We had a very poor experience with uhaul and will never use them again. We booked a 26' truck for Sunday May 28. On Saturday May 27, we revieved a text confirmation that our 26' truck would be available for pick up at 11 am. The following morning, 1 and a half hours before pick up, we recieved a call stating we were only getting a 20' truck. We were moving 3 hours away and a 20' truck was not suitable for our 5 bedroom house and I explained that to them. The call center agent hung up on me three times. The location of pickup had 2 26' trucks but stated they were only for "local" moves. In the end, we had to get a 26' truck meant for local moves but had to return it back to that location, resulting in more gas usage and milage. We spent an hour trying to get this fixed, which took away from our moving time and we didn't end up being done moving until 9 pm. The driver of the uhaul then had to drive 3 hours to return the equipment. I was then phoned on the Monday stating we didn't return the truck. We have pictures showing that we did. The agent said she would check with the rental place. This experience was terrible and I will be advising all our friends and family not to use uhaul again.Theresa L.
Huntingdon Gas Station
(U-Haul Neighborhood Dealer)
Abbotsford, BC V2T5Y9
- Mon–Sun8 am–7 pm
- 24 hour customer return
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One-Way and In-Town® Rentals in Abbotsford, BC V2T5Y9
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- 3.0 Average Customer Rating
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1 hour pick up 1 hour drop off 1 staff member 10 customers poor servicedean R.
Very difficult to access off of Huntington Road as it is very busy and the access is not very clearly marked. I also wonder whether it was Surjit at the location, or the other u-haul staff who called me. They called me the next day wondering when I was going to drop the trailer off. I told Surjit that I was dropping both the truck and the trailer off, as I do not have another vehicle to tow with.Susan P.
My reservation was changed to a short trip and no longer a one way. I also got none of the equipment I ordered. Never again uhaul. I will tell everyone of this experienceBrad Y.
When we booked online it showed different price when we went there to pick they charged more and at the time of returning they charged almost the same amount.Mohandeep Singh S.