Customer Reviews for Huntsville Rental Center Inc
(U-Haul Neighborhood Dealer)

162 reviews

362 TX-75 N   Huntsville, TX 77320

(936) 755-3141

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(936) 755-3141

362 TX-75 N
Huntsville, TX 77320

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Catherine E. 
Rating:
4.0

Very helpful and even to the point of going out of his way to help.

tim J. 
Rating:
3.0

Parked the vehicle in the grass next to the other vehicles (legally parked); it was after hours return; I would recommend this location for it's convenient location.

Michael A. 
Rating:
5.0

Very nice place

Clayton G. 
Rating:
5.0

Customer did not leave a comment.

Kent C. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

Great, friendly, and honest customer service! Great Deal. Clean well kept Uhauls

Tanya L. 
Rating:
3.0

Customer did not leave a comment.

Michael F. 
Rating:
2.0

Customer did not leave a comment.

Kallie F. 
Rating:
5.0

Customer did not leave a comment.

Theresa K. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
3.0

Customer did not leave a comment.

Tom F. 
Rating:
3.0

Customer.er service was excellent. The building was just old and uninviting.

Felicia H. 
Rating:
5.0

Customer did not leave a comment.

Carolyn W. 
Rating:
3.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

I don't know his name but the guy behind the counter was top notch and very informative.

Ryan N. 
Rating:
5.0

We use this place alot. They are always friendly and helpful.

Brian S. 
Rating:
3.0

This one was closed when I dropped off the truck and key,so I really can't rate this one.

Philip N. 
Rating:
5.0

Customer did not leave a comment.

rocky G. 
Rating:
4.0

Customer did not leave a comment.

Heath P. 
Rating:
3.0

Running lights on the left side did not work on the trailer - all other worked. Equipment needs to be checked out better before it is made available. There were no other trailers available at that time. Staff was helpful hooking up the trailer.

Mark C. 
Rating:
5.0

Wonderfully simple, thank you all! Gentlemen were helpful, thoughtful, well trained and courteous! Will use this again everytime we move!

Karen M. 
Rating:
1.0

Put all the charges upfront instead of sneaking extra charges in after you have reserved the already overpriced equipment.

Carlos D. 
Rating:
5.0

Nothing.

TAMMY B. 
Rating:
5.0

Honestly nothing, they made it so easy and painless for me! Will absolutely use them again and recommend. Great customer service

Jenny G. 
Rating:
5.0

no comment

Mitchell H. 
Rating:
5.0

Customer did not leave a comment.

LARRY N. 
Rating:
1.0

If you cant pick up keys unless the location is open then it shouldnt allow you to reserve that vehicle. And the app is absolute garbage. Couldnt reserve my equipment or return. Spent 3hrs of my moving day trying to pick up & return equipment & being on hold.

Cody S. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Another excellent job

CORY F. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

REGINALD C. 
Rating:
3.0

Customer did not leave a comment.

MELVA B. 
Rating:
5.0

Customer did not leave a comment.

ALBERT D. 
Rating:
5.0

Customer did not leave a comment.

TERENCE C. 
Rating:
1.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

Fix the driveway a lot of pot holes in the parking lot. I wanted to buy protective blankets and they were non to rent and or buy! The gentleman was very nice and helpful!

ANGELA DEE J. 
Rating:
5.0

Customer did not leave a comment.

CANDICE U. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

TRELACIE B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY R. 
Rating:
5.0

Both individuals were friendly.

BRITTANY O. 
Rating:
4.0

I was very pleased with the service where I picked up the trailer, and where I dropped off the trailer. Also where I first started the contract. Just a Suggestion might look at giving some kind of discounts when someone rents a trailer or a truck two or three time with in the year. Thank you .

ENRIQUE R. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
3.0

Don't charge 16 miles extra when all the customer does is drive from their home to their new home. I was not given the right amount of milage

AMY H. 
Rating:
5.0

Customer did not leave a comment.

MILTON B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

JESSE E. 
Rating:
5.0

Nice folks, got me in and out promptly.

Christopher P. 
Rating:
3.0

Customer did not leave a comment.

DANDRA G. 
Rating:
5.0

The truck was muddy on the outside. The price was to much

CANDANCE W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
4.0

Will use you again,

michael H. 
Rating:
5.0

Outstanding service and great follow up!

Raymond H. 
Rating:
4.0

Customer did not leave a comment.

MELVA B. 
Rating:
1.0

Very dirty and unpaved driveway. Looks like a salvage lot.

Matt T. 
Rating:
1.0

the people who are there at the desk are not professionals. Perhaps, he was angry with the customers.

JULIO G. 
Rating:
5.0

Guys were very friendly and helpful.

John M. 
Rating:
5.0

Excellent service very helpful and professional

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Kelsey K. 
Rating:
5.0

Customer did not leave a comment.

SANDY C. 
Rating:
5.0

Can't think of anything

MOLLIE H. 
Rating:
2.0

The location insisted on delivering the truck somewhere other than the written drop off location.

MARY I. 
Rating:
4.0

I had made a reservation almost a month in advance. I needed a a truck for 2 days. When I got to the location they didn't not have a reservation for me even though I had a confirmation for my reservation. So they were nice enough to let me use a truck but I could only use it for one day. That really put me back. If you could fix the bug in your system that would be great.

Bryanna B. 
Rating:
5.0

Customer did not leave a comment.

ISAAC A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Paula W. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Owner is very nice and diplomatic

ORIYOMI K. 
Rating:
3.0

Customer did not leave a comment.

NEAL P. 
Rating:
5.0

Lovely customer service

LINDA H. 
Rating:
5.0

Drivers side mirror is not securely fastened, which is dangerous. Were ready with the truck, no problem handling busy office, friendly and professional.

TERENCE D. 
Rating:
4.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

awesome !!

NANCY M. 
Rating:
4.0

Staff was helpful and knowledgeable. Very good value!

Joe T. 
Rating:
5.0

Customer did not leave a comment.

GAVIN G. 
Rating:
5.0

Customer did not leave a comment.

CHUKWUDI N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
4.0

The service was great and very professional. Thanks for being friendly and courteous.

KENNETH M. 
Rating:
5.0

everything was great, customer service was friendly.

JUAN B. 
Rating:
5.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

We were told we would have a climate controlled unit and we did not have one. Not happy about that. Otherwise, everything was great.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTI W. 
Rating:
5.0

Staff was friendly, personable and accommodating. We were in and out in 10 minutes with absolutely no issues.

CARY B. 
Rating:
5.0

From the leasing dealer, I was given a phone number to call to get the name of the location I was to return the trailer to. Someone with a really poor attitude finally answered the phone and gave me the address and phone number of the dealer to receive the return. Upon going to the address given to me, we found NO UHAUL dealer and when calling the phone number given to me for that dealer I found the number was not a working number. Not knowing what else to do, we searched for the nearest UHAUL dealer and took the trailer there. The agent there told us the UHAUL website was down but he would take the return and process it in for us. He was great. I would be reluctant to rent from UHAUL again based on our experience this time.

Doris E. 
Rating:
2.0

Not charging a $1 per mile.

ANTWON W. 
Rating:
5.0

Customer did not leave a comment.

Brandon Y. 
Rating:
5.0

Customer did not leave a comment.

BELINDA S. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

JORDAN J. 
Rating:
5.0

Great customer service

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

Friendly customer service rep met us outside as we pulled in. Return documentation all electronic and I had my electronic receipt emailed to me before I even left the lot.

WILLIAM T. 
Rating:
3.0

Parking lot is dirt and a bit rough. Very easy to find and get to though. Personnel were great.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

MANUEL C. 
Rating:
5.0

Customer did not leave a comment.

MORIAMO D. 
No reviews have been submitted for this location.

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