Laverne was fabulous. She was friendly, courteous and very professional. I would highly recommend driving to Wilcox just for her outstanding customer service skills. I've had to deal with other U-Haul locations for rentals, but I have never felt so warmly welcomed like I did here. Kudos to Laverne!
MICHELLE D
Customer Reviews for Hwy 86 Storage & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very well managed location. Helpful staff. Easy drop off.
Archie SWe were treated with kindness and respect. Thank you very much.
Janice OThis location was an excellent experience, and they had a good selection of equipment. Vehicle was clean and well maintained.
SAVANNA VEmployee was very helpful with the return. The facility is clean and welcoming. Easy drop off and follow up call the following day.
ELLEN KEverything was great!
WALTER AGreat customer service, very friendly and helpful. Very nice location/facility.
KRISTEL JVery rood
DAVID HThe truck was hardly driveable. It wasn’t aligned and there’s no way that was overlooked.
Howard SExcellent service!
DUSTY SThe woman who worked in Wilcox was phenomenal. That being said, I had originally scheduled my pick-up in Tucson and had to drive 80 miles ONE WAY / 160 MILES TOTAL to Wilcox to pick up the equipment. I filed a customer complaint based on the interaction I had with the Logistics Manager in Tucson over the phone who was extremely rude and interrogated me when I said I had an additional discount and would not give it to me. I was told 3 business days but no one has called me back. I would appreciate a call back to discuss the customer experience as well as review if the discount I had requested can be honored. I believe phone calls are recorded so I would listen to how the person I spoke with treated me (Not well).
MIGUEL MAbsolutely the best experience I’ve had. Great people to work with. Knowledgeable and kind.
JULIE CI've used this location before and haven't had issue. I don't believe it was something they could of prevented if it hadn't been reported to them. I let them know in the return survey. The trailer I rented door would get stuck when the door would slide all the way up. The first time it happened took me 15 min to get it unstuck. Again never had an issue at this location. I just believe this issue wasn't reported to staff from the last person that rented the trailer. I will be return to location as I believe this place has always had great service. The owner is also nice and helpful he even goes out with you to help with an issues.
MARIO LThe experience was very friendly, professional and informative. The grounds were very clean and well maintained.
greg sNo improvement necessary. The customer service at the Wilcox U-Haul location went above and beyond. I would highly recommend them to anyone who needs any kind of U-Haul rental
Andrea FIt wasn’t these people fault. The lady thief was top notch,
Kenneth LAgain do not require the customer to drive an additional 80 miles.
Doug OI rented from one location and left it at another. I would be hard pressed to say which was better or friendlier, which always makes the experience go easier. No problems. Very friendly people. I would have no problem sending future customers to them.
Francis FEverything went so smoothly. I wouldn’t change a thing!
julie rWhile I had been assured originally that I could drop the truck off at any uhaul location in the area, as I attempted to do so at this location I was informed there was no such policy. Once again, only in the fine print did it say there was a specific location I had to go to for drop off, and it was going to either cost me more gas or extra miles to get there. Luckily this location was super helpful and they let me leave the truck with them. I would definitely recommend this location. Super friendly and helpful!
Brian RThey have always been helpful
Rich WJust wonderful people with so much patience and I’m so grateful they were very helpful in our emergency hauling from Arizona to California, the older man who helped us hitch the trailer thank you very much for all your help and to the lady who showed so much love to my son thank you very much! 💝
MARIANITA SGreat staff and service!
Ricardo CYou need not do anything more to improve your services. The staff was very respectful and very helpful. The bathroom was immaculate. Thank you for your kindness and support in my moving. God bless you.
Eula BNothing the lady was so friendly and helpful that helped us would definitely tell others to rent at the willcox location
Jennifer MWillcox uhaul She's amazing very helpful in ideas,warming qnd friendly
Danielle SLaverne was very helpful and accommodating. Such a sweet and professional lady.
Kari KOnce on the road we found out the Air Conditioning did not work.
Robert HSeveral hours after picking up the UHaul truck, packing it up, then driving through rain and snow I was called by a UHaul rep stating that they were changing my drop off location to a town 40 miles away from my original drop off location. When asked if I was being reimbursed (due to now having someone have to drive with me 80 miles round trip further than expected) to drop off the truck, the rep said no, but they would add 2 days for me to drop it off further. Adding something like that to try to plan amongst moving out of town and working is stressful and frustrating. Every time I rent UHaul something ridiculous like this happens. The app for self pick up and self drop off also gave my fiancé and I problems and the “quick” drop off process took about an hr due to the location being closed & unavailable by phone.
Kathlene BNeed a bigger key box to receive the new keys for the Ford vehicles. Great people and friendly service
Thomas GThe woman who took the reservation and issued me the vehicle and equipment was extremely helpful and friendly. She made the process very easy.
ROBERT GExcellent assistance provided, staff addressed concerns regarding the tire issue and directed us as to how to complain regarding the state of the truck at the time of pick up.
Arizona DLavonne was absolutely perfect to work with very helpful!
Kim LWe dropped off hours to a storage location that was locked and left in front of facility we had to also drop off over 40 miles away from closer locations.
Lonn Bawesome service personal, and facilities
James THighway 86 Storage is always the best place to deal with! They are friendly and helpful.
lesley MI'm bad with names but the lady that works their is one of the most caring and nice person I've met. She also explained the process very well. I was in and out quick.
Bruce PNobody in office. Had to look behind buildings for drop area.
Timothy PStaff were helpful and quick, dropoff process was extremely easy, even after dropoff location change
Jacob HThe lady at the desk was awesome
Stephen NThe U Haul number does not work. Call information for the local number. On the brighter side, this is a secure well run business. Very nice Lady running the business. Very thorough and very helpful. It is a pleasure to find a well run, professional, and informative establishment to do business with. I WILL return to this establishment.
Thomas GThe ladies at the location where I rented this equipment were very knowledgeable and helpful. Excellent service.
robert mThis lady was amazing. Very cordial and helpful. True professional.
Brent AIt was great very satisfying
patrick wThe drop off went very smoothly. The lady that is at the front office is very helpful and friendly.
Ray HAll is well, great filk
Jeff MOur experience with this location was great. The very nice lady that worked there was amazing!
MiChelle WA paper copy of the receipt would be nice for thosr of us that are not as technology competance. At least a final receipt. I cant find how much my final bill was.
Robert SSuper helpful, very nice owner. Highly recommend
JOHN NThe place was closed till after 1 :30 Closed at 20 am The woman there was red eyed,rude,causing spitting,. Refused to except truck returned.over charged me. than ran in front of my car.dilberately wanting to get hit. Crazy ,or on dope she was.truck,,should have been in service garage and not rented out.Gages didn't work.smoked climbing hills. Gas mileage 3 used in tanks in 200 miles.u haul now is awfully.Waste of money.workers have no respect for anyone
nancy eThis was one of the most pleasant rental experiences I have ever had. The lady that helped us was amazing!!
Thomas JI still haven’t received a receipt for the rental, and I had to park the trailer outside of the facility because it was gated for and I wasn’t informed of that, and the place was 40 miles away from where I requested to drop it off due to the lot closest to me be “full” when there in fact was enough room.
Dustie HLaverne is so helpful, friendly, and knowledgeable about all aspects of renting moving trucks! She showed so much care and concern for my move. You can be proud to have her and this location representing UHaul! Thanks so much!
Robyn HLady at this location was polte and helpful also. We discussed outrageousness of rate increases. Doesn't make sense for small businesses to rent a few times a year at such prices!!!!! I'm buying used!!!!
Nate TMy contract stated I was dropping off in Safford AZ but then I was instructed by a person in Tucson to take the truck over 40 miles away to Willcox AZ. This did not seem right. Not a good business practice.
carol kThe only thing that was not right was that we were told to bring the truck back to Willcox az instead of Thatcher az where the contract was for. Nothing was bad about the service we received at both locations...
melissa mGreat, thorough inspection and very friendly! Large location with ample equipment.
Robert LThe lady running this U Haul location in Willcox AZ was very pleasant and helpful.
Elizabeth LHaving to drive 1.5 hours out of my way for a truck that was reserved well ahead of time in my opinion deserves far greater compensation than was provided. I didn't have that amount of time available but had to make due out of necessity. The U-Haul location was good and the service of the pickup location personel was good.
Mitchell BGreat store. Nice people
Jeff M