mobile app is not user friendly. the keys in the box was not the one shown in the app. it took me a lot of time to register the truck.
Tommy C
Customer Reviews for Banaue SIR SIR Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was on a street behind the store and the front was covered by snow. Also, as requested, I removed the small container 5x8 trailer that was attached to the truck. I realize it was a morning off due to 11th November Remembrance Day. Very easy to get the key as I called and your rep was polite and assisted me . I will likely rent again from that location. Thanks
Sylvie DI booked a few days earlier to pick up the truck at the Orleans center in Ottawa, two to the pick up Uhaul called and informed me the truck is not available and that I would have to drive almost 1 hour to the other side of town to pick up a truck as that's the only location available. this totally disrupted all my plans as i was driving from Montreal to Ottawa and now needed to factor in the extra drive and time. A company that values their customer would have made the effort to position the truck at the original booked location considering you had two days to do this. Very disappointed with the service
Edward JHave some moving equipment available.
Michel DTruck Leaked, was NOT location fault
rick mThe online registration can be a little bit overwhelming and takes time and you have to start all over again cause to some issues with the system.
SYLVAIN GYou can improve by not tricking customers. I rented a 10' truck from this location today from 4:16pm to 8:20pm, drove 43km. Refueled 15.242L gas at Petro-Canada before returning the truck (I have the gas station receipt). When I got home, I received an U-Haul receipt by email, in which they charged me $30.99 for 17L gas. So this truck consumed 15+17=32L for running 43km? It's a light truck, not a tank! I had taken photos of the dashboard before and after the rental, the gas meter clearly shows I returned with more gas than when I got the truck. What happened U-HAUL?
HAIHONG XSam was fantastic. Great work!
Troy B