Easy rental and return process
Gamila Baptiste
Hutto Fast Lube
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hutto, TX 78634
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The Gentleman was working in the pit he said leave it there and I'll check it in a little bit. No rudeness or lack of customer service, I just hope everything was checked properly. I took pictures of how I left the trailer just encase. There was plenty of space to park it as well.
Veronica ModisetteThe reserved trailer was not onsite as per the reservation. Got lucky as someone cancelled the 6x12 trailer. Otherwise would have ruined camping trip for family. Trailer also had tail light out. Location would not credit and discount for having to upgrade to larger trailer. Drove to main U-Haul location in Pflugerville to handle issue. Was told to call 800-Go-U-Haul and got the credit. Terrible experience. A lot of wasted time. What was the point of reservation if there was no trailer there to begin with. Plus have to drive 20mins from Georgetown so not very convenient. Would like to know what went wrong?
jeff ostroskiOverall experience is good
Mahesh Reddy NandigamaFriday, the day before I was to pick up the rental I still hadn't heard from U-haul so I called. I was expecting a cheerful person to guide me on final pickup instructions, instead I was greeted by an extremely rude person named Julie. She hurriedly told me she'd already called me and left a voicemail (which I never received) and that they were changing my pickup location to 40 minutes away south in the wrong direction. I'm obviously confused and now in silent panick mode because I'm only being contracted for a 'One Way' 260 mile trip. I start asking questions and then she start screaming at me like a crazy person! This was all happening while I'm at work!!! With clients standing near me, I calmly said, this is no way to treat or speak to a customer. You now have me silently panicking and you're screaming at me, this isn't right. She hung up on me. What is going on with U-Haul!?!? I immediately called back because now I have no clue what's going on, I'm literally moving my whole life tomorrow and I'm being screamed at by the ONE PERSON I need to have their act together. Julie has absolutely NO BUSINESS answering ANY phones for a reputable company as U-Haul. To treat me as horribly as she did means it was easy for her to act like that and shes probably been treating other customers this way...this shows this is her standard behavior and it isn't acceptable. Thankfully you have a rep, Gaylynn, who answered the phone, what a rescue! He told me he heard her screaming at me, he apologized and said "he didn't know what had gotten under her nose". I want a written apology from Julie. And I want my money back for going over my milage. It wasn't my fault you guys didn't have a truck at the location I picked. I will expect a phone call with resolutin or I'm going to the BBB.
Neal Woodliff