Don't think they know U-Haul policy. We were stuck with a sidewall tire that was damage before we took possession on the car hauler. Waited two hours after we left the facility because they told us we have to call roadside for assistance. Which in turn loss or room for the night and couldn't find another one to replace it, so we end up traveling through with a couple of hour naps at two rest stops. Not what we planned on, but we made it through. Have the facilities check the equipment and repair them as see fit so this doesn't happen again to someone else way before they arrive to rent your product.
JODY B
Hy Inn LLC
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Pelzer, SC 29669
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- 2.5 Average Customer Rating
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Had a damage side wall of the trailer tire I was renting and was told that the pickup location they could not fix it at their site and for me to call roadside for assistance concerning repairs. After leaving the location it took almost two hours for repair and lost my hotel stay for the night and could not find a new hotel due to full capacity and notice. Spent a couple of hours resting/sleeping in three different rest areas trying to push on to get home for my grandbaby birthday party. There is way more but leave you with just this portion.
JODY BPut the wrong equipment number on the contract trying to overcharge me. Saying I dropped the Uhaul in New York when it went 20 miles down the road and back. Customer service is useless.
BRIAN RHorrible experience.
ISAIAH CNo one there and the app didn't show i had a trailer for return. I called, guy was off location. Left the trailer near the perimeter gate as instructed and took my own pictures for proof.
JEFFREY L