Keep doing what you’re doing, Great Job!
THOMAS O
Customer Reviews for I-205 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the problem was she called me and moved my pick up location. we got it done just a nuisance to change there was no reason given.
RICK MI was trying to park the truck and knocked on their office door. But no one came out to help me. I thought maybe because it's past their office hours, that's why no one is opening the door. I called customer service to assist me with dropping off the truck, which they did. 10 minutes after dropping the truck when I was waiting for my ride, another driver came from the same office and re-parked the truck in a different spot. They could have come outside earlier to help me but they didn't.
JASKIRAT SThe facility was clean and organized and the staff were friendly. The most important thing is that they didn't overcharge me, like the previous U-Haul facility on Mill Plain did. I'm SO glad I went here, I will definitely be using them again. Great service!
leanne TIt took a while to upload the pictures. I was there for a half an hour.
Dennis HDifficulty with self check out. We were scheduled to drop off the truck in one locations, but when we got there they were closed, and the app advised us to drive to another location instead, causing us to spend more on gas.
SCOTT OI was told there was a parking lot. I didn’t like parking on the street
LINDA DQuick, affordable, and easy rental process.
CEMONE AThank you. Everything went so smoothly and quickly
CHERYL WServices was outstanding, quick and very professional!
KEVIN FBest service I have ever had with U-Haul the staff was awesome customer service. This is the location I will always rent from and recommend in the future.
TODD HHospitality great. Assisted pre-trip would be nice. The location of all storage facilities that have Uhaul vans, trucks should be be in the system. A Uhaul answer should have a answer to assist. I don’t know if the equipment is well-maintained further to that other than the provider. Available
TIM MClearly overcharged for no reason. Charged for full tank of gas
Jolee AThe attendant checked the vehicle including the gas gauge and confirmed I’d returned the vehicle with sufficient fuel and then I received a $49 fuel charge after the fact which I’m refusing to pay.
THEODORE HMy experience was great. No complaints. Definitely from now on I will only use the location I was at today.
DEANNE MThe owners were amazing and very helpful!
jon bThe driver side door was different to close. Everything else was fine.
Ann RGood customer service at this location.
Nick KService was immediate and so nice. The woman running the front desk was so sweet and explained everything perfectly. The truck was very clean, and in great condition. Ran smoothly and had no issues. Would gladly use uhauls through them again.
Kyel FThis location by far has the nicest people I had a lot of issues but they were very patient and I mean patient very nice and influenced after over an hour it beingy fault they lefte with a smile yy
John DThe problem was with the app. it would not work and thankfully the owner was kind enough to open early to take care of us. If U-Haul is going to have an app, they need to make sure it works because if the store isn't open, you're stuck. Moving is a big day for a lot of people and that is extremely frustrating in addition to the normal frustrations that go along with moving.
Rhett HAllow a space on the premises to leave car parked while renting a UHaul
Tracey JThe staff were very nice and helpful. I will recommend to my friends if the need to rent a u-haul. Thank you.
Debi CThey were fantastic and the pickup/dropoff was very easy.
Benjamin CNo improvements needed!
Nancy SConvenient location, but we had to drop off our truck after hours since they closed at 4 on a Saturday, so we had no contact with staff except on the phone, and they were helpful. Thankfully, there was space for our return (as there is only one after-hours return spot). The app was frustrating to use, however, as it was NOT made clear that you MUST watch the instruction video in order to proceed, it couldn't verify our location automatically (although our location permissions were on) and it took at least 5 minutes for our pictures to upload, even with good cell service, so the app appeared to freeze at several points. In the end, however, after at least 20 minutes, we WERE able to complete online checkout and not incur the $20 additional fee for getting a real person to verify the return the next business day. So, we were glad for an after hours return option, but frustrated that it was as challenging as it was.
STANLEY WOwners always pleasant and helpful. Good variety of rentals on premises.
Nancy SGreat Customer service as always
Elaina DThe whole process with app is horrible. Ill rent elsewhere next time. No more uhal for me.
Cortney DThe best customer service I ever get from any other U-Haul stores. Super helpful and friendly.
George HIt was almost closing time ,They helped me out by staying late ,helped me with the paper work ,instructions.Very friendly! Definitely recommend!
Georgia DYa'll were awesome! Sorry for all the crazy in the parking lot during drop off - I had 3 days to complete my move and had about 30 minutes of sleep in those 3 days at that point in time. I appreciate your patience and the missus of the property reminding my sleep deprived brain to actually put the keys in the box. Thank you!!!
Rita AHonestly, now I only rent from this U-Haul because they are awesome, friendly and it’s never a wait to pick up your truck. Just know you need somebody to pick you up. You can’t leave your vehicle there because they don’t have the extra parking but you can park out on the street if you don’t have someone to pick you up. HIGHLY Recommend 🤩
Kelly LEasy pick-up and return. Cargo van clean and well maintained. Perfect for playing Santa's helper this year and delivering toys!
Sandra CApp was spotty but overall good
Christopher DAmazing, nothing
eljon AWiFi service was lacking so it took longer to return vehicle and area to return was small and others were returning as well so it took longer, I also thought it was going to cost around $60 and after returning they charged over $100 with multiple fees. So no I won’t be renting here again or referring to others
Chandra CThe mileage allotment given was under the realistic amount needed to pick up, drive to home to load up and then travel to drop off location. This resulted in an over mileage fee that I’m contesting
Preston SThe lady ended up charging me for the extra day and miles even though I was told over the phone there was no charge ! She even said there is no charge amount for the extra day and I said yeah that is what the gal on the phone told me and I’m so thankful then I walked out and she STILL CHARGED ME
CHARLENE FNot your fault but the app kept trying to load for a while so I had to go inside and check In with the gentlemen in the office. Super nice and helpful.
Gabriela Tvery efficient, friendly and helpful
PAUL SVery friendly and helpful person at the counter to help with the checkout and answer questions!
Norman MEveryone on the team was fantastic. Very easy to understand and friendly to boot.
Grant RVery friendly, helpful and fast.
Holly WNot much but ease up on the cleaner/sanitizing smell in the cabin! Thank you!
Tavion HMy rental experience was great! The customer service I received was excellent!
Henry RPerfect customer service, look forward to coming back.
Martin RVery friendly and helpful
Hefner BMary Jo was Great to work with!! Thank you for all your Help!
raymond wThe owners/management made the best of our day. Friendly and helpful!
CARL GU-Haul should create a membership subscription. For a low yearly fee that covers insurance and roadside services, customers can rent one type or all styles of U-Hauls and only be charged the mileage fee/taxes. Just a thought, with this option I know my usage of uhaul (a company I already love to use) would double or even triple at least!
leah k