Customer did not leave a comment.KEVIN B.
Customer Reviews for Hwy 22 Safe Stor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Christy and Carol at Safe Store on Hwy 22 were very accommodating by meeting all of my needs for renting a cargo van for work purposes. I have rented a storage unit from them for over 11 years and they know me as a good customer. I was very aggravated by the UHaul representor Darryl from Picayune, MS with the phone number 601-347-4348. I had given them my Company's credit card but gave them the wrong CV number. Carol called me at 2:03 on the 1/19 but i missed her call and was listening to her message and 2:07, 1/19 your Rep called and said "Carol is trying to reach you for the CV number"....he acted like I was ignoring her call and trying to get away with something which made me feel horrible for her and me. I hope this isn't a normal practice and we should all get an apology from him.Carin G.
Daryl the field manager was excellent, he went over and beyond to help us rent a trailer, even working after hours to make sure we were safe with uhauls's equipment. Christy the office attendant stayed after hours until we got there to pick up the trailer and the other attendant ( I think her name was Carol) helped to check us in and was very efficient. Very good experience because of those employees mentioned.Miguel B.
Are not there when supposed to be, do not return calls, say they don't handle trailer returns. Despite having returned one there before and was listed as a drop off place online and for me to pick from by uhaul. How to improve? Drop them as a uhaul contractor. Worse than worthless. This place has me completely rethinking if I will use uhaul again in 6 weeks as I was planning. The time I spent trying to get their job jone was unacceptable.DANA C.
The van was the nicest I had ever gotten. However, even doing the app check in, they make you go inside, stand there forever, and sign paperwork.... even though you already did everything and uploaded your license in the app. It's so dumb. I don't want to talk to people and waste time.Kylie F.
Great experience with the young lady Very nice and helpfulWilliam C.
The location and van were very good. The site employee was great and very helpful but her internet connection was VERRRY slow both days (pick up and drop off) so both times it took 15 - 20 minutes to do everything on her computer.Ricardo E.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.Michael K.
There were some issues with the system not taking one of the cards (the one used to hold the reservation over the phone), but we got it squared away.michele P.
It was a great experience. Christy was great to work with.Daniel A.
Excellent service.Robert P.
The mirror on the drivers side started spinning and later fell off. It was a safety hazard and scary. We had to tape it back on in order to get back home.Caroline P.
I was told at pickup the rental was good for 24 hrs. Was charged for 2 days, not one. That is the only reason you're not getting an excellent review. If it was the location's error, then more customer service training is needed.William L.
Everyone was very nice and helpful.Leonard R.
Highly recommend this facility. Awesome Staff, clean office, good lighting, safe environment. Plan to use again in the future.Mark F.
Customer did not leave a comment.David M.
Customer did not leave a comment.Hubert L.
Awesome facility! Very welcoming. Ms. Kristi went above and beyond to welcome me. She made the drop off for the trailer a very seamless process. WIll plan to use them again and recommend to friends.mark F.
Customer did not leave a comment.Brad L.
Reservation was wrong. Told couldn't change there but could take care of at drop off. Red made for one way and received in town truck and charged for two days.Jeff M.
Friendly and helpful customer serviceEdward M.
As mentioned prior the grease was thick on all trailer parts, so I asked the person at the drop off to help me,given I was going to work. She said she knew nothing about unhooking trailers ! .. so I did it and had then to find a place to have the grease removed .. again .. yes this was a disaster.Steve B.
Customer did not leave a comment.Leslie L.
Customer did not leave a comment.Ashley G.
Had a problem with my hitch and U-Haul Service sent someone quickly to remedy, so no problem! Appreciate you!James C.
Customer did not leave a comment.Craig B.
Worst customer service I have every experienced. Sales lady was rude, cursing several times, and disrespected myself and my colleague. She then told me I could not bring the trailer to the closest location to where I was moving, I had to drive an additional 62 miles out of the way to bring it back to that location. Then in an attempt to make up for how she acted, she said since I had to turn it in about an hour late, I would not be charged the second day, which I was charged anyway. I have used uhaul several times and this is by far the worst.Jack G.
Customer did not leave a comment.Angele D.
Moving from one house to another is a pain in the rear end. Christy helped mike the process a lot easier. Everything was in order and The Truck was the perfect size for my needs. I would recommend this company to everyone.Ronald B.
Customer did not leave a comment.terrell A.
Customer did not leave a comment.Roger K.
Christy was very helpful and friendly. She worked very hard to make sure I was satisfied, and explained everything very well. It was a pleasure doing business with U-Hall, and Safe-Stor.Leonard R.
Service person very friendly and helpful. Trailer lights and connectors worked well.kenneth S.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Rodney P.
As indicated in my phone call, this location needs to focus on basic customer service and communication.Jason K.
Customer did not leave a comment.glenn G.
Very friendlyMark L.
Customer did not leave a comment.Brain M.
After hour drop off. No one there.Tim W.
The customer service is amazing! I love the nice ladies there that are very helpful and fun!Kelley C.
Customer did not leave a comment.Mario S.
Customer did not leave a comment.Laura W.
The move did not start off well, as I'd refused the additional coverage and yet it was added and my card already charged. When I brought this to the attention of the rep, she reversed the entire charge and was about to charge my card a second time. Knowing that the reversal charge would not immediately be available, I informed the rep that I did not have enough to cover double charges. She continued to say it would be immediately reversed on my card, to which I told her it would not happen. We finally contacted Uhaul and they advised not to recharge my card at that time, but I spent the 4 days sweating whether my card would be cleaned out by another charge. In the end, the charges were reconciled without a double charge.Edward P.
Customer did not leave a comment.Katie H.
hard to lift 6x12 trailer onto hitch with out trailer jackEvan G.
Customer did not leave a comment.ron B.
Horrible experience on website- kept crashing while making reservation. UHaul Computers were down when I? went to pick up, so it took an hour to pick up a $20 trailer. Ridiculous. Staff was very nice and apologetic, but UHAUL SUCKS! I? won't be back.Noel D.
Customer did not leave a comment.Aaron F.
Had it booked for 8am for check in yourself and couldn't. Poor poor customer service all the way around. Had to wait till they opened at 9. Wasted a whole hour.Danny C.
Customer did not leave a comment.CARA C.
Customer did not leave a comment.Rick S.
Customer did not leave a comment.Leslie C.
Customer did not leave a comment.James L.
I was planning on picking up the truck at a different location. I was notified that location didn't have the truck available and switched me to this location. I would think there could be some way your website could be updated to know which trucks are available at each location at the time of bookingjames L.
Customer did not leave a comment.Kayla P.
The service rep didn't understand the u-haul rental/storage unit 1 month free offer - had she understood it, I would have rented the U-Haul first, then the storage unit so I could get a month freeAllyson C.
the service was good when rented vehicle but I was overcharged and they are not getting back with me with a response to why. My bill looks like I was charged for two days in error when it was supposed to be one day returning the vehicle after closing hours.cindy F.
Customer did not leave a comment.Brad M.
Customer did not leave a comment.Sylvia C.
Clean truck better - have reserved dollyJoseph H.
Customer did not leave a comment.Michael R.
Excellent service , no hassles; would highly recommend. Tilly (at the location I normally use) found it for me. 5 miles away. Friendly staff, excellent experienceGreg B.
We we're trying to do a one-way rental but were given the wrong contract and charged a wrong destination fee as a result.MANDY P.
Pathetic customer service! Some of the worst I've ever received by a business! In my case, the lack of knowledge by the staff, and overall lack of their caring for customers at the hands of U-Haul's TOTAL screw up, the rental should have been free! I had 5 men hired to assist in the move being paid by the hour, and because of U-Haul's numerous mistakes in handling this reservation, it cost me several hundred dollars in labor for lost time! Unacceptable! The truck should have been rented for free because of U-Haul's mistakes!ann W.
Customer did not leave a comment.CELESTE K.
Customer did not leave a comment.Kathy G.
Terrible service when picking up and dropping off from different employees. What an attitude....Nice guy did help me unhook trailer. Said he does not worker but "helps" inside. I will spend my money else way and will certainly not recommend to my friends.Claude L.
The truck was reserved for 12:15 via internet for us to pick up at this location. My husband came home from work at lunch and we headed over to pick it up--only to find that the facility was closed for lunch until 2:00! He did not have that long for lunch, so I had to take him to work. I later had to go back to get the key as he would not be able to make it back before they closed. Then in the evening I had to go to work to pick him up and drive him to pick up truck! In total I wasted about 1.5 hours which could have been easily avoided it these hours were posted! Why would it even be an option to pick up at 12:15 if they facility is closed!?! This was very frustrating and cost US money in gas and ruined our packing plans. VERY disappointing. In addition, it was not explained how much it would be for additional mileage-which it ends up wasn't any. The receptionist was on a personal call when I entered and she didn't seem to want to be bothered waiting on me.Karen B.
Customer did not leave a comment.Donald Q.
Rescheduled drop off location to this location (my original choice). Returned unit on Sunday. The location was closed and gated. Had to squeeze into gate to find number on door to get access code to drop off truck. The lot is very small. Had to utilize several spots to park truck. I want to discuss with uhaul the increased price I paid when I changed reservation but then changed back to original plan. I was told I still had to pay double the original quote. I can be contacted at 251-753-5777.Brian R.
Nothing keep up the great workdiane B.
Customer did not leave a comment.Terry D.
I've been charged for a 2 day rental yet brought the truck back within 24 hours of picking it up. Please credit back 1 day. Contact me with questions.Alvin F.
I had rented a 15 ft. truck. The truck I ordered was 6.5 miles closer to my house. Uhaul made the change I didn't. So I had to pay $1.09 a mile extra for those 13 miles. I feel I should be credited those monies. Thank you.raymond L.
First of all let me just say this, this was the worst experience I have had with a move. The lady at this location did not tell us when we had to return the truck she pretty much threw our stuff at us and we were on our way. The gas level on the paper was wrong which caused us to have to put more gas in it when we dropped it off then what it had in it when we picked it up. The gas gage was off by an 1/8th of a tank. The lady didn't come out to the truck with us and make sure there was not any damage to the truck. I paid way to much MONEY to rent this truck to have the level of service I had. WILL NOT RENT FROM U-HAUL EVER AGAIN.......Timothy L.
Called day before. Vehicle broke. Received confirmation for a new pick up site. Email said 8 am- waited 1 hr before they really opened-9am. Then they didn't have. Was sent to another location. Had to pay movers for 2 hours of sitting!Ellie S.
Customer did not leave a comment.Jennie L.
Very pleasant personnel. Very clean. Good experience.Cynthia D.
Customer did not leave a comment.Shawn R.
Customer did not leave a comment.David F.
Customer did not leave a comment.Rushton B.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.toshiko O.
When I ordered my truck - I chose not to buy the insurance....I picked up the truck and when I returned it and left I noticed on my receipt that I was charged for it anywayROBERT N.
Customer did not leave a comment.Joel W.
window on driver side cracked open, passenger side fully open... it was raining and the seats were wet... made windows fog easily and was difficult to see through window.Thomas R.
Customer did not leave a comment.Michael C.
Customer service representative wasn't attentive.BRANDON R.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.MIKE J.
Great location and people really helpful.CARLOS F.
Customer did not leave a comment.MARK G.
Nice lady helped me.Stephen G.
Customer did not leave a comment.FRANK F.
everyone I delt with in the local store were amazing!! the person I spoke to through the 800 number was incredibly rude. however, I will continue to use and recommend the local office I rented from as they were very kind!! Many Thanks!!EMMY W.
When I arrived to drop off the vehicle, no one was present and the gate was locked. I had to wait for another person who happened to come by with the code to let me in to drop off the truck. My calls to U-Haul were not answered, so I ended up waiting 30 minutes. Horrible experience with U-Haul.CHRISTOPHER G.
The store's computer was down and the CSR could not check me out or give me a receipt. I received an email receipt later that I do not agree with.Seth S.