Customer Reviews for In Motion 101
(U-Haul Neighborhood Dealer)

184 reviews

85208 Hwy 101   Florence, OR 97439

(541) 991-4400

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 991-4400

85208 Hwy 101
Florence, OR 97439

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service, vehicle well maintained. Well definitely rent from this facility again!

Lisa F. 
Rating:
4.0

James and Liz were great.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Just left the truck at this location. No one was there.

jerrald F. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Very helpful. They have always treated us well.

Dolly C. 
Rating:
5.0

Quick service. Very helpful.

Bryan L. 
Rating:
4.0

The guys were really great! They worked very hard (and very fast...maybe a bit too fast for me) and for the most part, followed my requirements. The loading and travel from Florence to La Pine, OR, was routine. A stop in Springfield was a bit confusing but was resolved quickly. They arrived in La Pine and unloaded VERY quickly, I believe due to a possible personal emergency for James back in Florence. I was not 100% thrilled with the way things were unloaded here and there because "heavy" boxes were atop "fragile" boxes in some cases. But I can understand, under the circumstances, emergencies are priority. Because my things will be stored in the workshop indefinitely, I am not able to assess anything that may be damaged at this time. Other than that, it was worth the money to have to not worry about any "visible" items being damaged. I do believe a little more time could have been taken at both the beginning and the end of the move! I know that the crew had to return to Florence for another job, but for the money, I wish a bit more time and care would have been used overall. I would use them again, but would hope they wouldn't be so very rushed!!!!

Rose W. 
Rating:
5.0

Customer did not leave a comment.

Wallace F. 
Rating:
5.0

Easy and efficient process.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Jerry O. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

Customer did not leave a comment.

James Q. 
Rating:
5.0

Great customer service, nothing to complain about here!

Christopher L. 
Rating:
5.0

Very good service..

PETER M. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

At a time when my emotions were frazzled, the service was excellent. They were wonderful to work with.

Carol P. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Russel L. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

KEITH A. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
1.0

I am writing a letter of complaint to corporate about the multiple issues I experiwith Uhaul. Uhaul.

pamela Z. 
Rating:
5.0

Customer did not leave a comment.

DAWN MARIE R. 
Rating:
4.0

Customer did not leave a comment.

Sara W. 
Rating:
5.0

The best uhaul ..great people .

KEITH D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ALLEN M. 
Rating:
5.0

Great customer service!

Allison C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

The best u-haul on the coast..great people.

KEITH D. 
Rating:
4.0

Customer did not leave a comment.

Kathy J. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Very nice folks. First time I had worked with them and will be glad to go back.

Karl E. 
Rating:
5.0

Was very pleased with the reception we received from this business. Great people to work with. They listened to our issues and suggestions regarding the rental unit. Was a pleasure to do business with them. Well done.

Esther W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Can't think of anything

Blessed P. 
Rating:
5.0

No improvements necessary. Everything went very well.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
3.0

That was incorrect dropoff point information and nnot the one I was actually supposed to dropoff at/-:

James L. 
Rating:
5.0

Customer did not leave a comment.

Sherry K. 
Rating:
5.0

Excellent customer service.

Bruce W. 
Rating:
4.0

Customer did not leave a comment.

Toni T. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

BEST CUSTOMER SERVICE.

KEITH D. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Shanna R. 
Rating:
5.0

Nothing, best customer service ever. What a delight, in theses trying times. You guys Rock!!! Highly Recommend.

Rolland B. 
Rating:
5.0

Customer did not leave a comment.

Shanna R. 
Rating:
5.0

Customer did not leave a comment.

Jay N. 
Rating:
5.0

Wonderful customer service!

Randell G. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Taunia L. 
Rating:
5.0

Very friendly people. I would and will rent from them again.

Kathy E. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

tom T. 
Rating:
5.0

The owners are very helpful and friendly. Definitely would recommend.

Thomas M. 
Rating:
5.0

Liz and James were so helpful, they made a stressful day easier to deal with.

Garnet R. 
Rating:
5.0

Customer did not leave a comment.

Joel L. 
Rating:
5.0

The experience we had with the office lady, James, and his movers was superb. Would highly recommend this Moving company to take care of your moving needs. We give them a AAAAA +.

LORIKAY D. 
Rating:
5.0

Sales rep was helpful and knowledge of product. Very nice person to deal with. She was awesome.

Merle H. 
Rating:
4.0

Customer did not leave a comment.

Randal N. 
Rating:
3.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Russel L. 
Rating:
5.0

Best experience with U- Haul ever! Really felt at home and at ease. God Bless

David B. 
Rating:
5.0

Make sure the UHaul point of sale system is working. It took way too long to check out because the system wasn't working. The internet connection was great, just the UHaul system was not. Liz was really great too! Very patient!

Julian R. 
Rating:
3.0

Nothing - folks were nice and helpful. Truck was as advertised.

David C. 
Rating:
3.0

Customer did not leave a comment.

wiliam L. 
Rating:
5.0

Customer did not leave a comment.

Sandi Z. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

very helpful with our rental, The 800 number I called when trying to make changes was not very helpful very negative. I explained to her she was being very negative and she argued but then changed her demeanor and became a little more helpful.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
2.0

Staff were very friendly, but problems with the trailer. When pulling it out, it had a flat tire. Rather than doing some diagnosis on the tire, they simply filled it and sent us on our way. Ultimately the tire gave out in the first 100 miles of the trip.

damon J. 
Rating:
5.0

Customer did not leave a comment.

RICK R. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Liz was great!

eden K. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

From the office, to the truck, everything was great. It ain't broken, don't fix it.

william K. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

I reserved a 26 foot box truck a month in advance but the day before the move was tild all they had was a 20 foot truck so we had to make two trips.

Willilam R. 
Rating:
5.0

Customer did not leave a comment.

Diane W. 
Rating:
5.0

I was very impressed by the friendliness and service oriented people who manage this location. My experience was seamless and they were very kind. Highly recommend doing business with this location!

Andrea W. 
Rating:
1.0

Worst U-Haul experience of my life. Will never rent from that location again!!!

Ben R. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

renting as quick and easy

Richard T. 
Rating:
3.0

Free drop off after hours would be appreciated .

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Sufficient personnel to keep things moving

lonnie I. 
No reviews have been submitted for this location.

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