Pete F. on 9/29/2016
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The gentleman who helped me was excellent, quick and totally professional. Very impressive.
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Darrill W. on 9/28/2016
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Fast and Easy experience.
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FELIX N. on 9/27/2016
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As soon as I parked my car, I was enthusiastically greeted by an employee outside, who direct me to the office. Absolutely no wait. I walked thru the door and drove out in less then 10 minutes.
The process was friendly. I was explained the details I wanted to hear. I left sure of the service being delivered, and the cost for the service.
Without a doubt.I would recommend this location.
These employees were all stellar.
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Ira G. on 9/27/2016
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Vacuum the inside.
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HARRY M. on 9/27/2016
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The customer service was excellent. The truck was clean and all the paperwork was ready when I got there.
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Alisa M T. on 9/25/2016
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The drop off location was in a bad neighborhood.
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Ulysses B. on 9/22/2016
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Try to repair small issues as soon as possible. The truck had a few knob/buttons missing. The functions they controlled still operated, but it is somewhat inconvenient to have to use a finger or an object to turn on or off some control.
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Monique L. on 9/19/2016
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Great customer service and very accommodating!
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Eduardo P. on 9/17/2016
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I had a reserved a van until 3:00 pm, and everything had been confirmed through the website.
But when I picked it up I was told I needed to return it before because another costumer had also reserved it earlier. We agreed that I would try to make it back by 1:00 pm, but contingent to the way the move was going.
I was surprised to receive a call at 11:00 am, asking to return the van!!
It seems to me that whatever reservation id done through the website might just not be honored, and it is left up to the whim of whomever is the attendant at that moment. This is unacceptable.
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Cameron H. on 9/15/2016
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Very friendly staff. Extended my rental one day, which was very helpful. Thankfully no one had the truck rented for the next day.
Otherwise I would have been that jerk, and the next customer would have blamed Uhaul for my lack of planning skills. Thanks again.
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David K. on 9/12/2016
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The original drop off point I was assigned was boarded up. It was a struggle to connect with uhaul to get a new drop off. When it was assigned, it was in a very dangerous neighborhood. It took a number of calls to finally get this drop off point. This one was fine, but it was a genuine struggle with multiple calls to get this worked out. I am grateful this drop off location took the truck
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Surur Y. on 9/4/2016
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Wonderful, kind, friendly, competent, and helpful service. Go here for your moving truck needs- they will take care of you!
Building Dilapidated, smelling of mold, and no one answered the front buzzer when we buzzed so unfortunately poor rating for the location ... It's a self storage and I would definitely not store my items here based on the unique smells.
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Carol H. on 9/2/2016
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Very helpful and efficient. Very friendly.
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Caroline S. on 8/23/2016
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Easy booking, great van, friendly service!
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William P. on 8/18/2016
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This office is in a very old building. You have to get "buzzed" in. I live in the suburbs and this pick up location is 18 miles from my home. There is a UHaul facility right down the street from me. I called this facility like my text said to do to secure the truck. After calling for an hour straight, I finally got to talk to someone who verified that the truck was there. This was one of the LAST places I would ever want to pick up a truck. With that said, Jeff at this facility was helpful.
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Matthew T. on 8/17/2016
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Extremely friendly and accommodating
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Daette L. on 8/16/2016
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I got so involved with cleaning our new apartment that I completely forgot to pick up the truck until my husband reminded me 10 minutes after the office was scheduled to close on a Friday evening. I called, and the gentleman was still there and said he would wait for us to drive over there and get the truck. Everything was taken care of quickly and simply, and we were on our way. I was so impressed that not only was someone still there past the office hours on a Friday night, but that he picked up the phone and waited for us to come over, all on his own time. Can't recommend this place enough! And the location is perfect for any Hyde Park or nearby neighborhood moves.
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Tristan G. on 8/15/2016
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We originally booked this truck from the Bridgeport facility, however when we got there they said it was double booked and we had to drive (a total of 35 minutes ) out of the way to pick up the new truck because they forgot to contact us. No apologies, nothing-- overall very bad customer service.
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Trevor M. on 8/15/2016
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This is a complaint regarding UHaul and the subsidiary/contractor I personally interacted with yesterday.
I reserved an 8' pickup truck for 3pm on Sunday. When I arrived, I learned there were no pickups available at that location. I investigated the fine print of the "$50 Guarantee" advertised on your website, and learned that the guarantee does not apply until the specific location, rather than UHaul itself, confirms your reservation. Your $50 guarantee is, at best, misleading and, at worst, a sham. To receive an email from UHaul stating that my reservation was "confirmed" and then later learn that it was not "guaranteed" left a very bad taste in my mouth.
The location ultimately gave me a box truck, larger and more difficult to drive than the pickup, and I was able to complete my move. I had intended to pursue the $50 Guarantee from your company- I reserved a pickup and was given a box truck. However, your distasteful fine print revealed that promise to be illusory.
I feel deeply frustrated with my experience, and cannot, in good conscience, recommend UHaul to anyone. I also feel pressed to inform anyone using UHaul that the $50 Guarantee is not at all what it seems.
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PRISCILLA A. L. on 8/10/2016
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KEEP UP THE GOOD WORK!!!!!
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Joy H. on 8/10/2016
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Got a call from uhaul saying that this location was full and could not accomodate our truck after all, but then I called Hyde Park rental and storage and they said they had plenty of room and I was welcome to drop off any time! So good experience with Hyde park rental, but slightly weird misinformation coming from uhaul corporate.
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Patrick O. on 8/6/2016
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Excellent customer service. The lady took the time to explain all of the options available.
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STEVE A. on 8/4/2016
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i was not given the truck i had reserved
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Cynthia C. on 8/3/2016
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Very helpful and great experience at Thai location.
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Subhash Kumar K. on 8/2/2016
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Excellent service
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