Customer did not leave a comment.Alethea S.
Customer Reviews for Hutto Fast Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JENNIFER A.
Customer did not leave a comment.ROSCOE EUGENE S.
Customer did not leave a comment.CHRIS L.
Customer did not leave a comment.TRAVIS J.
Customer did not leave a comment.Herbert S.
Customer did not leave a comment.EUGENIO ARTURO G.
The owner of the business was professional, friendly, helpful and quick. I'd highly recommend this locationJOE O.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.michele P.
When I picked up the truck, it was 3/4ths full of gas, receipt documents showed to return it at 7/8 full of gas and I traveled ~40 miles total before I returned the truck. When I returned the truck, it was just below 3/4 of a gas tank. Before returning the truck, I tried to refuel but it seemed that the gas was already near full. Not sure if there was something wrong with sensors, the gauge, or gas tank, but attempting to refuel showed that the gas was near full before that gas pump auto shut off. I attempted to refuel it multiple times, but the auto shutoff kept triggering as if the gas tank was near full. I returned the truck after, and was charged an extra ~$20 for it not being 7/8th full. I didn't take proper documentation of the gas before taking the truck off the lot, but I should have documented/proved when I picked up the truck it was at 3/4th gas. The truck itself was great, and the employees were great, and I understand their point of view with the documentation printed. However, I do feel as if the documentation of when I picked up the truck with regards to the gas was faulty. I do believe though that there either might be an issue with the gas gauge, gas tank, or it could have been a faulty gas pump that I went to before returning the truck.BRANDON D.
Customer did not leave a comment.AARON K.
No improvements necessary. Everyone was fantastic.William S.
Location is odd but easy to find. Maneuvering vehicle was easy through the lot.JUDD H.
Customer did not leave a comment.mariana M.
Double charged for using a car dolly for 3 hrs. Will not use them againBRANDON D.
Customer did not leave a comment.BRATTN S.
I haven't any problem....They are so nice and honestLUKETHA C.
One of the trailer tail lights did not work.Abbiegayle B.
Customer did not leave a comment.john M.
Customer did not leave a comment.KATRINA H.
Fast and easy drop off.Rogelio C.
Uhaul renting trailers with bald tires and putting your customers in danger is inexcusable. When I told your agent he said corporate doesn't do anything about it. What will it take to have someone getting hurt for you to realize it needs to be fixed. I would tell people to go somewhere else.DANIEL N.
Customer did not leave a comment.Eric T.
This a more accessible clean location. Space to maneuver. Staff took care of my needs in a timely manner.Sylvia M.
Open on Sunday as well! But perfect job by the wayJosue G.
Customer did not leave a comment.diane R.
Customer did not leave a comment.Donovan K.
The truck overheated several times!!!! We had to stop and wait for it to cook downðŸ˜”ðŸ˜”ðŸ˜–ðŸ˜–ðŸ˜–ðŸ˜–ðŸ˜–ðŸ˜–Jami W.
They did great! I can't think of any way they could have been better.JULIA T.
All good great experience thank youRYAN T.
Customer did not leave a comment.john R.
Customer did not leave a comment.ANDREW B.
The drop off location had not paid their dues to UHaul according to the staff at the desk. Therefore, they were unable to login to process the return. Frustrated, they turned to me while on the phone with UHaul and said "you can go!" That didn't give me confidence that the transaction would be complete and settled.Greg P.
Explain your rental rates more clearly so people don't pay more than they should.Bonnie B.
Customer did not leave a comment.Dwayne A.
They serve their oil change customers first. We had to wait for the person to work on our rental paper work and he kept us waiting while he switch back and forth to handle oil change customers. There is no first come first served at this location and it appear their oil change business is their number one priority. My basic one day $29.95 truck rental results a total of $121.48 solely for the truck. This is good info to share with my community to be aware of Uhaul rental charges. Also, Uhaul plays the half-gas-tank trick and scam so customers overfill the tank upon returning the truck. Why don't you provide a full gas tank?Minh N.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.RONALD B.
So, I did have it scheduled for pick up at 1pm on august 17th, and drop off at other location in Austin by 12pm august 18th. After using the truck we decided to just return it back to the same location so we can get the in town rate( 19.99 plus 75 cents per mile) instead of the ridiculous 144 dollars that we are supposed to pay because we are dropping it off at other location. We drove maybe about 30 miles, so that was going to be definitely big of a saving. We called the U haul, and found the scheduling person for Austin area, and the lady confirmed that we can drop it off back to where we picked up. And she said the in town rate will be applied when we go there . When we get there, this gentleman says we are already charged with 144 dollars, and he charged us for the extra miles, I'm like what extra miles? we are doing in town thing so the rate should be 19.99 plus 75 cents per mile, we spoke to the u haul person and everything. He refused to make any amends, so I called the u haul on the spot, and have him talk to the lady, and she even spoke to him, but he still won't try do the things right way. So I got the phone back and the lady said she will make a ticket for this, and we will receive a refund basically. So that is great, but I still don't understand why we have to go through all this when this could have been easily handled on the spot. The gentleman was friendly and everything, but it was just not a good experience. Would recommend another U haul pick up and drop off location off of highway 130.Sang P.
Customer did not leave a comment.Alvaro D.
When I arrived, I was told that my booked 15 foot Uhaul was not available. The person at the Pick UP Location said, I can't do anything for you. Call UHaul, we only do pickup and delivery by the computer. I called Uhaul and they wanted me to drive miles away to pick up the vehicle to another Town. I had relatives coming from multiple Texas cities that drove hours waiting for this Rental to arrive so that we could move furniture due to a death in the family! This was a horrible experience and Uhaul helped in no way. I had to get a 26 footer, which was oversized and cost me also in Gas.JAMES W.
Customer did not leave a comment.ERNEST H.
My issue was with uHaul. I did not request to drive so far out of my way to pick up or drop off the truck. That experience cost me over $50 to call a Lyft just to get to and from my original location. Those last minute changes were very inconsiderate. For that reason I will not recommend uhaul and not use them in the future.TAVA B.
Customer did not leave a comment.Linda O.
Customer did not leave a comment.LUCRETIA O.
VERY PROFESSIONAL RESERVATION TAKERS. VERY, VERY KNOWLEDGEABLE & HELPFUL. JASON ADAY A OUTSTANDING REPRESENTATIVE FOR YOUR COMPANY. GIVE HIM PRAISE, A PROMOTION, & A RAISE GARY W. MARUSKA 512-2352-9200Gary M.
Customer did not leave a comment.ERIC M.
I only issue with this experience was that nobody gave me the option on the safe move insurance, they just put it on my rental without telling me. The guy who helped me with my check-in didn't mention it at all, neither did the woman that helped me make the reservation on the phone. Then when the guy at the check-in counter had issues repeatedly getting paperwork processed, I didn't bother to look at the paperwork because nobody asked or brought it to my attention, just asked me to sign.JENNIFER S.
Customer did not leave a comment.TERRY D.
Make sure operating items on the truck was working. The trailer plug for the truck did not work and was noted/shown at drop off location. inside of truck was not clean, window shield was dirty had a hard time cleaning to be able to see for driving. Last during paperwork process we should of been informed of the word lock on the main back door of truck of word code for getting door openDAVID T.
Clean the inside of the trucks better and report the accurate milage in the trucks.BURRELL A.
Customer did not leave a comment.TAYLOR G.
Customer did not leave a comment.SAULMA B.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.CHARLES N.
Customer did not leave a comment.TRAVIS S.
Better communication.Jerome H.
Had to look for location. No signage. Had to go looking for employees to rent the truck.GEORGE D.
Customer did not leave a comment.MARICET L.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Larry W.
Thank you so much for the quick transaction. We walked equipment to make sure everything was safe: ready to go. After checking tire pressure we went inside to print out documents. This took no more that 15 minutes to get in and out. Thank you so Much.RAYMOND R.
Great customer service from Audrey, in the office, and outside on the lot, as well. Will use this location again. Jim HydeJAMES H.
Very friendly people!!!DERYL B.
Customer did not leave a comment.Karina V.
We received the vehicle with the low-tire pressure on when picked up after hours. We had to place air in the tire twice. Maintenance was called but we aired the tires since the air pump was at the location. We should not have had to put air in tires. I'm not sure COVID cleaning occurred.RODNEY J.
Customer did not leave a comment.DOLORES D.
Customer did not leave a comment.DAVID P.
The $1 rent is very misleading. It's basically $50. Just say it. No need to add a 49 admin and lock fee.HERMES P.
The the truck shift violently. It cost amount of dollars to rent it. It shouldn't cost me $133 plus an extra $15. It was actually a crappy experience with all the money I had to pay forZACHERY G.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.EDWARD R.
I had very little contact with the office clerk. The transaction went well.BRIAN R.
Thanks so much for Everything the guys at the Georgetown Uhaul store. They were AWESOME!!!Gregg H.
Customer did not leave a comment.GUADALUPE H.
The lady who was running the desk had no idea what she was doing, didn't know where the equipment was, couldn't find haft of it and then told me misleading information about the contract. Told me that i had 140 miles and 2 days, when I only had 1 day and 100 miles. she told me this after I told her I was having movers come in the afternoon the next day. then i was charged an extra 60 dollars because i took her word for it. I will never be using u-haul again horrible money grabbing service.MICHAEL O.
Customer did not leave a comment.Diana K.
Customer did not leave a comment.DAWN ANNE D.
Customer did not leave a comment.CAROL ANN L.
The customer service was very good at this location!Shoshanah D.
The associate was over run with calls and customers and she handled it well. But I've had negative inter actions with the booking and pricing. I was quoted one price online and when I arrived, the associate had to re-do my order and it cost more than what I was quoted.WALT P.
Customer did not leave a comment.Joel A.
Customer did not leave a comment.Jasmin S.
Super easy, except I had to unhook the trailer myself, no big deal.ANDREW KARL C.
Uhaul had my reservation very messed up the man St the pick up had to figure it all out.BRENDA B.
Customer did not leave a comment.Robert Z.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.Randy R.
Customer did not leave a comment.Jacob M.
Customer did not leave a comment.Clyde R.
Customer did not leave a comment.barry W.
fast, friendly and extremely knowledgeable abd helofulClyde R.
Customer did not leave a comment.Christopher B.
Truck had no windshield washer fluid and the next morning when I went to fill it up I was pouring fluid I and was coming out the bottom of the tank. I found the hose was disconnected from the tank and then I observed that there was oil all over the engine and the hood. I then found that the oil fill cap was missing. When I picked up the truck no one walked out with me to go over the truck and when I went back inside to talk with the manager he was gone and the other three employees said they couldn't help me because the manager had to help me. Poor serviceRichard B.
Customer did not leave a comment.CHANZE A.
GREAT customer service!WIDLINE C.
There was a lock on the truck that no one mentioned and by the time we got the truck back to the moving site, we noticed the lock and couldn't get it off. After calling and still not being able to get it off, we had to go back up there. Then after the 3rd trip there, our car didn't fit on the towing trailer so we didn't take it. I am still fighting for the refund for that and getting text messages that we never returned it because they didn't take it off our order. Still fighting to not pay the extra return days on the trailer we didn't take. Horrible experience.Joshua C.
Customer did not leave a comment.William M.
I went to this location to rent a car hauler. I was told the only way I could rent a uhaul was to go online and make a reservation because they didn't know how to initiate a reservation in the store. I returned to me vehicle and made an online reservation. I returned to the store and was given my paperwork and a sticky note with the trailer number I was supposed to get. I was left on my own to hook up and check the trailer out. When I returned the trailer a few hours later I was told to just put it back where I picked it up from and was again not offered any assistance with parking or unhooking the trailer. Luckily I am very experienced with hooking up to and pulling trailers. Had this not been the case I would have been left to fend for myself. This was a terrible example of customer service and I will likely never return to this location again for any of their offered services!John W.