Customer Reviews for IZY Car Care
(U-Haul Neighborhood Dealer)

Rating:

1.0

I recently booked a U-Haul at this location, and the person in charge made the whole process feel very uncomfortable and suspicious. After giving my booking details, they tried to charge me extra money that wasn’t mentioned in the reservation. When I asked for clarification, they couldn’t give a proper explanation and instead asked for cash payment instead of processing it through U-Haul’s official system. On top of that, the person started asking personal questions that were completely unrelated to the rental things like where I live, what country I’m from, and even what kind of job I do. It felt invasive and inappropriate. I’ve rented from U-Haul many times before and never had an experience like this. This location needs to be investigated for unprofessional and possibly fraudulent behavior. I strongly recommend booking at another U-Haul branch to avoid this kind of treatment.

Rating:

1.0

They had no idea what they were doing, its like they have never done this before and we were the first customer. They barely spoke english, definitely didnt understand it. I asked for no insurance and they charged me anyways. It took 45 minutes for something that shouldve taken maybe 10 minutes. Dropping the trailer off the next day was rediculous as well. The whole lot was filled with people and cars double parked, having some sort of cultural party. I couldnt even park the trailer there. Had to park it at some other building across the road. Worst uhaul experience ive ever had.