Customer Reviews for I Need Space Self Storage
(U-Haul Neighborhood Dealer)

144 reviews

10450 FM 1902   Crowley, TX 76036

(682) 316-2150

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(682) 316-2150

10450 FM 1902
Crowley, TX 76036

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 1 pm - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Wonderful experience!!

RODGER P. 
Rating:
5.0

Staff was very friendly and helpful!

STORMY C.  |  Overall Experience 
Rating:
4.0

Customer service was great

HECTOR A. 
Rating:
3.0

Didn't inform me that there was a $20.00 fee for dropping off rentals a day early. Not cool, AT ALL!

Lori B. 
Rating:
5.0

Customer did not leave a comment.

Chelsea K. 
Rating:
5.0

Customer did not leave a comment.

Regina C. 
Rating:
4.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Christie did a great job helping me with checkout. Was able to get in, get the stuff done and get down the road. Check in was quick as well. Smooth operation.

Gary Y. 
Rating:
5.0

Nothing had a great experience and the employee working with me on my rental was very amazing and made me feel at home.

David C. 
Rating:
5.0

Customer did not leave a comment.

Javier E.  |  Overall Experience 
Rating:
5.0

After moving out, and leaving box springs, due to having rats nest inside them, the manager used my past information to charge my debit card. They did not have permission to charge my card, and my card was never on automatic payment. I will not recommend this place because of this.

Ida L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
4.0

Employees should arrive to work on time.

Robert M. 
Rating:
5.0

The ladies are very nice and helpful. I would use them again

JEFF C.  |  Overall Experience 
Rating:
5.0

The young lady was very helpful . I would use them again .

Earl F. 
Rating:
3.0

Customer did not leave a comment.

SHAUN M. 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla W.  |  Overall Experience 
Rating:
5.0

Very professional and friendly. Very helpful! Thanks

LILLIAN C. 
Rating:
5.0

Very nice owner and his family that worked there are great people.never had an issue.super super great service.

Thomas B.  |  Overall Experience 
Rating:
5.0

They did a Great job!!

OBIE BICKLE H. 
Rating:
5.0

Customer did not leave a comment.

KIMARY M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

MONA M. 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn F. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

We have no complaints. This location is very flexible and accommodating even with extenuating circumstances.

Tim A. 
Rating:
1.0

Have the equipment that a person reserves or call well in advance to let them know. This has been my second bad experience with Uhaul.

Victoria V. 
Rating:
5.0

Customer did not leave a comment.

Justin J.  |  Overall Experience 
Rating:
5.0

😀👍🏾

James L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lenard W. 
Rating:
4.0

This was the second Uhaul we visited in my area. The first was out of small trucks. This one had a mid size truck- which was still too big for our needs. We ending up paying more than we wanted since we couldn't find the applicable truck size for our needs.

Dolores R. 
Rating:
5.0

Very nice storage place and was fast and easy uhaul rental. Plenty of room to move the 26 foot truck around. Equipment was in great condition.

Steven S. 
Rating:
5.0

The employee at the office was super nice and helpful.

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
4.0

Customer did not leave a comment.

Jamie V. 
Rating:
3.0

Need jacks so the renter does not have to pick up the trailer to place onto ball.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Toni V. 
Rating:
5.0

Customer did not leave a comment.

Janette M. 
Rating:
5.0

Customer did not leave a comment.

Yolanda H. 
Rating:
5.0

I need space are awesome to work with. Just like family. I will use them every time I need services. Thanks again to the team at I need space.

FLOYD W. 
Rating:
5.0

Customer did not leave a comment.

TOMMY S. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Our representative was incredible--helpful, patient, and knowledgeable. She is a treasure! UHaul always makes our moving shenanigans better--and this time was the best experience we've ever had with them. Thank you so much!!

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

LATASHA F. 
Rating:
4.0

Customer did not leave a comment.

Justin M. 
Rating:
4.0

Only issue was old tires on vehicle transport trailer. Luckily they held up for the trip however on of the tires lost a piece of the tread at some point. Overall good experience just as a safety measure

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Brandon L. 
Rating:
5.0

Customer did not leave a comment.

CURTIS B. 
Rating:
3.0

The internet wasn't working and the paper work took a long time.

Howard H. 
Rating:
5.0

Customer did not leave a comment.

Noel M. 
Rating:
4.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Daniel Mark H. 
Rating:
4.0

Definitely not a full service stop but clean and helpful staff. Rented a unit and unloaded most of our stuff here. Got locked in cause our access code didn't work. Also returned the truck here but after hours so I wouldn't have to come back the next day and that turned I to a mess cause it put the drop off at a different location. Called as soon as I found out but looks like I got charged for an extra day. So that sucks.

Creed H. 
Rating:
5.0

I was very disappointed with the pick up. I was given a code to get in and was told that same code would get me out. The code did not work to get out. After calling the office, calling UHaul and calling the local police department, I had to call 911 because no one was able to help me. When I was on the line with 911,I received a call from the location manager giving me a different code to get out. Would have saved me a lot of time and grief had I been given the right code in the first place.

Nazario C. 
Rating:
3.0

Customer did not leave a comment.

bill C. 
Rating:
5.0

Customer did not leave a comment.

Shawn T. 
Rating:
5.0

Customer did not leave a comment.

Trina W. 
Rating:
5.0

Excellent customer service. Immaculate facility. Great experience

Ashley F. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
5.0

The check in and return process were very smooth and the people were terrific!! Great experience.

marie T. 
Rating:
5.0

Great customer service. A 1 satisfaction. Thx!

Delena S. 
Rating:
5.0

was very helpful in everything we needed help with.

Caroline H. 
Rating:
4.0

Customer did not leave a comment.

Sheila H. 
Rating:
5.0

Easy, friendly and knowledgeable can't improve that.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Dovie H. 
Rating:
5.0

The UHaul website states $10 for a bundles of 10 furniture blankets. I ordered two bundles . Unfortunately the blankets we received were in bundles of 6 rather than 10 and we had to go back to the location and still did not receive the 20 blankets ordered. We received 18 and returned 18.

Georgann S. 
Rating:
5.0

Customer did not leave a comment.

ray M. 
Rating:
4.0

Customer did not leave a comment.

Amie W. 
Rating:
5.0

There's a problem with the website... I get a warning on it and the email. Other than that everything was fine.

Joseph S.  |  Reservation 
Rating:
5.0

Great customer service

Eric R. 
Rating:
4.0

Not cleaned. Spilled pills and some disgusting bodily fluid on floor.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Very friendly and helpful

Lora J. 
Rating:
4.0

Service was good but this was not the closest location to my house for p/u, so I was very disappointed with that last min change in locations.

Leonard D. 
Rating:
5.0

Customer did not leave a comment.

Calvin F. 
Rating:
5.0

Move in was delayed, but personnel were very understanding and helpful.

Gary F.  |  Reservation 
Rating:
3.0

Customer did not leave a comment.

Dae W. 
Rating:
5.0

Customer did not leave a comment.

STANLEY B. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

The woman who helped me check in was extremely accommodating and helped me with all questions and concerns!

Alison K.  |  Reservation 
Rating:
4.0

There was a loose fender right front that was kind of noisy, all else was fine. Very easy pick up and drop off, very friendly good service.

MICHEAL S. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

edd K. 
Rating:
5.0

Nothing to improve but the lady who helped sorry can't remember her name gave excellent customer service

Lora J. 
Rating:
5.0

Superb customer service!

Victor R. 
Rating:
5.0

Nothing. Everything went smoothly

Cory P. 
Rating:
3.0

My refusal to recomend is based on the services through uhaul, not the location. Uhaul has charged me twice and charged me a fuel charge because I left the truck with the amount of gas given to me. I picked up the vehicle with 3 quarters of a tank and that is how I dropped it off. On top of all of that, the pickup process was hellacious, my reservation was changed and when changing it they took off my tow dolly without me realizing it until picking up the vehicle so I was out of a tow dolly, the windshield wipers did not work so I was essentially given an unsafe vehicle to drive. I'm waiting to hear back from my bank about my double charge as well. Uhaul was a terrible choice to go with, never ever again will I use them and I will never ever recomend them to anyone ever again.

Dustin E. 
Rating:
5.0

Customer did not leave a comment.

Milton B. 
Rating:
4.0

Customer did not leave a comment.

TRAMEL B. 
Rating:
4.0

The lady that took care of us had to enter everything into the U-Haul web site twice so it took a long time to get the truck. She said it happens all the time on weekends.

Carey R. 
Rating:
5.0

Very friendly staff. Great customer service, very accommodating. Very smooth process. Would highly recommend!

Christina M. 
Rating:
5.0

Very very friendly the lady helped us out .she is awsome definitely go there again if we nedd anything

Mary A. 
Rating:
5.0

We are very happy with I need space storage. I always felt the facility is very secure and safe. Always clean and accessible. The managers were great, they help with anything you need. Thank you..

RICH L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan E. 
Rating:
5.0

The owners were very kind and perfessional. Customer service at its best.

Kimberlyn G.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Foster B. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great people to work with and great facility!

GLEN T.  |  Overall Experience 
Rating:
2.0

Hard to communicate with. I moved out on 12/06...they charged me a full months' rent regardless. I've never used a storage unit that did not prorate the final month for unused days. Won't use again.

Rick R.  |  Overall Experience 
Rating:
4.0

Friendly, convenient, clean and affordable! Great positve staff. I would definitely refer to anyone in need of storage.

Dana V.  |  Overall Experience 
Rating:
3.0

I was sent there on Thanksgiving under the assumption it was open. It was not. Coordinate with your locations better.

NATHAN M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
4.0

Very hard to get to, entrance off road very close to a busy intersection & from the other direction traffic comes over a hill fast

dwaine S. 
Rating:
1.0

The storage was supposed to b free for a month with the one way rental of the Uhaul but still had to pay 112.00(really) The storage was dirty and small a dam waste of time and money.

TOMISHA M.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

josh C. 
Rating:
5.0

Customer did not leave a comment.

vincent R. 
Rating:
4.0

Customer did not leave a comment.

Ray N. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
No reviews have been submitted for this location.

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