Customer Reviews for Hutto Fast Lube

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hutto Fast Lube

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Gage T. on

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People working had no idea what they were doing, and couldn’t comprehend simple English

Lance R. on

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Through no fault of the franchisee, your commputer systems were DOWN for HOURs. They tried to provide my rental trailer but were several hours late before your systems came online. Seriously, a system outage on a busy Saturday. Hope the CTO is now looking for a new job! Also, the checklist for the unit I was to pick up was for a DIFFERENT trailer so none of the pictures matched. Great job by the local franchise doing the best he could. Horrible job by UHaul Corporate!

Jannie B. on

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Customer did not leave a comment.

Benjamin S. on

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Offer more options for trailer rental length (number of days)

Tim C. on

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Good folks and easy to work with

Kenneth H. on

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You guys sent an email that we needed to have our truck inspected prior to picking up the trailer. I called and took an appointment with a UHaul center, went and spent 30 minutes in line because there was one person working. Once it was my turn, the representative did not know what I was talking about and thought I've gone crazy. I called customer service and got hung up on 3 times before speaking to a person who did not hang up prior to finding out what my problem is. Your customer service experience is at ZERO. Very unprofessional and completely unacceptable. I wasted about 2 hours of my day dealing with the incompetence of your employees when none of this should have occurred.

Rogelio E. on

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Good location for me close to home

Daniel G. on

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Not much to improve on, service was accommodating and very time efficient.

Justin L. on

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Customer did not leave a comment.

chris W. on

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Virginia W. on

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Garner S. on

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james M. on

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Linda I. on

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anita M. on

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Billie N. on

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nothing, it was a great experience.

Piet V. on

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Rodrigo M. on

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There was no personnel when I dropped the trailer, and seemed like the location was too open, not secure, so took extra photos to make sure it was clear that I had returned the trailer. What was NOT a good experience was my hitch installation. I bought it from U-Haul and the parts recommended were TOO LOW for my Mini-van. This made the trailer to sit too low and on many occasions we would hit something in the road.

Crystal S. on

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Customer did not leave a comment.

ANGELA F. on

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Garner S. on

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Great folks! Very helpful.