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Icamia P
Customer Reviews for Hyde Park Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful team and understanding when I rented a van.
Charmaine WPick up and drop off was very smooth and effortless great location
Roeyah WAll around great experience as usual.
Theo GI dropped off my return at 11 AM (an hour early as it was due at noon). The gentleman at the desk asked if I was picking up or dropping off. I told him dropping off. He took the key to the truck and went to his desk for ~3minutes, came back and told me I was all set. He didn't process my return until 5PM and tried to charge me for an extra day. I called support and David took care of me, but I feel like this is a gross error on the drop off locations part and completely unacceptable.
Matthew PGreat
Linzey CAs per usual everything was perfect. Thank you.
Theo GEveryone we’re friendly excellent service.
Melissa PHello, i only drove 3 miles the final odometer for my trip was 6455. please adjust the rental to reflect this final odometer reading of 6455. Thank you i’ll inform the credit card of the adjustment. thank you vm…
Caesar CNo comments
Mario STo be honest you are doing an excellent job I appreciate the smiles, the warmth welcome , the patience the good conversations and the good listening ears , it’s a place to go and be rest assured you are in good hands God bless the managers and the entire staffs
Johnsongreatson UOverall, a poor experience. U-Haul has removed the people from its operations and you can tell. Most check in is done online, which is difficult on their website or works slightly better on their buggy app. I had issues that needed a resolution and I sat on hold for 40 minutes without reaching a representative. I finally got the app chat to work and the team member was able to sort me out. It was a lot of stress for what should have been a relatively easy single day truck rental. Overall, the “conscience” of online check in and check out is a stupid way of cutting corners and saving money. Employee more people. When possible I will avoid U-haul and suggest alternatives to friends.
Riley LWhen we were picking up the equipment, the person working there asked what we were moving and suggested getting a different dolly instead of the one I had originally booked as that would be more useful for the stuff we needed to transport. This was helpful.
Sharba BI worked with a woman named Sandy and she was really helpful. She made everything very quick and easy and I really appreciated that. Five stars for her.
Timothy Canother great experience with these lovely people - thanks so much! see you next time.
Amanda EYeah the staff there is cool. SANDY AND JAY ARE GOOD WORKERS AND DEDICATED TO SEEING THE NEEDS OF THE CUSTOMERS ARE MEER
ISAAC HThe people were very friendly and helpful. The location is convenient. After hours drop off very easy.
Maureen WI got my UHaul FIVE hours after the alloted time. Missed my move in date, horrible experience.
naga gLocation was convenient, easy check in process. With reasonable prices.
Jessica TI reserved furniture pads, and the location did not have any upon arriving. All else went well.
Adrian WKeep up the good work very professional management team.
CLARINDA DGreat staff! The agent was super friendly, professional and knowledgeable.
MARCELO RSuperior customer service
PETER SThis Location always treats me well and trucks are always clean...
THOMAS DHelpful staff! Very quick for setting everything up. Made the experience very easy.
Robert BNot sure, the Gentleman who helped us was fantastic and the truck drove well. What more can you ask for?
Kirk BThe lady that rents out the U-Haul told me I gave her a one star that’s what she deserves due to my last encounter with them
GERALD WStaff was amazing and very helpful THANK YOU
STEPHANIE IThe UHaul website is pretty awful. Slow to load, hard to upload photos, and they hadn't refreshed their database, leading me to falsely believe that a payment was due. However, all the customer care employees were pretty helpful in resolving everything.
NEERAJA APretty ridiculous to charge double for 2 extra hours needed (8pm instead of 6pm). I understand the session chrge but didnt realize it meant a whole other charge for the SafeMove Insurance (60$ instead of 30$). Front right tire was at 51 PSI and had a check engine light upon entering. I could have went inside but it was 5 degrees so I did it myself. This was for a cargo van, all the other tires were around 75-80. Made me very nervous driving thinking Id get a flat. The lot is dark and icy. Made it super dangerous to take post drop off photos. Wont ever return.
BARBARA TCustomer service was excellent and knowledgeable about what size truck would better support my needs.
JERI ADon’t charge your customers for accidents when they didn’t get in accidents. Fraudulent and scammy company and organization.
KERRY MGreat customer service
NATARSHA SOld school location clean efficient professional.
MARLA REverything thing was on point... fast service and nice friendly staff...
ARETHA SHaving ongoing problems with website believe it or not making storage payments .. multiple login email .. phone text verification and still cannot pay online or by phonr
ELLISON EBetter customer service during pickup
NEENAH PCustomer service is lacking; staff address you as though you're wasting their time with your business. That said, the equipment worked as it should and no concerns there--which is the main thing. If they had competition, perhaps it would be different.
PETER BWeve usee this location for storage and uhauls for years, and are always very happy with them. Best place in Chicago.
JOHN MEverything was amazing except that I was told I would be reimbursed $8 dollars if I bring the van with 1 bar more fuel - that never happened
RAM IThe app was not very user friendly. The website the desk person used was also painfully slow. It took approximately 30 minutes to check in despite there only being one person in front of us (who had already been there 15 minutes). Staff was helpful and friendly but are definitely limited in what they can do with such archaic tech.
Courtney PCustomer service was sorely lacking - to start, signage was unclear or missing,especially in regards to parking and where the main entrance was located. More importantly, the staff were very unfriendly for no reason and made the whole exchange unpleasant. We were made to feel unimportant and like a major burden just for being there (at our scheduled pickup time no less) and were treated pretty rudely during the signing and license registration process. On the plus side, the equipment was available, brand new, and in excellent condition, absolutely no complaints there. Overall the poorest uhaul experience I've had, entirely due to the staff
NICHOLAS RThe representatives on site were very nice and helpful with my rental. I like that I'm not rushed back prior to close and can safely return my rented vehicle to lot and return the key via the drop box. I move supplies and tools for my business and until I purchase a large truck or van, I will continue to use this location for its ease and convenience and excellent service. Thank you!
AMANDA BEverything was great smooth pick up and drop and the lady who helped me was good. Great customer service. And the guy who I dropped off to made it easy beymy ankles were swollen thanks
BIANCA SThe rental process was quick and straightforward. I definitely appreciated the option to schedule movers. R & J Movers were excellent.
ADAM PThe staff was very helpful, efficient, and friendly. Thank you for your assistance today.
ROY WOpened 15 mins late
ADRIEL GPlease clone the young lady that helped me at your 5155 s Cottage Grove, Chicago location (Latina 5.5ft tall). She was professional, amazing, helpful and a bright ray of sunshine.
RUBEN R