Both pick up and return process was horrible. Pick up they did not give any detail other than where to pick up the truck and where to leave the key. They left out the fact that I had to go back to their location not where the truck is, in order to start the return process and then during the return process, I had to take photos so I had to return back to the location of the lot where the truck was take the photos there I only receive helpful information from the agent on the phone at the U-Haul company
Emily P
Banaue Sari Sari Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2J4A8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I highly do not recommend this location. First of all, the parking area for the trucks is located far away from the actual store where you pick up and drop off the keys, and this is absolutely nowhere mentioned in the instructions. It causes a lot of confusion and back-and-forth walking, especially in bad weather. Secondly, they charged me a $25 "Cleaning Fee" out of nowhere! I returned the truck completely clean and empty, and I have clear before-and-after photos to prove it. To make things worse, they owed me a refund because my actual mileage (60 km) was less than my initial estimate (80 km). Instead of refunding my money for the unused mileage, they surprisingly invented this cleaning fee to keep the cash. Unfair business practice and terrible customer experience. Avoid this location if you can!
Mohsen NFirst of all, I would like to thank your customer support team. I was initially charged a cleaning fee and fuel charge that did not appear accurate. I contacted the agent who assisted me with both the truck pickup and return process, and he resolved the matter promptly and professionally. I appreciated his help and responsiveness. That said, I would also like to share a couple of concerns regarding the overall experience. The U-Haul office location and the truck parking lot being more than a kilometre apart was somewhat inconvenient, especially during a moving day. In addition, I would appreciate greater accuracy regarding fuel calculations and cleaning fee assessments, as the initial charges required unnecessary follow-up. Overall, I appreciate the support I received from the staff and wanted to provide this feedback in the hope of improving the customer experience.
Pelin TSam (agent) was very professional and polite. Also looked into the best options for my rental based on how far and duration of my rental. All good👍👍
STUART JWe had to scramble because another location cancelled our reservation at the last minute. We were so thankful that the Banaue Sari Sari Store had a vehicle for us, but more than that, they were super friendly, accommodating and helpful. We'll rent from this location again in the future!
LEONARD B