My truck was supposed to be located at a location in Albuquerque. I go to pick up the truck at the specified location in Albuquerque, only to be informed that the truck was actually located in Rio Rancho. Not only is Rio Rancho a different city, but it's in an different county completely. This delayed our plans and we lost moving help because of said delay, increasing the amount of work we had to do. Unacceptable. When I asked the Albuquerque location for some sort of discount/credit given the inconvenience, they told me I would have to speak with the Rio Rancho location. Only problem was the Rio Rancho location was not open and I had to do the virtual check in.Nathan G.
Customer Reviews for I Bug Guy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Marcus O.
This franchise operator was very good, friendly, professional, and the best u-haul experience. I have a very poor, sour experience in 1992 with u-haul Elko NV, and I have never used them since - going with Ryder and Penske, which included in 1995 a xc move of my belongings from Vermont to Reno - the business that one experience chased away. This operator was very good, will recommend him, even though I still remain skeptical from the Elko u-haul idiot. In Elko that idiot had the nerve to say he opened up the tank fill and couldn't see the gas level, tried to shake me down, I went back to the fuel stop and was able to get another 1/2 gallon of fuel in, but what a waste. Presume he wanted that $20 surcharge or whatever it was to claim it wasn't topped off.STEVEN W.
Customer did not leave a comment.MARCIE C.
The odometer reading was wrong before I left on my trip. I called customer service to correct it on my reservation it was not done . I was over charged . I emailed the rep I spoke with and customer service and still have not heard back . Very disappointedEricka F.
Customer did not leave a comment.Bryan J.
I was told of free storage in the drop off location. That was not true. I had to pay two storages to put my stuff in.john C.
Customer did not leave a comment.Tamara S.
Customer did not leave a comment.DEBORAH L.
Took a long time to verify with my second contact. I was on a time crunch so this was very inconvenient, after over 10 minutes I sent a message to the representative who was verifying me and soon after I was approved and I don't think he ever responded. I could have supplied him with an alternative contact if he was having trouble reaching the contact I supplied.Andrew M.
Customer did not leave a comment.RUSSELL A.
Customer did not leave a comment.Kathrynn C.
Customer did not leave a comment.AMY H.
Customer did not leave a comment.Gene T.
I got stuck with a $35 credit for boxes returned. No help from management to apply the credit when I paid $3000 for the truck.Stoney B.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.MARK B.
Nothing, the communication was awesome and consistent. He followed up with me as expected. Superior customer service, would work with him again no problem! AAA+++OSVALDO N.
Customer did not leave a comment.SHERRIE F.
Customer did not leave a comment.Kenneth A.
Customer did not leave a comment.CHERYL P.
Customer did not leave a comment.ATSU A.
Customer did not leave a comment.Ronald R.
Customer did not leave a comment.CODY JOE B.
Customer did not leave a comment.Caden Z.
Customer did not leave a comment.Sean M.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.KOREY Z.
Customer did not leave a comment.Frank B.
Customer did not leave a comment.AMANDA M.
Customer did not leave a comment.Anthony T.
Customer did not leave a comment.Rob M.
I asked for and paid for an appliance dolly. But when I opened the truck there was no appliance dolly. Told the U-Haul guy about it but nothing. I still got charged for it even though it wasn't there.Jeffrey W.
Customer did not leave a comment.Pamela C.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.KARINA R.
Customer did not leave a comment.Mark A.
Uhaul did not run well. Planned on making 2 trips while moving and barely made it one. Getting the uhaul back to the drop off location was another story. Truck needs some work. Customer service with IBugguyuhaul was amazing though.Natasha M.