wait for 45 minutes because of operator or system malfunction. 3. Service about the same on return unfortunately.Dale T.
Not only was the Uhaul vehicle in poor condition (dirty with only 1 light bulb working in the back) but they also charged my credit card twice so now I need to do additional follow-up to have the 2nd charge reversed. I will never rent from the Huntingdon Rd location again.Vincent D.
Customer did not leave a comment.Nathan K.
Service and rates were perfect but the truck was not clean from inside.Abhishek V.
I was shocked that the location also sold billy clubs and brass knuckles. Not a family friendly environment. I will not be returning to this address for uhaul.Denise R.
I had an assigned time to pick up the truck, I arrived 10 min early when I entered the store no other customers were in the store we started filling out all of the paper work for app 15 min then a customer came in to the store and the clerk told me to stand aside so he could look after the customer I told him no I was here first let's Finnish the paper work so I could get going he did not like that about 2 min later we were finished. He told me what truck was mine and he handed me the keys. He did not go over the truck with me or do a walk around the unit. I drove the truck to my house so I could put my items into the van rear, there was about 7 wet blankets all over the floor of the van, I had to throw them up front out of the way, there also was a paper tray in the back full with about 20 squished packs of mustard and ketchup all around the unit was not clean at all. The cab had a half eaten bag of nuts on the cab floor and a half eaten pack of cookies and 2 empty water bottles on the floor I was not impressed. The trip and truck went great. When I returned the truck I parked it in the driveway next to the service door, the clerk told me I have to park the truck in the slot at the back of the lot I asked him do we not have to go over the unit? He said no just take a picture of the mileage and park the truck, I thought about it for a second then went and took the picture of the mileage. When I returned with the picture he told me I have to park the truck in the assigned spot, I told him that he would have to come out and guide me in to the parking spot he said no he can not leave the store, then I told him I can not park his truck. The U Haul facility and truck were great but the people looking after the store and your trucks are not giving you the attention you deserve there should at least be someone to check in and out the truck with the customer I do not ever carry a cell phone to take pictures but luckily I did have a tablet. I will continue to use u haul but never at that location.Ken R.
Customer did not leave a comment.Jaspal R.
Customer did not leave a comment.Romel C.
Make them aware that all locations are not affiliated. Insure that your employees are documenting important notes for all to reference. NOTE: Even though there were some break downs in communication. They corrected this with compensation.warren E.
Have the vehicle fully fueled for pickup, so when it is returned it is filled back to full.Kelly L.