Customer Reviews for Hwy 86 Storage & Rentals
(U-Haul Neighborhood Dealer)

545 reviews

1931 N Haskell Ave   Willcox, AZ 85643

(520) 384-6387

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(520) 384-6387

1931 N Haskell Ave
Willcox, AZ 85643

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

APRIL B 
Rating:
5.0

Very well managed location. Helpful staff. Easy drop off.

Archie S 
Rating:
5.0

We were treated with kindness and respect. Thank you very much.

Janice O 
Rating:
5.0

Customer did not leave a comment.

MISTY B 
Rating:
5.0

This location was an excellent experience, and they had a good selection of equipment. Vehicle was clean and well maintained.

SAVANNA V 
Rating:
4.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

TRAVERS K 
Rating:
5.0

Employee was very helpful with the return. The facility is clean and welcoming. Easy drop off and follow up call the following day.

ELLEN K 
Rating:
5.0

Customer did not leave a comment.

PHILLIP S 
Rating:
5.0

Everything was great!

WALTER A 
Rating:
5.0

Customer did not leave a comment.

DEBORAH F 
Rating:
5.0

Great customer service, very friendly and helpful. Very nice location/facility.

KRISTEL J 
Rating:
1.0

Very rood

DAVID H 
Rating:
2.0

The truck was hardly driveable. It wasn’t aligned and there’s no way that was overlooked.

Howard S 
Rating:
5.0

Customer did not leave a comment.

JOSE C 
Rating:
5.0

Excellent service!

DUSTY S 
Rating:
5.0

The woman who worked in Wilcox was phenomenal. That being said, I had originally scheduled my pick-up in Tucson and had to drive 80 miles ONE WAY / 160 MILES TOTAL to Wilcox to pick up the equipment. I filed a customer complaint based on the interaction I had with the Logistics Manager in Tucson over the phone who was extremely rude and interrogated me when I said I had an additional discount and would not give it to me. I was told 3 business days but no one has called me back. I would appreciate a call back to discuss the customer experience as well as review if the discount I had requested can be honored. I believe phone calls are recorded so I would listen to how the person I spoke with treated me (Not well).

MIGUEL M 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

Customer did not leave a comment.

JORGE G 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE V 
Rating:
5.0

Customer did not leave a comment.

Travers H 
Rating:
4.0

Customer did not leave a comment.

Micah C 
Rating:
5.0

Absolutely the best experience I’ve had. Great people to work with. Knowledgeable and kind.

JULIE C 
Rating:
4.0

Customer did not leave a comment.

WADE D 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B 
Rating:
5.0

Customer did not leave a comment.

WAYNE M 
Rating:
4.0

I've used this location before and haven't had issue. I don't believe it was something they could of prevented if it hadn't been reported to them. I let them know in the return survey. The trailer I rented door would get stuck when the door would slide all the way up. The first time it happened took me 15 min to get it unstuck. Again never had an issue at this location. I just believe this issue wasn't reported to staff from the last person that rented the trailer. I will be return to location as I believe this place has always had great service. The owner is also nice and helpful he even goes out with you to help with an issues.

MARIO L 
Rating:
5.0

The experience was very friendly, professional and informative. The grounds were very clean and well maintained.

greg s 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

No improvement necessary. The customer service at the Wilcox U-Haul location went above and beyond. I would highly recommend them to anyone who needs any kind of U-Haul rental

Andrea F 
Rating:
5.0

It wasn’t these people fault. The lady thief was top notch,

Kenneth L 
Rating:
5.0

Again do not require the customer to drive an additional 80 miles.

Doug O 
Rating:
5.0

Customer did not leave a comment.

Lorraine P 
Rating:
5.0

I rented from one location and left it at another. I would be hard pressed to say which was better or friendlier, which always makes the experience go easier. No problems. Very friendly people. I would have no problem sending future customers to them.

Francis F 
Rating:
5.0

Everything went so smoothly. I wouldn’t change a thing!

julie r 
Rating:
5.0

While I had been assured originally that I could drop the truck off at any uhaul location in the area, as I attempted to do so at this location I was informed there was no such policy. Once again, only in the fine print did it say there was a specific location I had to go to for drop off, and it was going to either cost me more gas or extra miles to get there. Luckily this location was super helpful and they let me leave the truck with them. I would definitely recommend this location. Super friendly and helpful!

Brian R 
Rating:
5.0

They have always been helpful

Rich W 
Rating:
5.0

Just wonderful people with so much patience and I’m so grateful they were very helpful in our emergency hauling from Arizona to California, the older man who helped us hitch the trailer thank you very much for all your help and to the lady who showed so much love to my son thank you very much! 💝

MARIANITA S 
Rating:
5.0

Great staff and service!

Ricardo C 
Rating:
5.0

Customer did not leave a comment.

Richard P 
Rating:
5.0

You need not do anything more to improve your services. The staff was very respectful and very helpful. The bathroom was immaculate. Thank you for your kindness and support in my moving. God bless you.

Eula B 
Rating:
5.0

Nothing the lady was so friendly and helpful that helped us would definitely tell others to rent at the willcox location

Jennifer M 
Rating:
5.0

Customer did not leave a comment.

Marty B 
Rating:
5.0

Willcox uhaul She's amazing very helpful in ideas,warming qnd friendly

Danielle S 
Rating:
5.0

Laverne was very helpful and accommodating. Such a sweet and professional lady.

Kari K 
Rating:
5.0

Once on the road we found out the Air Conditioning did not work.

Robert H 
Rating:
1.0

Several hours after picking up the UHaul truck, packing it up, then driving through rain and snow I was called by a UHaul rep stating that they were changing my drop off location to a town 40 miles away from my original drop off location. When asked if I was being reimbursed (due to now having someone have to drive with me 80 miles round trip further than expected) to drop off the truck, the rep said no, but they would add 2 days for me to drop it off further. Adding something like that to try to plan amongst moving out of town and working is stressful and frustrating. Every time I rent UHaul something ridiculous like this happens. The app for self pick up and self drop off also gave my fiancé and I problems and the “quick” drop off process took about an hr due to the location being closed & unavailable by phone.

Kathlene B 
Rating:
5.0

Customer did not leave a comment.

oscar s 
Rating:
5.0

Need a bigger key box to receive the new keys for the Ford vehicles. Great people and friendly service

Thomas G 
Rating:
5.0

The woman who took the reservation and issued me the vehicle and equipment was extremely helpful and friendly. She made the process very easy.

ROBERT G 
Rating:
3.0

Customer did not leave a comment.

Lonn B 
Rating:
5.0

Excellent assistance provided, staff addressed concerns regarding the tire issue and directed us as to how to complain regarding the state of the truck at the time of pick up.

Arizona D 
Rating:
4.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

Yvonne J 
Rating:
5.0

Customer did not leave a comment.

Bernadette V 
Rating:
5.0

Lavonne was absolutely perfect to work with very helpful!

Kim L 
Rating:
2.0

We dropped off hours to a storage location that was locked and left in front of facility we had to also drop off over 40 miles away from closer locations.

Lonn B 
Rating:
3.0

Customer did not leave a comment.

Carolyn L 
Rating:
5.0

awesome service personal, and facilities

James T 
Rating:
5.0

Highway 86 Storage is always the best place to deal with! They are friendly and helpful.

lesley M 
Rating:
5.0

Customer did not leave a comment.

Tim A 
Rating:
5.0

Customer did not leave a comment.

Nicky D 
Rating:
5.0

Customer did not leave a comment.

Colin d 
Rating:
5.0

I'm bad with names but the lady that works their is one of the most caring and nice person I've met. She also explained the process very well. I was in and out quick.

Bruce P 
Rating:
3.0

Nobody in office. Had to look behind buildings for drop area.

Timothy P 
Rating:
5.0

Staff were helpful and quick, dropoff process was extremely easy, even after dropoff location change

Jacob H 
Rating:
5.0

The lady at the desk was awesome

Stephen N 
Rating:
5.0

The U Haul number does not work. Call information for the local number. On the brighter side, this is a secure well run business. Very nice Lady running the business. Very thorough and very helpful. It is a pleasure to find a well run, professional, and informative establishment to do business with. I WILL return to this establishment.

Thomas G 
Rating:
5.0

The ladies at the location where I rented this equipment were very knowledgeable and helpful. Excellent service.

robert m 
Rating:
5.0

This lady was amazing. Very cordial and helpful. True professional.

Brent A 
Rating:
5.0

Customer did not leave a comment.

Randall Q 
Rating:
5.0

Customer did not leave a comment.

Therese A 
Rating:
5.0

It was great very satisfying

patrick w 
Rating:
5.0

The drop off went very smoothly. The lady that is at the front office is very helpful and friendly.

Ray H 
Rating:
5.0

Customer did not leave a comment.

ARTURO R 
Rating:
5.0

All is well, great filk

Jeff M 
Rating:
5.0

Our experience with this location was great. The very nice lady that worked there was amazing!

MiChelle W 
Rating:
5.0

Customer did not leave a comment.

Arlinda M 
Rating:
4.0

A paper copy of the receipt would be nice for thosr of us that are not as technology competance. At least a final receipt. I cant find how much my final bill was.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Lisa L 
Rating:
5.0

Super helpful, very nice owner. Highly recommend

JOHN N 
Rating:
5.0

Customer did not leave a comment.

BRYAN G 
Rating:
5.0

Customer did not leave a comment.

Sue T 
Rating:
1.0

The place was closed till after 1 :30 Closed at 20 am The woman there was red eyed,rude,causing spitting,. Refused to except truck returned.over charged me. than ran in front of my car.dilberately wanting to get hit. Crazy ,or on dope she was.truck,,should have been in service garage and not rented out.Gages didn't work.smoked climbing hills. Gas mileage 3 used in tanks in 200 miles.u haul now is awfully.Waste of money.workers have no respect for anyone

nancy e 
Rating:
5.0

This was one of the most pleasant rental experiences I have ever had. The lady that helped us was amazing!!

Thomas J 
Rating:
5.0

Customer did not leave a comment.

Darrel N 
Rating:
5.0

Customer did not leave a comment.

Randi H 
Rating:
1.0

I still haven’t received a receipt for the rental, and I had to park the trailer outside of the facility because it was gated for and I wasn’t informed of that, and the place was 40 miles away from where I requested to drop it off due to the lot closest to me be “full” when there in fact was enough room.

Dustie H 
Rating:
5.0

Laverne is so helpful, friendly, and knowledgeable about all aspects of renting moving trucks! She showed so much care and concern for my move. You can be proud to have her and this location representing UHaul! Thanks so much!

Robyn H 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
5.0

Lady at this location was polte and helpful also. We discussed outrageousness of rate increases. Doesn't make sense for small businesses to rent a few times a year at such prices!!!!! I'm buying used!!!!

Nate T 
Rating:
5.0

My contract stated I was dropping off in Safford AZ but then I was instructed by a person in Tucson to take the truck over 40 miles away to Willcox AZ. This did not seem right. Not a good business practice.

carol k 
Rating:
5.0

The only thing that was not right was that we were told to bring the truck back to Willcox az instead of Thatcher az where the contract was for. Nothing was bad about the service we received at both locations...

melissa m 
Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Great, thorough inspection and very friendly! Large location with ample equipment.

Robert L 
Rating:
5.0

The lady running this U Haul location in Willcox AZ was very pleasant and helpful.

Elizabeth L 
Rating:
3.0

Having to drive 1.5 hours out of my way for a truck that was reserved well ahead of time in my opinion deserves far greater compensation than was provided. I didn't have that amount of time available but had to make due out of necessity. The U-Haul location was good and the service of the pickup location personel was good.

Mitchell B 
Rating:
5.0

Great store. Nice people

Jeff M 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

I never received a confirmation phone call or txt message to confirm my reservation. So the hour before I am scheduled to pick it up a get a phone call from dispatch that it is unavailable. Yvette or Yvonne at traffic/dispatch was very rude. Had to drive 45 minutes away to pick up another truck. Would not recommend uhaul

Ryan K 
No reviews have been submitted for this location.
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