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WILLIAM M
Customer Reviews for Hy Inn LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Horrible experience.
ISAIAH CNo one there and the app didn't show i had a trailer for return. I called, guy was off location. Left the trailer near the perimeter gate as instructed and took my own pictures for proof.
JEFFREY LBeing open during advertized open hours seems like a no-brainer.
MELANIE SI picked up the truck and trailer on Friday afternoon. I was charged for 2 days for a one way trip. I was told that if I dropped it off the next day, that I wouldn’t get charged for the second day. I delivered it early in the morning the next day and still got charged for the full two days. If I knew that I was going to be charged the amount that I was charged, I would have found an alternate way to do my trip. I’m not happy.
KEVIN SThey were very friendly and helpful. I would recommend to anyone. I will be renting again from this location when I return to Pelzer South Carolina this summer.
MARK MVery quick and easy. Very nice owners.
ALLIYAH JGood friendly folks who care about their customers! Thanks!
THOMAS GCommunicate from location to location better. I was overcharged for the initial rental and charged for repairs which were needed before I rented the equipment. And you know this because the repair parts were already ordered for the location I rented it from. I'm very disappointed in this companies procedures and lack of communication between stores. Not to mention, try to sign up to their website...
David H