Customer Reviews for In A Pinch Rent It
(U-Haul Neighborhood Dealer)

868 reviews

1510 S Ohio St   Martinsville, IN 46151
(@ Hwy 37)

(765) 349-0298

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 10/15/2021 - 10/23/2021: Closed

Services at this Location:

Contact Us

(765) 349-0298

1510 S Ohio St
Martinsville, IN 46151
(@ Hwy 37)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 10/15/2021 - 10/23/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

We used H and G movers and they were very fast and efficient. This was in Martinsville, Indiana. The movers drove out from Indianapolis

RICHARD M. 
Rating:
4.0

Everything went smoothly! There was one customer service member that refused to speak with me because my husband's name is on the account. Despite giving all the proof that I was working on his behalf and that I have been the sole person handling the move, this person refused to help me. I had waited 40 minutes to basically be hung up on. I never comment on customer service, but that was especially bad. Other than that instance, the people who came to pick up and drop off the boxes we're super helpful and kind. I would still highly recommend using UBoxes for anyone's small move.

Kayl W. 
Rating:
5.0

In a pinch was great. The above questions are about the location itself not about u-haul as a company. I would never use u-haul again. They inflate their prices when you want to do a one way. You get charged for days you don't need and miles you don't use. No way it should be cheaper to bring the uhaul back to the same location instead of dropping it off where you're moving to. They advertise 39.99 a day and .70 cents a mile but that isn't the case if you drive one way. HORRIBLE COMPANY

BRIAN A. 
Rating:
5.0

Very convenient spot and fast to get on the road.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
2.0

The communication between myself, U-haul and the movers was not great. I was always on hold any time I called and it took at least two people to get my questions answered. Then, our box was not on time - it was 5 days late. When I was notified that the box would not arrive on time, they shared that we would receive a refund of $50 each day that it was late. Three weeks later, I have not received any further information regarding a refund.

Kelsie H. 
Rating:
5.0

Truck had a bad vibration, right rear inner tire very wobbly and the hub was greasy, needs maintenance before rented again!

ROGER G. 
Rating:
5.0

I was very pleased with our rental experience. The staff was friendly and helpful and the truck was there when needed and in great condition

CHARLES M. 
Rating:
5.0

Excellent Staff

CAROLE K. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL H. 
Rating:
4.0

Customer did not leave a comment.

JAMES ARTHUR R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Ben at "In a pinch rent it" was fantastic and a massive help. Other than that, literally everything else about the Uhaul/Ubox company was horrific, especially Mason at the delivery center. After my boxes were refused in Columbus and sent further away to Martinsville, Mason told me that it was my problem and that Uhaul would not deliver the boxes to me. My options given were to come tow the boxes one at a time over an hour each way to my house, or to rent a Uhaul truck and load the boxes into it. After Ben went above and beyond to help me get the delivery arranged, Mason was again rude about Uhaul promising the boxes were going to be delivered to me, said that they were going to make a special trip for me, and then charged me more than double the normal delivery fee. Of course, all of this was after days of getting the run around about where my boxes even were, the call center transferring my calls to the never ending call waiting, etc. Aside from one person, this was the worst moving and business experience of my life. I have used Uhaul numerous times throughout the years, but I will never use or recommend Uhaul again. Thank you to Ben for being the only person who actually cared about me in the slightest. I will be leaving him a very positive review, but I will be making numerous negative reviews, warning customers of the nightmare the is Ubox, and making a formal complaint to the BBB about how I was treated by Mason and charged extra for the delivery of what I was already promised as being a standard delivery in Columbia, MO. Thanks.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
Rating:
2.0

This is the second time in a year I've rented from Uhaul. And this is the second time in a year I've not been able to get the equipment I've rented. I rented a van because I don't want to rent a box truck. I don't want to pay the extra. I don't want to sweep the crap out of the back before using. I don't want to be told I can go to a different location when I have a reservation for guaranteed equipment. If I had any other choice in my area, I'd use it. Subpar experience with unapologetic explanations… It's a crappy way to run a business.

JOSEPH S. 
Rating:
5.0

Awesome group of people. I ran into major delays with hurricane Ida and they worked with me with adding a couple of days to my trailer rental.

COLLINS G. 
Rating:
2.0

Called me the night my move before saying they may not have a ubox container for me and could not guarantee they would have something despite having made a reservation - caused so much stress that I had a panic attack. They did end up having a ubox for me, but the amount of stress and uncertainty this caused was enough for me to never want to use uhaul again. Also it's impossible to get through to customer service - I was on hold like 3 separate times for over an hour. No one has time for that when they are about to move.

Stephanie R. 
Rating:
3.0

Calling either of my source office and destination office would take like an hour of waiting on the line. The website didn't have enough info to answer my questions.

Ersan S. 
Rating:
4.0

Small parking lot, unsure where to park, etc. Personnel was nice.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Marvin W. 
Rating:
5.0

Customer did not leave a comment.

MARK JOSEPH H. 
Rating:
4.0

This was an after hours drop off for me so no interaction with the office or it's staff

Kevin B. 
Rating:
2.0

You gave me the wrong drop off location. It messed up our whole day.

CHAD B. 
Rating:
5.0

Tiffany was wonderful, I had the best service ever

Dirwanta F. 
Rating:
3.0

Customer did not leave a comment.

Ahmed H. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Very nice place & the people were great!

AUBREY C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Dropped off on a Sunday but space was available.

KEVIN S. 
Rating:
5.0

Staff was friendly and helpful - thank you!

CHRISTINA P. 
Rating:
5.0

This is your best and most efficient location in the Indianapolis area!

DWIGHT W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
5.0

The lady at the front counter was very helpful and friendly when we checked in the truck--thanks so much! The store was organized and clean with a vast array of power tools. (Excellent customer service!)

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Anas A. 
Rating:
5.0

Customer did not leave a comment.

TANYA B. 
Rating:
4.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Owner was very helpful

HOLLY K. 
Rating:
4.0

Customer did not leave a comment.

ELLIOTT W. 
Rating:
5.0

Customer did not leave a comment.

DAWN M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Carlton Z. 
Rating:
5.0

Thanks for the great service. Not all services were as easy to use, helpful, and friendly as yours. I appreciate it very much. Thade Correa

Thade C. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

U haul needs ignition key service. A few times I did not think I would be able to turn key....moved shifter and steering wheel quite a few times and it started. This happened three times or more in one day rental. Tire pressure dash came on and off. Checked tire pressure and tires had enough air. Probably bad sensor.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

EVELYN C. 
Rating:
3.0

There was water damage on a TV and other items. We had a major problem when getting the U boxes from the destination location. The first two moving helpers you recommended or set us up with could not complete the delivery and bring the furniture into the apartment. The third one finally could do it but arrived at the U-Haul facility at 8:30 and did not get the U box until 10:30. even though we called the day before to confirm they would be ready at 8:30. How do I go about getting money back for TV and the deliver fee. Something as we ended up paying the help a little extra because of running him late and the extra work he had to do. He was actually walking around the container location to try and find our second container

Rick K. 
Rating:
5.0

Customer did not leave a comment.

BHAVIKKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

The experience was smooth and efficient.

ANDREW V. 
Rating:
5.0

The lady who checked us in was wonderful and the gentleman that got our truck and dolly was quick and professional. Very good customer service.

JEANNIE B. 
Rating:
5.0

Customer did not leave a comment.

JUDITH L. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA H. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Great Service

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Alexander L. 
Rating:
5.0

The guy that assisted me was very helpful and kind. He made sure I understood how the trailer was hooked up well and answered all questions I had.

Trystan R. 
Rating:
5.0

Customer did not leave a comment.

EMILY R. 
Rating:
5.0

Customer did not leave a comment.

Gordon L. 
Rating:
5.0

Fast service, well staffed, very helpful.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

Leah K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

This location helped me with a complication and resolved it.

FLOYD F. 
Rating:
5.0

My experience and past experiences have been rated a 10+ Everything is always easy and ready for pick up on time. Customer service is amazing Will continue to rent and recommend to others 😊

SHAWNELLE B. 
Rating:
4.0

None. Easy check out and truck ran great. Have rented equipment from this location and never had a problem!

MARK D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Thank you everything worked out perfect 😊

Shawnelle B. 
Rating:
5.0

They were AMAZING!!! I never want to move again, but this crew , I would pick them again anytime! Very helpful!

tiata C. 
Rating:
5.0

No complaints at all. Employee was very informative. Location was very clean and whole process went very smoothly

SHELLEY M. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Quick easy process. Friendly service.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

JON S. 
Rating:
5.0

Professional service. Rental vehicle was in excellent condition

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

gary H. 
Rating:
5.0

Hassle free rental experience. Will always recommend In-A-Pinch.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

KARI S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
4.0

Store only open until 5 pm so I had to return after hours.

James C. 
Rating:
5.0

Customer did not leave a comment.

QUENTIN B. 
Rating:
5.0

Everything was perfect

Rae M. 
Rating:
5.0

Customer did not leave a comment.

Kari S. 
Rating:
5.0

Great friendly customer service. Easy set up. Was in and out both on pick up and return in less than 5 minutes.

KATHY F. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Awesome service as always.

MICHAEL T. 
Rating:
3.0

All good, was a little surprised at the gas mileage. At pickup tank was listed as full. I only drove 6 miles and it took 2.5 gallons to fill it back up.

Dawn F. 
Rating:
5.0

Customer did not leave a comment.

JOANNA D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

I told them about the leak i don't know if they addressed the issue, but thankfully I didn't have cardboard boxes, they would have been ruined with anything in the bottoms of them and near the leak area.

FLOYD F. 
Rating:
5.0

The guys at In A pinch are always amazing and help

KIMBERLY P. 
No reviews have been submitted for this location.

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