Customer Reviews for Ideal Food Basket
(U-Haul Neighborhood Dealer)

813 reviews

210 Rte 9W   Haverstraw, NY 10927

(845) 947-2185

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 4:30 pm

Services at this Location:

Contact Us

(845) 947-2185

210 Rte 9W
Haverstraw, NY 10927

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

ariana P. 
Rating:
5.0

excellant serive

Barry B. 
Rating:
5.0

parking lot needs a litter patrol daily.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

MARISOL M. 
Rating:
4.0

1. The truck had a horrible stench! I needed it urgently and had a time crunch. The stench made me gag several times. The inside of the truck needs to washed!!! 2. There was supposed to be a dolly in the truck, but there was none. I complained about it shortly after I picked up the truck, and when I returned the truck. However, I was still charged $7.00 for a dolly that I never received. That's not the first or even 2nd time that I've gone through that situation. 3. I was charged $9.00 for gas even though I brought back the tank at half like I met it. That's not ok. 4. There's only one person there, so when he goes out to lunch, one can't get anything done. It's not efficient. I waited for a dolly yesterday, but then gave up, and we had to carry heavy by hand, which wasn't optimal. 5. The mobile sign in did not work, and so I had to go into the location to get the transaction done the old fashioned way. It defeated the whole purpose of online check in. These things need to be fixed.

Judith A. 
Rating:
5.0

Just keep doing the good work✔

Artemio R. 
Rating:
5.0

Very cheap rental and easy to drive just like a regular car. I love it! It was my first time and I know for sure haul is going to be my first option on my second time.

Elizabeth M. 
Rating:
2.0

The location has poor cell service. The app does not work

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Meg C. 
Rating:
3.0

The wind shield was so dirty that it created a tremendous amount of glare making it difficult to drive into the setting sun. I made the reservation with the phone app, and attempted to pick up the van using the app, however that app froze repeatedly requiring me to go into the store to complete the pick up process.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Maximo M. 
Rating:
3.0

The inside of the windshield was very dirty, the latch on the back door was very hard to move I had to spray it with dw40 to loosen it up. The U-Haul app needs some work. When I went to drop off the truck after hours the app would not allow me to put in the correct mileage and when I took a picture of the gauges it still wanted me to put in the mileage and would not accept the correct mileage. I am a frequent renter of your trucks and having to argue with a rep on the phone to complete the return is not something that makes you want to rent again.

KEN S. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
4.0

Customer did not leave a comment.

BARBARAFRANCES G. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

The young lady who assisted me in the store was very friendly and helpful. She provided excellent customer service.

Malcolm S. 
Rating:
5.0

excellant serive

barry B. 
Rating:
3.0

Customer did not leave a comment.

Avraham G. 
Rating:
2.0

A clean truck inside and out would be nice. Aside from that all was good.

KEN S. 
Rating:
3.0

Customer did not leave a comment.

George S. 
Rating:
2.0

Yesterday and today I was told the rate per mile was .99 cents (per mile). I just looked at my receipt which shows $1.19 per mile. This is a total scams. Horrible that this information I ever told to the renter but just changed. Never again.

Cindylynn V. 
Rating:
5.0

Customer did not leave a comment.

lisa S. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Customer did not leave a comment.

Mahdi M. 
Rating:
3.0

Customer did not leave a comment.

Praxedes B. 
Rating:
5.0

Customer did not leave a comment.

LISAGERTRUDE A. 
Rating:
3.0

The last minute change from the location were I was supposed to pick up the truck that was 3 miles from my house to this location that was 13 miles from my house was both disappointing and an unwelcome surprise..

ANDREWFYFE D. 
Rating:
5.0

Customer did not leave a comment.

DAVIDRICHARD JR L. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

JOHNM M. 
Rating:
5.0

Always an easy experience when using U-Haul. Great !

Terence F. 
Rating:
4.0

.

Adam C. 
Rating:
5.0

Keep doing what you're doing.

ALLENPAUL II M. 
Rating:
5.0

Customer did not leave a comment.

ROSALINDA O. 
Rating:
1.0

Customer service. Being charged an extra day when i was told to leave key in drop box, which would count for the day aslong as key is in box by the next biz day. Hours: pick up after 5, means truck due back next day after 5 same time but office is closed, fhereby they charge for an extra day. Very poor customer service when i called back for explanition of charges. I was not impressed and i am still waiting on the call back that was promised till now.

MOTUNLAYO O. 
Rating:
1.0

The young lady that attended to me needs more time to learn manners and proper training on what to do and explain to customer. Truck was left behind with other people's personal belongings, nothing was cleaned.

JAZMINEVELYN R. 
Rating:
4.0

Allow multiple day rentals! It takes almost a full day alone to load a 26 ft. truck. By the time you load it drive it to your destination and unload it your exhausted! Then you need to get up and do it again the next day. You 1 day rental policy sucks!

LOUISJ P. 
Rating:
1.0

They show 7 dollys available for renting with the truck. I reserved one and arrived, as planned, 15 minutes before closing. They told me they didn't have any dollys. It was late and I called the u haul who told me that this location showed 7 dollys. But they had closed at this point. It was backbreaking to move without a dolly. Why let me reserve one if you have none. Why uhaul's own customer service shows this location has 7 available if they have none? It was late and I had no Choice - but i would have happily rented from another location if I could get the equipment I needed. This location put me in a bad spot - then they closed. Terrible customer care. Horrible. I'll never rent there again. Never.

George S. 
Rating:
4.0

The app needs to be fixed! I spent 30 minutes trying to submit the odometer picture when returning the truck. I finally went to the website where it worked.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

I rented a van. When I reveived it, the vehicle's windshield was dirty in the inside and outside some sort of sticky spill. The wipers were worn out. I cleaned it and returned clean. Also the oil change warning light was on. Other than that the service was excellent and the staff was very friendly.

JOSEPH I. 
Rating:
5.0

Customer did not leave a comment.

HECTOR P. 
Rating:
1.0

The rates giving to me via uhaul .com should be the same as the rates in the actual store..but apparently they add their own fees and taxes

A JR J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHA B. 
Rating:
5.0

need to have some one an location to clean trucks better customer will not clean well thanks

MILTONROY B. 
Rating:
3.0

This uhaul location is a customer services counter in a supermarket. I waited in line for 15-20 minutes because customers were buying lottery tickets and other things. Once I was waited on it was fast and easy. They need a person who just helps uhaul customers

DONNAM P. 
Rating:
5.0

Great price overall good export Eve

ALEXISC K. 
Rating:
5.0

Great deal and truck size was perfect!

JOHNF JR P. 
Rating:
5.0

Great experience

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTR H. 
Rating:
5.0

Nothing at all keep it as simple as it was for me. The woman was very nice. Will come again. Thank you

CARLOL A. 
Rating:
5.0

On long distance moving free miles? But overall good service I will use your service again Thanks

Retha M. 
Rating:
5.0

Great service

Sasha Z. 
Rating:
3.0

Customer did not leave a comment.

YIDAH B. 
Rating:
4.0

Customer did not leave a comment.

MATT T. 
Rating:
5.0

Customer did not leave a comment.

TAMARA B. 
Rating:
4.0

Customer did not leave a comment.

ABIGAILAFRIYIE O. 
Rating:
5.0

Customer did not leave a comment.

FREDDY C. 
Rating:
5.0

Everything went smoothly….👍🏼

Orlando R. 
Rating:
5.0

Customer did not leave a comment.

Victoria F. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

ANTONIOE D. 
Rating:
5.0

Customer did not leave a comment.

Romaine B. 
Rating:
1.0

I ordered 2 dollies, none were available. The truck was old, noisy, and dirty cabin.

YANN J. 
Rating:
4.0

Indicate that you may be charged twice and that one of them will be removed from your account once the transaction post to your account.

RAULO O. 
Rating:
5.0

Have hand trucks available at location for rental. . Location only has dollys . Other than that they are great .

Doris Q. 
Rating:
5.0

Customer did not leave a comment.

Muhammad I. 
Rating:
2.0

your web site did not state that you must have a reservation to rent a truck. Had to go back home to make a reservation. When I went back the counter person was on the phone the whole time I was getting paper work done at the counter and on the phone when we walked to the yard to inspect the truck.

DENNISEDWIN B. 
Rating:
4.0

Customer did not leave a comment.

JUANAALTAGRACIA A. 
Rating:
1.0

My review is about the fact that the vehicle that we requested was not available because the vehicle had a transmission problem. We then had to get a vehicle that had to be returned back to the same location and were charge double the amount of tolls, which we could have avoided if we did not have to return to this location. The person who attended to us was helpful and respectful, but the inconvenience of having to return the vehicle to the location created MANY problems for us.

raybelgerineldo B. 
Rating:
4.0

Windows need to be cleaned

David C. 
Rating:
5.0

Customer did not leave a comment.

VANESSACAROLINA J. 
Rating:
3.0

the service at the location was not that bad. but U haul 1800 number is bad. I was on hold for 52 minutes. I called a second time and I was on hold for another 52 minutes. I am not sure why but it needs to be improved.

Stephanie V. 
Rating:
1.0

my card was over charged .. i have been trying to get a hold of a customer rep to no avail. the wait time is very long and you get disconnected before i could speak to someone ..

MARIEE M V. 
Rating:
5.0

Having moving supplies at this location (I.e. dollies, blankets, etc)

SHAWNJ W. 
Rating:
5.0

Great service. Fast checkout each and every time . I won't go anywhere else . Employees friendly and polite and helpful .

Doris Q. 
Rating:
4.0

Whatever had been in our truck prior to us rented it... it smelled like a fish market. That was the only issue we had with it. Other than that, pickup and drop off was simple and efficient, it was affordable and convenient!

David H. 
Rating:
5.0

Customer did not leave a comment.

ONOFRIOA P. 
Rating:
3.0

As a drop off it was ok and the supermarket staff were very nice but could not help other than to take a message. I also cannot download a copy of my paid bill. The drop off location sent me a receipt that had no money showed on what I paid. Can I receive another copy of a paid receipt? Thank you.

carol M. 
Rating:
4.0

Customer did not leave a comment.

BIANCA R. 
Rating:
1.0

I requested mobile pick up, and the Representative stated that there was an issue on U-Hauls side, so instead of picking up at 6 am, we ended up picking the truck up at 9 am. Had to wait until the shop was open. Not happy. Plus items I requested, hand carts, were not available.

FRANCESELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

EILEEN C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD V. 
Rating:
5.0

Customer did not leave a comment.

VERONICALISMARY C. 
Rating:
1.0

My uhaul was scheduled for @ 9am at tuxedo ny gulf station, i got there and the truck never arrived, extremely dissapoonted planned this move for weeks and couldnt find another truck for a few hours totally delaying my move to my nee house.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Francisco S. 
Rating:
5.0

Customer did not leave a comment.

Kenny S. 
Rating:
5.0

Great people, great equipment and a wonderful expperience

JOHNJ V. 
Rating:
3.0

Please give proper directions on where to receive the keys. It was a grocery store and there was no indication that the cashier was going to hold on to the key.

Chelsea J. 
Rating:
5.0

Customer did not leave a comment.

FATHIMA I. 
Rating:
3.0

The mobile service is a good idea. It is horrible in practice. I spent an hour trying to complete the pick up. There is poor wireless service there so not the best idea to put an internet dependent service there. It should not take an hour to complete this fast and easy service. It would be a plus however the execution is just atrocious. I had trouble with the service last April but decided to give it a second try. I was disappointed again. Please invest a little to make your service work.

Brendan H. 
Rating:
3.0

There were debris in the truck and it had roaches. I had to purchase bug spray and air out the truck

Nancy J. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

ALANS O. 
Rating:
5.0

very easy to access and well knowledgeable staff

JOHN G. 
Rating:
3.0

The extra equipment I ordered was not given to me or put in the cargo van.

Trisha S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top