Ron and the team at Paradise Chevron are amazing. They are professional, knowledgeable and always treat the customer with the utmost respect. Respect. I would rent from them anytime!
Eric D
Paradise Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Albuquerque, NM 87114
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Customer Reviews
- 4.5 Average Customer Rating
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equipment was ready on time. in great condition. convenient location.
Carol NNothing
Daniel VU-Haul Rental Return Complaint I returned my U-Haul rental on Monday and arrived at the drop-off location before 8:30 a.m. The gentlemen at the location were very nice when I initially went inside to return the keys. I was told that I would receive my receipt by email, so I left without thinking there would be any additional charges. As I was driving down the street, I received the email and noticed that my credit card was being charged an additional $76.04. I immediately turned around and went back to the drop-off location to dispute the charges. I was told that I was being charged approximately $33 for fuel and $40 for an additional day because the rental was supposedly returned late. This was not accurate. I returned the vehicle before 8:30 a.m., and I actually put more fuel into the vehicle than it had when I picked it up. I was also being told that the rental was returned after 9:00 a.m., even though it was not even 9:00 a.m. at the time this was being discussed. The issue appears to have been that it took the employees additional time to check the rental back in—not that I actually returned the vehicle late. I should not be responsible for additional charges caused by the time it took the location to process the return. After going back and disputing the charges, Ron, the store owner, told me he would take care of it, and he ultimately did. However, I did not leave the location until after 10:00 a.m., which resulted in an unnecessary additional trip and a significant amount of my time spent resolving a problem that should not have occurred. I have had issues almost every time I have needed to rent a U-Haul, and this experience was extremely frustrating. I am not someone who enjoys confrontation, but I felt that I had no choice but to return to the location when I saw the unexpected charges on my receipt. I hope U-Haul will look into situations like this and make sure customers are not charged additional fees because of delays in processing their returns. If I had simply accepted the emailed receipt without looking closely at the charges, I would have been charged an additional $76.04 for something that I believe was not my fault. I appreciate that the charges were ultimately corrected, but the situation could have been avoided entirely with accurate documentation of the actual return time and better communication at the time I returned the rental.
diane AAsked for 26 foot truck received a 20 foot now we had to get rid of it if stuff due to this error
ROBERT S