Customer Reviews for Hunts Storage Solutions
(U-Haul Neighborhood Dealer)

Rating:

4.0

ttruck need brack looked

Rating:

4.0

Don’t change pick up location within 48 hours of pick up.

Rating:

5.0

I called the number on the sign when I arrived (I had not made previous arrangements). The owner arrived in about 30 seconds. Renting was easy. I returned the truck to the same place and dropped the key in the lock box. Easy!!

Rating:

2.0

Unattended, basically self-service. Must have a smart phone.

Rating:

5.0

Customer service was amazing. We have been affected by the hurricane and a lot of our gas stations have not had gas so he made sure that he gave me the truck that had the most gas in it. Luckily, we were able to replace it. he was super sweet and genuine and caring. I would definitely go back to this location.

Rating:

5.0

Best u-haul experience so far.

Rating:

4.0

No personnel onsite when equipment was returned....overall sketchy facility, location was close by.

Rating:

3.0

I dropped off after hrs and took pictures of trailer. For some reason Uhaul sent me email saying I had not turned trailer in.

Rating:

3.0

Talked to a person through a ring camera even though it was during business hours. Instructed to put in an open spot and take pictures. I used the U-Haul app to return and when I was uploading photos the site crashed and when I went back in it said I did not have an active rental so I was not able to upload photos of trailer.

Rating:

2.0

I was not notified before Friday May 24th as instructed for reservation for pick up, when I called at 5:00 PM the phone just rang and rang. On 5-25, When I went to the pick up location 219 Pendleton Rd Clemson They informed me it was the wrong location, I called the National number I was sent to another location for pick up, using the App for pickup, it gave me the wrong lock combination. I called the number on the door and the young man was very helpful, got me into the truck, however the gas tank was only 1/4 full, which I documented. Everyone was apologetic, but not a smooth transaction, looks like I was charged $20 for after hours pick up, that should be refunded

Rating:

3.0

The equipment and location were fine, but picking up the truck using the app was miserable. The app had my location, but thought the pickup location was located in the Atlantic ocean. I called the support line and was immediately transferred to another number. During the entire call, the person on the other end of the line was banging on something (possibly a keyboard) throughout the entire call. I mentioned the noise to the person I was talking to, and it stopped for about 2 seconds. The suggestion for the app working incorrectly was to use the website. The website did have the pickup location in the correct location, but I was still unable to complete the check-out process. The person on the other end of the line eventually went quiet and I realized I had been hung up on. The entire process of picking up the uHaul truck took about 90 minutes.

Rating:

5.0

Excellent customer service and very accommodating!

Rating:

2.0

I reserved an auto transport one month in advance. It was NOT at the location/uhaul dealer, I wanted to do business with. The local Uhaul manager (Easley SC) could not be bothered to get the correct auto transport to my location. The morning of rental I did get a call that I had to drive to some other location for my trailer. Even though UHaul shows only ONE auto transport, apparently there are three different ones for different load sizes or what ever. It's some mystery. Uhaul always has crumby software, lousy web site (chevy truck with 'new body style') what the heck is that? And now add lousy customer service. You act like a monopoly, which you are, and the service, software, and locations are dumps.

Rating:

5.0

Nothing, service was excellent, I was even able to pickup auto transport after hours.

Rating:

1.0

Not a safe area, no one to talk to. You will be billed extra for no reason if you drop off here.

Rating:

5.0

I have no complaints! Thank you for Your kindness and professionalism!

Rating:

4.0

Everything went great.!

Rating:

5.0

The app didn’t work to check in so I had to call in and do it over the phone

Rating:

5.0

Rep was a little late and didn't call... Had some trouble with checking out the vehicle at the location - I started the process, but could not verify mileage or fuel because I didn't have the key - I could not get back into the system after the rep arrived with the key. No emails contained the mileage and fuel to verify.

Rating:

5.0

Ontime and quick

Rating:

1.0

The first truck I tried to get didn’t have a key. Someone through U-Haul helped me to gain access to another truck. Took up a bunch of time especially since I had made a reservation at another location only for them to tell me I couldn’t get the truck because they had to move stuff around. When I finally started driving the truck, it was super bouncy and drove rough like it needed tires rotated or an alignment. I use the truck regardless. The 2nd night the truck got stuck in mud. I called U-Haul and they quoted me $415 to do it even after having safe move coverage. I found a tow company to do the same job for $130. I have the receipt to prove it. What a rip off. Because I had to go back to work and wasn’t able to return it until Thursday I was charged a total of over $500. It likely got stuck in mud due to the lack of tread per the towing company. What a terrible costly experience. I will look for other options next time. Nothing against the small business person doing the U-Haul, just the corp part of it is kind of ridiculous if you don’t read the small print. Like who knew if you have safe move coverage that it doesn’t pertain to being stuck in the mud.

Rating:

5.0

Very easy to work with and accommodating

Rating:

3.0

No one site and charged for extra fuel when we put in what they requested back

Rating:

4.0

I was originally supposed to pick up the truck at banisters, which was right down the road from my home. I was switch to this new location which caused me to have to drive an extra 15 miles round-trip. No one ever contacted me and told me of the change. It being on a Sunday there was no way I could do something different so I had to go to the new location. I don’t think I should’ve had to paid for those extra miles. Why would you send me to a location in the opposite direction of where I’m going?

Rating:

5.0

Great easy turn n! Thank you!

Rating:

5.0

Representative was prompt and helpful

Rating:

5.0

Frankie Hunt was amazing! He had everything ready to go the morning I showed up and the 24/7 pickup was awesome again! Frankie Hunt you're the best. Thank you UHaul and Frankie for price matching Penske and allowing me the comfort to use UHaul again!

Rating:

5.0

U-Haul in general needs to get your credit card billing straightened out...it was extremely frustrating and I might reconsider using your services next time.

Rating:

4.0

The only negative was the high. $ .99 price per mile.

Rating:

2.0

While ok drop off location, it’s only a drop off location. There are no personnel there and no one to help you. So no one to tell about the leaking truck. The truck leaked and while not water proof, it’s water resistant. Which means my stuff shouldn’t be dripping in water, it covered the floor and ruined some of my household goods.

Rating:

5.0

Very good, great experience

Rating:

3.0

until the day of the move, I thought the truck would be at the location I selected online. It was actually 20 miles further away. The owner, who had no control of this, did take the charge for the dolly and moving blankets off my bill to help compensate.

Rating:

5.0

They are great people to work with. This is my third rental from them and are always great to work with

Rating:

5.0

We had a little bit of a hiccup in that there was no one at the location when we went to get the truck but I was able to get in touch with Frankie and everything was handled well. The truck needed sweeping out but other than that everything was fine.

Rating:

5.0

Very kind and honest

Rating:

3.0

He had forgotten my appointment all together, he acted like he’d never heard of me. I told him I needed to 20 foot truck which he didn’t have but when I got there he had the truck in stock and I was able to get it.

Rating:

4.0

Was closed but called per instructions & gentleman was very courteous & helpful with turn in of 26 ft truck. Would recommend.

Rating:

2.0

I rented a 15 ft truck and the gas tank was below 1/4 tank. They would not give me the $30 credit. I took a picture of the fuel gauge.

Rating:

5.0

Frankie was very helpful and made sure i was taken care of.

Rating:

4.0

Walk around the vehicle with a scratch and dent report before and after the rental...that's all

Rating:

5.0

.

Rating:

2.0

Well for 1 you can see about getting an office, had to stand outside in the cold for the guy to find my reservation on a phone, 2, I reserved a 10 ft truck, he didn't have 1, put me thru to a Uhaul representative, who said I'd get a 15ft for 10ft price, that wasn't so either...I needed the truck and tow dolly, that day...so then after paying he said I had to give him $100 deposit and I'd get back after turning in my rentals...Never recieved any paperwork from him, just an email...poor service

Rating:

3.0

Said just park it and drop the keys. And then hung up.

Rating:

4.0

6X12 van trailer roof leaked. Cargo got wet in rain.

Rating:

4.0

The site manager was very accommodating and responsive to my schedule. I would definitely rent from him again.

Rating:

5.0

This location was chosen due to the location to my home but I am so glad I did. Mr. Hunt was very nice and helpful. The truck was clean and very nice and relatively new. We only moved across town. The whole experience could not have gone any better. I am very pleased.

Rating:

5.0

Very professional and kind to deal with.

Rating:

5.0

Frankie was great, I had issues with the app with self check in and just gave him a quick call and he had me checked in under 5 minutes. He was flexible when ai needed the truck for some extra time and even let me park my car at his location for the day. Highly recommend. The app does need improvement.

Rating:

5.0

Nothing great service

Rating:

3.0

Overall experience was terrible. Original contract had us picking up the truck in Anderson. The rental truck was not there and no one was onsite. Called the 1-800 number for help and was on hold in excess of 39 minutes. While waiting, someone approached us in a car, got out of their car and approached our car and tried to complete an illegal drug deal. The Anderson location is very unsafe and a poor reflection on your company.